TrustIndex
2
NPS Score
-100
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About De'Longhi South Africa (Pty) Ltd
Is De'Longhi South Africa (Pty) Ltd trustworthy?
De'Longhi South Africa (Pty) Ltd has a TrustIndex of 2 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked De'Longhi South Africa (Pty) Ltd across 104 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2020
Delonghi kettle not worth the money
I am so disappointed with this brand . It's a brand that expensive and one pay for quality and service. I bought a kettle about 3 to 4 year my kettle has bubbled up and the wrapping around it is almost all off what the actual it looks disgusting so I can use it anymore infront of people. I've email the brand and the response was that management would contact me nothing happened. I had a cheap brand it stayed on top contrition but this expensive brand o no not again
1 reviews | Active since Aug 2020
Delonghi kettle not worth the money
I am so disappointed with this brand . It's a brand that expensive and one pay for quality and service. I bought a kettle about 3 to 4 year my kettle has bubbled up and the wrapping around it is almost all off what the actual it looks disgusting so I can use it anymore infront of people. I've email the brand and the response was that management would contact me nothing happened. I had a cheap brand it stayed on top contrition but this expensive brand o no not again
1 reviews | Active since Aug 2015
Terrible after market service from De'Longhi
Dear De'Longhi Customer Service, I am absolutely disgusted with the level of service I have received from De'Longhi. For the past TWO MONTHS, I have had to send my coffee machine back for repairs THREE TIMES, and despite all this time and inconvenience, the problem still has not been resolved. To make matters even worse, I have received virtually NO FEEDBACK from your company regarding the status of my machine or what is being done to resolve the issue. How can a company that sells products at the price of De'Longhi justify such appalling customer service? I purchased your machine with the expectation of receiving a quality product backed by a professional and reliable after-sales service. Instead, I have been left frustrated, inconvenienced, and completely in the dark. Having to return the same machine three times in two months is unacceptable in itself. Having to chase a company for feedback on top of that is simply disgraceful. At this point, I have serious doubts about both the quality of your product and the competence of your after-sales service department. It is shocking that a customer should have to deal with this level of incompetence just to get a machine working as it should. I did not purchase a machine to spend the next two months sending it back and forth for repairs. I purchased it to use it. The fact that this issue has still not been resolved after THREE attempts is completely unacceptable. I expect a proper written response explaining exactly what has gone wrong, why the problem has not been resolved after three repair attempts, and what De'Longhi intends to do to rectify this situation immediately. I am no longer interested in another repair attempt followed by weeks of silence. I expect a proper resolution, whether that means a replacement machine or an appropriate alternative. Please do not send me a generic apology or another meaningless response. I expect someone to take ownership of this matter and deal with it professionally. Your handling of this situation has been extremely disappointing, and I will certainly reconsider purchasing De'Longhi products in the future if this is the standard of service your customers can expect.
1 reviews | Active since Aug 2015
Terrible after market service from De'Longhi
Dear De'Longhi Customer Service, I am absolutely disgusted with the level of service I have received from De'Longhi. For the past TWO MONTHS, I have had to send my coffee machine back for repairs THREE TIMES, and despite all this time and inconvenience, the problem still has not been resolved. To make matters even worse, I have received virtually NO FEEDBACK from your company regarding the status of my machine or what is being done to resolve the issue. How can a company that sells products at the price of De'Longhi justify such appalling customer service? I purchased your machine with the expectation of receiving a quality product backed by a professional and reliable after-sales service. Instead, I have been left frustrated, inconvenienced, and completely in the dark. Having to return the same machine three times in two months is unacceptable in itself. Having to chase a company for feedback on top of that is simply disgraceful. At this point, I have serious doubts about both the quality of your product and the competence of your after-sales service department. It is shocking that a customer should have to deal with this level of incompetence just to get a machine working as it should. I did not purchase a machine to spend the next two months sending it back and forth for repairs. I purchased it to use it. The fact that this issue has still not been resolved after THREE attempts is completely unacceptable. I expect a proper written response explaining exactly what has gone wrong, why the problem has not been resolved after three repair attempts, and what De'Longhi intends to do to rectify this situation immediately. I am no longer interested in another repair attempt followed by weeks of silence. I expect a proper resolution, whether that means a replacement machine or an appropriate alternative. Please do not send me a generic apology or another meaningless response. I expect someone to take ownership of this matter and deal with it professionally. Your handling of this situation has been extremely disappointing, and I will certainly reconsider purchasing De'Longhi products in the future if this is the standard of service your customers can expect.
1 reviews | Active since Oct 2026
very disappointing experience with my De'Longhi coffee machine paid R12 000 and cannot use it. want my money back. Does
very disappointing experience with my De'Longhi coffee machine I have had a very bad experience with my De'Longhi coffee machine from day one. I bought the machine in December, and I have used it fewer than 10 times. Despite this, the machine has already been sent for repairs twice. Unfortunately, after being repaired, the machine is still not working properly. For a machine that cost me over R11,000, I am extremely disappointed with the quality and the service experience. I expected much better from De'Longhi, took it in for repair by Macro Krugerdorp February and in same week again did not work.
1 reviews | Active since Oct 2026
very disappointing experience with my De'Longhi coffee machine paid R12 000 and cannot use it. want my money back. Does
very disappointing experience with my De'Longhi coffee machine I have had a very bad experience with my De'Longhi coffee machine from day one. I bought the machine in December, and I have used it fewer than 10 times. Despite this, the machine has already been sent for repairs twice. Unfortunately, after being repaired, the machine is still not working properly. For a machine that cost me over R11,000, I am extremely disappointed with the quality and the service experience. I expected much better from De'Longhi, took it in for repair by Macro Krugerdorp February and in same week again did not work.
1 reviews | Active since Sept 2026
R4,000 food processor performs poorly – manufacturer dismisses concerns instead of resolving them
I purchased the Kenwood MultiPro One Touch Food Processor from Yuppiechef for approximately R4,000, expecting the quality and performance advertised. It is specifically marketed as a “One Touch” machine with ice-crush technology, yet I have been told that the poor processing performance I experienced is essentially due to how I am using it. I am being advised from De’Longhi group to continue repeatedly stopping the machine, sc**** down the bowl, push ingredients towards the blades, use smaller batches and add liquids first — the exact kind of workarounds I was trying to move away from when I invested in a R4,000 appliance rather than another R500 blender. After waiting approximately 30 days for the appliance to be assessed, I was simply told no mechanical fault was found, without addressing whether the machine actually performs to the standard reasonably expected from what it is advertised to do. I find this response extremely unsatisfactory and have therefore escalated the matter to the Western Cape Consumer Protector and continue to request a refund.
1 reviews | Active since Sept 2026
R4,000 food processor performs poorly – manufacturer dismisses concerns instead of resolving them
I purchased the Kenwood MultiPro One Touch Food Processor from Yuppiechef for approximately R4,000, expecting the quality and performance advertised. It is specifically marketed as a “One Touch” machine with ice-crush technology, yet I have been told that the poor processing performance I experienced is essentially due to how I am using it. I am being advised from De’Longhi group to continue repeatedly stopping the machine, sc**** down the bowl, push ingredients towards the blades, use smaller batches and add liquids first — the exact kind of workarounds I was trying to move away from when I invested in a R4,000 appliance rather than another R500 blender. After waiting approximately 30 days for the appliance to be assessed, I was simply told no mechanical fault was found, without addressing whether the machine actually performs to the standard reasonably expected from what it is advertised to do. I find this response extremely unsatisfactory and have therefore escalated the matter to the Western Cape Consumer Protector and continue to request a refund.
1 reviews | Active since Nov 2017
Gas Heater Bursts into flames - zero response from De'Longhi
I contacted De'Longhi 2 weeks ago and reported that the Heater that I have, literally burst into flames in my home. I had to stick my hands into the flames to turn the gas off to AVOID an explosion. No, it was not the gas bottle, the heater was on, and suddenly a noise went off and i turned around to see the Heater in flames. Based on the reports currently on Hello Peter, they don't seem to respond AT ALL.
1 reviews | Active since Nov 2017
Gas Heater Bursts into flames - zero response from De'Longhi
I contacted De'Longhi 2 weeks ago and reported that the Heater that I have, literally burst into flames in my home. I had to stick my hands into the flames to turn the gas off to AVOID an explosion. No, it was not the gas bottle, the heater was on, and suddenly a noise went off and i turned around to see the Heater in flames. Based on the reports currently on Hello Peter, they don't seem to respond AT ALL.
1 reviews | Active since Dec 2020
No response to our requests.
It’s a mix review. My coffee machine, a bean to cup has been a brilliant device in my house for a number of years. I saved up for ages to buy it as we are not a wealthy family. It started to give a small issue, so I decided to take it in for a service. It had some excess steam coming out of the water spout every now and again, but still ground and pored amazing coffees. No issues. After taking it to the delonghi service agent, I told them the issue and they said it’s fine they can fix it. When I got my machine back, the steam had stopped, but they made it worse. It stopped making coffee shots, or every third or fourth attempt would work, wasting tons of coffee and rendering it unusable. I made a request on the deoinghi website, in January. I received a phone call two weeks after, and the agent understood my problem, took down our original job card number and said he would get back to me with a solution. Months went by and I heard nothing. I decided about three weeks ago, to do another online request with delonghi. I still haven’t received a call back. I am so disappointed that the service agents messed up my machine. It was at least very usable. It went in for a simple seal replacement and came back unusable. It’s as if a part that was working was removed and a unworking part put in so I would pay for further repairs. You can’t send your car in for wheel alignment and it comes back undriveable. That’s what happened and Delonghi now just leave me. I think this is unfair.
1 reviews | Active since Dec 2020
No response to our requests.
It’s a mix review. My coffee machine, a bean to cup has been a brilliant device in my house for a number of years. I saved up for ages to buy it as we are not a wealthy family. It started to give a small issue, so I decided to take it in for a service. It had some excess steam coming out of the water spout every now and again, but still ground and pored amazing coffees. No issues. After taking it to the delonghi service agent, I told them the issue and they said it’s fine they can fix it. When I got my machine back, the steam had stopped, but they made it worse. It stopped making coffee shots, or every third or fourth attempt would work, wasting tons of coffee and rendering it unusable. I made a request on the deoinghi website, in January. I received a phone call two weeks after, and the agent understood my problem, took down our original job card number and said he would get back to me with a solution. Months went by and I heard nothing. I decided about three weeks ago, to do another online request with delonghi. I still haven’t received a call back. I am so disappointed that the service agents messed up my machine. It was at least very usable. It went in for a simple seal replacement and came back unusable. It’s as if a part that was working was removed and a unworking part put in so I would pay for further repairs. You can’t send your car in for wheel alignment and it comes back undriveable. That’s what happened and Delonghi now just leave me. I think this is unfair.
1 reviews | Active since Sept 2014
Most atrocious service
The most atrocious service received. It took them more than 3 weeks just to service my coffee machine. More importantly there is NO communication or feedback unless you phone in and query!
1 reviews | Active since Sept 2014
Most atrocious service
The most atrocious service received. It took them more than 3 weeks just to service my coffee machine. More importantly there is NO communication or feedback unless you phone in and query!