Based on recent customer reviews, DSL Telecom presents a polarised customer experience. While some customers praise individual sales agents for professional, prompt and pleasant service during onboarding, a recurring theme is dissatisfaction once contracts are signed. Customers consistently mention billing irregularities, unauthorised or disputed debit orders, delayed SIM activation and slow delivery of routers and SIM cards. Several reviewers describe being passed between consultants, ignored after sign-up, and struggling to cancel contracts. Slow internet speeds versus advertised packages and unresponsive support channels also feature prominently in negative feedback.
Replied to 89% of negative reviews
Reply time on negative reviews: 88h 28m
TrustIndex
3.2
Reply Time
79h 2m
NPS Score
-100
Recommended: Unlikely
Replied to 89% of negative reviews
Reply time on negative reviews: 88h 28m
Nov '25 - Oct '26
Frequently Asked Questions About DSL Telecom
What do customers say about DSL Telecom ?
Based on recent customer reviews, DSL Telecom presents a polarised customer experience. While some customers praise individual sales agents for professional, prompt and pleasant service during onboarding, a recurring theme is dissatisfaction once contracts are signed. Customers consistently mention billing irregularities, unauthorised or disputed debit orders, delayed SIM activation and slow delivery of routers and SIM cards. Several reviewers describe being passed between consultants, ignored after sign-up, and struggling to cancel contracts. Slow internet speeds versus advertised packages and unresponsive support channels also feature prominently in negative feedback.
Is DSL Telecom trustworthy?
DSL Telecom has a TrustIndex of 3.2 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. They reply to 89% of negative reviews, typically within 88 hours 28 min. Hellopeter has tracked DSL Telecom across 218 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Bad service
You guys are the worst company. You not honest when making a sale. I took a contract simcard with DSL month to month, the agent failed to disclose some of the information. They were just happy to make a sale. The worst part I called again asking more info about the Sim card and the failed to tel me that the Sim has airtime you later pay for. Called again no one disclosed the part until I saw the debit order and when I called that's when I was told about the airtime and transferred to the Telkom billing department. Even now m still waiting for the supervisor to respond to my complain. I have to pay airtime I thought was free cz I paid Sim activation fee.
1 reviews | Active since Sept 2026
Bad service
You guys are the worst company. You not honest when making a sale. I took a contract simcard with DSL month to month, the agent failed to disclose some of the information. They were just happy to make a sale. The worst part I called again asking more info about the Sim card and the failed to tel me that the Sim has airtime you later pay for. Called again no one disclosed the part until I saw the debit order and when I called that's when I was told about the airtime and transferred to the Telkom billing department. Even now m still waiting for the supervisor to respond to my complain. I have to pay airtime I thought was free cz I paid Sim activation fee.
1 reviews | Active since Jun 2025
DSL contract cancellation
You’re the worst company to work it. I wrote to you numerous times since 2024 to cancel the contract you told me it’s cancelled now you took the money that doesn’t even belong to me. I told you that I’m a student that contract was made under my name. Why you told me you cancelled contract when you did not. Mind you the WiFi doesn’t even work, you overcharge the price !!!! .
1 reviews | Active since Jun 2025
DSL contract cancellation
You’re the worst company to work it. I wrote to you numerous times since 2024 to cancel the contract you told me it’s cancelled now you took the money that doesn’t even belong to me. I told you that I’m a student that contract was made under my name. Why you told me you cancelled contract when you did not. Mind you the WiFi doesn’t even work, you overcharge the price !!!! .
1 reviews | Active since Mar 2013
Unauthorised Debit Order
I Had a Month to Month LTE Sim With DSL on the Telkom Network and have told the DSL Team Numerous times that im cancelling this sim since i mooved over to another Wifi provider and have not used the Telkom Sim every since , I even logged calls with DSL Team and Telkom on their webside for cancellation but yesterday i was billed from Telkom for service that i have not even use for more then 10 Months now
1 reviews | Active since Mar 2013
Unauthorised Debit Order
I Had a Month to Month LTE Sim With DSL on the Telkom Network and have told the DSL Team Numerous times that im cancelling this sim since i mooved over to another Wifi provider and have not used the Telkom Sim every since , I even logged calls with DSL Team and Telkom on their webside for cancellation but yesterday i was billed from Telkom for service that i have not even use for more then 10 Months now
1 reviews | Active since Jan 2022
Remove your debit mandate on. My bank. Account
I wanted to do a telkom data with Dsl Telecom, when I. Received a contract I realized that is a contract. I wanted month to month plan not contract. I did not sign their contract but their debit mandate is still active in my bank account. The lady who was helping me promised to take it out but she didn't do as she promised.. Please remove your debit mandate on my bank since I didn't take your plan. The lady who. Wast assisting me me is Tessa Human
1 reviews | Active since Jan 2022
Remove your debit mandate on. My bank. Account
I wanted to do a telkom data with Dsl Telecom, when I. Received a contract I realized that is a contract. I wanted month to month plan not contract. I did not sign their contract but their debit mandate is still active in my bank account. The lady who was helping me promised to take it out but she didn't do as she promised.. Please remove your debit mandate on my bank since I didn't take your plan. The lady who. Wast assisting me me is Tessa Human
1 reviews | Active since Feb 2026
Superstar service
I would like to shine the spotlight on Nicole Otto from the LTE team she contacted me shortly after I put in a request she was professional, she was pleasant she answered all my questions in a manner which I appreciate well Done Nicole Dsl should have more people like you on board you are a true leader
1 reviews | Active since Feb 2026
Superstar service
I would like to shine the spotlight on Nicole Otto from the LTE team she contacted me shortly after I put in a request she was professional, she was pleasant she answered all my questions in a manner which I appreciate well Done Nicole Dsl should have more people like you on board you are a true leader
1 reviews | Active since Jul 2018
Billing Discrepancies, Service Delays and Slow Newtork Provided
I wish to formally raise my dissatisfaction with the level of service and billing irregularities experienced following the renewal of my contract. I must state upfront that I strongly wish the level of customer service received from sales agents prior to signing contracts could be transferred to the service desk agents. Unfortunately, my experience has been that service desk agents are quick to close unresolved calls, possibly to meet performance targets, at the expense of effective customer support. I renewed my contract without clarity on the exact renewal date, as the entire month of November 2025 was spent attempting to resolve service-related issues. From 05 November 2025 to 20 November 2025, my SIM card was not activated, as confirmed in your email communication stating: “Please note that your SIM is not yet activated. We kindly request that you do not attempt to RICA the SIM yourself, as Telkom will handle the RICA process directly.” Subsequently, on 24 November 2025, I was informed that: “Due to a system error, your billing arrangement was cancelled on the Telkom system. This has since been rectified and the order has been completed.” While the account was later rectified, billing issues persist. In December 2025, I was billed R478.00, which I accepted under the assumption that it represented a pro-rata amount for November together with the agreed monthly instalment of R369.00 for December 2025. However, on 31 January 2026, my account was unexpectedly debited R738.00, which includes charges for November 2025, as reflected on the invoice. I therefore seek clarity on the following: 1. Why was I charged for November 2025 when the SIM card was not activated and the service was unusable? 2. Why was I charged more than the agreed monthly instalment of R369.00 in December if November is now being billed separately? Why am I expected to pay for a period marked by delayed activation and extremely slow service performance? Given the above, I hereby request: 1. A full billing reconciliation and reversal of incorrect charges 2. Written confirmation of my actual contract renewal date 3. Guidance on cancelling this contract, including a breakdown of any applicable penalties The efficiency demonstrated in deducting funds from my account has unfortunately not been matched by the quality of customer service received. I look forward to your urgent response.
1 reviews | Active since Jul 2018
Billing Discrepancies, Service Delays and Slow Newtork Provided
I wish to formally raise my dissatisfaction with the level of service and billing irregularities experienced following the renewal of my contract. I must state upfront that I strongly wish the level of customer service received from sales agents prior to signing contracts could be transferred to the service desk agents. Unfortunately, my experience has been that service desk agents are quick to close unresolved calls, possibly to meet performance targets, at the expense of effective customer support. I renewed my contract without clarity on the exact renewal date, as the entire month of November 2025 was spent attempting to resolve service-related issues. From 05 November 2025 to 20 November 2025, my SIM card was not activated, as confirmed in your email communication stating: “Please note that your SIM is not yet activated. We kindly request that you do not attempt to RICA the SIM yourself, as Telkom will handle the RICA process directly.” Subsequently, on 24 November 2025, I was informed that: “Due to a system error, your billing arrangement was cancelled on the Telkom system. This has since been rectified and the order has been completed.” While the account was later rectified, billing issues persist. In December 2025, I was billed R478.00, which I accepted under the assumption that it represented a pro-rata amount for November together with the agreed monthly instalment of R369.00 for December 2025. However, on 31 January 2026, my account was unexpectedly debited R738.00, which includes charges for November 2025, as reflected on the invoice. I therefore seek clarity on the following: 1. Why was I charged for November 2025 when the SIM card was not activated and the service was unusable? 2. Why was I charged more than the agreed monthly instalment of R369.00 in December if November is now being billed separately? Why am I expected to pay for a period marked by delayed activation and extremely slow service performance? Given the above, I hereby request: 1. A full billing reconciliation and reversal of incorrect charges 2. Written confirmation of my actual contract renewal date 3. Guidance on cancelling this contract, including a breakdown of any applicable penalties The efficiency demonstrated in deducting funds from my account has unfortunately not been matched by the quality of customer service received. I look forward to your urgent response.
1 reviews | Active since Jun 2019
Ridiculous Service From DSL Telecom
I decided to get my Mother Uncapped LTE connection through DSL connect, the registration process was seamless however right after I received my package they stopped helping me... I have had the router for 6 days now and I'm still not connected. I reached out to KG who assisted me with registering but now she just ignores me, I tried sending an email to the support team & I even tried their WhatsApp and still I haven't received any assistance.
1 reviews | Active since Jun 2019
Ridiculous Service From DSL Telecom
I decided to get my Mother Uncapped LTE connection through DSL connect, the registration process was seamless however right after I received my package they stopped helping me... I have had the router for 6 days now and I'm still not connected. I reached out to KG who assisted me with registering but now she just ignores me, I tried sending an email to the support team & I even tried their WhatsApp and still I haven't received any assistance.
1 reviews | Active since Aug 2025
Slowest internet speed ever
I am a new Telkom DSL customer, and I am extremely disappointed with the level of service I have received. None of Telkom’s social platforms respond, and my calls remain unanswered. My internet speed is consistently very slow — I am unable to send even a simple WhatsApp message. I am paying R600 per month for a 30 Mbps package, yet I am receiving less than 1 Mbps. I request that my internet speed issue be resolved as soon as possible. My name is Xolile Prens id number ***
1 reviews | Active since Aug 2025
Slowest internet speed ever
I am a new Telkom DSL customer, and I am extremely disappointed with the level of service I have received. None of Telkom’s social platforms respond, and my calls remain unanswered. My internet speed is consistently very slow — I am unable to send even a simple WhatsApp message. I am paying R600 per month for a 30 Mbps package, yet I am receiving less than 1 Mbps. I request that my internet speed issue be resolved as soon as possible. My name is Xolile Prens id number ***