Terrible after market service from De'Longhi

Dear De'Longhi Customer Service, I am absolutely disgusted with the level of service I have received from De'Longhi. For the past TWO MONTHS, I have had to send my coffee machine back for repairs THREE TIMES, and despite all this time and inconvenience, the problem still has not been resolved. To make matters even worse, I have received virtually NO FEEDBACK from your company regarding the status of my machine or what is being done to resolve the issue. How can a company that sells products at the price of De'Longhi justify such appalling customer service? I purchased your machine with the expectation of receiving a quality product backed by a professional and reliable after-sales service. Instead, I have been left frustrated, inconvenienced, and completely in the dark. Having to return the same machine three times in two months is unacceptable in itself. Having to chase a company for feedback on top of that is simply disgraceful. At this point, I have serious doubts about both the quality of your product and the competence of your after-sales service department. It is shocking that a customer should have to deal with this level of incompetence just to get a machine working as it should. I did not purchase a machine to spend the next two months sending it back and forth for repairs. I purchased it to use it. The fact that this issue has still not been resolved after THREE attempts is completely unacceptable. I expect a proper written response explaining exactly what has gone wrong, why the problem has not been resolved after three repair attempts, and what De'Longhi intends to do to rectify this situation immediately. I am no longer interested in another repair attempt followed by weeks of silence. I expect a proper resolution, whether that means a replacement machine or an appropriate alternative. Please do not send me a generic apology or another meaningless response. I expect someone to take ownership of this matter and deal with it professionally. Your handling of this situation has been extremely disappointing, and I will certainly reconsider purchasing De'Longhi products in the future if this is the standard of service your customers can expect.