Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Debt Help delivers a sharply divided experience. A minority praise named consultants for patient, hands on support, but the dominant pattern is customers reporting they were signed into debt review after cold calls promising lower interest rates. Trust, Transparency & Compliance (0.9) and Communication & Responsiveness (1.4) draw the heaviest criticism, with unanswered phones, unpaid creditors and unresolved cancellations recurring throughout.
Top Strengths:
- •Customer Service & Professional Guidance: Individual consultants lift this theme well above the rest. Chloe is named repeatedly for patience, follow up calls and reassurance, while Yolanda, Lihle, Memory, Thelma and Shannon are credited with clear explanations and genuine ownership of queries.
TrustIndex
3.6
NPS Score
-82
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Debt Help
What do customers say about Debt Help?
Based on recent customer reviews, Debt Help delivers a sharply divided experience. A minority praise named consultants for patient, hands on support, but the dominant pattern is customers reporting they were signed into debt review after cold calls promising lower interest rates. Trust, Transparency & Compliance (0.9) and Communication & Responsiveness (1.4) draw the heaviest criticism, with unanswered phones, unpaid creditors and unresolved cancellations recurring throughout.
Is Debt Help trustworthy?
Debt Help has a TrustIndex of 3.6 out of 10 on Hellopeter, based on 47 reviews in the last 12 months. They reply to 7% of negative reviews, typically within 51 hours 15 min. Hellopeter has tracked Debt Help across 123 total reviews. How is the TrustIndex calculated? →
Recent reviews (47)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Mr
Please can I get my settlement statement on my debit lD no ***
1 reviews | Active since Oct 2026
Mr
Please can I get my settlement statement on my debit lD no ***
1 reviews | Active since Sept 2025
I am a former client of Debt help located at 2 long street Cape Town Western Cape
I am a former client of Debt help located at 2 long street Cape Town Western Cape. My debt manager Simamkele contact details ***. I have been requesting the above mentioned business for the past two days for a *** form which is needed by my bank in processing of my application. There has been no response through emails,phone calls and WhatsApp. The negligence of Simamkele is really concerning service is very poor
1 reviews | Active since Sept 2025
I am a former client of Debt help located at 2 long street Cape Town Western Cape
I am a former client of Debt help located at 2 long street Cape Town Western Cape. My debt manager Simamkele contact details ***. I have been requesting the above mentioned business for the past two days for a *** form which is needed by my bank in processing of my application. There has been no response through emails,phone calls and WhatsApp. The negligence of Simamkele is really concerning service is very poor
1 reviews | Active since Aug 2024
My husband was contacted by debt help informing him that they work with government employees in order to decrease interest
False information provided to clients in order to get their consent.
1 reviews | Active since Aug 2024
My husband was contacted by debt help informing him that they work with government employees in order to decrease interest
False information provided to clients in order to get their consent.
1 reviews | Active since Jul 2024
The system you are h...
The system you are helping us is very important , keep it up
1 reviews | Active since Jul 2024
The system you are h...
The system you are helping us is very important , keep it up
1 reviews | Active since Sept 2020
Title: Exel Finance Took R33,255 But Failed to Pay My Creditors, Resulting in My Vehicle Being Repossessed
Title: Exel Finance Took R33,255 But Failed to Pay My Creditors, Resulting in My Vehicle Being Repossessed I am extremely disappointed and devastated by the service I have received from Exel Finance. Approximately three months ago, Exel Finance convinced me to enter into a debt review/debt consolidation arrangement. I was assured that they would consolidate all my accounts and ensure that payments were made to my creditors on my behalf. Based on these promises, I paid a total amount of R33,255 in instalments of R 11085 per month into the debt review process. To my shock, I have since discovered that not a single payment was made to my creditors. Despite my regular payments into the debt review plan, my accounts continued to fall into arrears. The consequences have been devastating. On 2 September 2026, my vehicle was repossessed by the bank due to non-payment. This has caused enormous financial hardship, emotional stress, and inconvenience to me and my family. I trusted Exel Finance to act in my best interests and protect me from creditor action, but instead I have suffered severe prejudice. I am now questioning where my money has gone and why no payments were made to my creditors despite the funds I paid over. I am demanding: A full accounting of all funds paid by me. A complete payment distribution statement. An explanation as to why no payments were made to my creditors. Reimbur*****t of any funds that were not properly distributed. Urgent intervention to assist in resolving the damages caused by this matter. I have lodged formal complaints and will be pursuing this matter through the appropriate regulatory and legal channels. I strongly urge anyone considering debt review services to conduct thorough due diligence before entrusting a company with their finances. Customer: Sundile Myeza
1 reviews | Active since Sept 2020
Title: Exel Finance Took R33,255 But Failed to Pay My Creditors, Resulting in My Vehicle Being Repossessed
Title: Exel Finance Took R33,255 But Failed to Pay My Creditors, Resulting in My Vehicle Being Repossessed I am extremely disappointed and devastated by the service I have received from Exel Finance. Approximately three months ago, Exel Finance convinced me to enter into a debt review/debt consolidation arrangement. I was assured that they would consolidate all my accounts and ensure that payments were made to my creditors on my behalf. Based on these promises, I paid a total amount of R33,255 in instalments of R 11085 per month into the debt review process. To my shock, I have since discovered that not a single payment was made to my creditors. Despite my regular payments into the debt review plan, my accounts continued to fall into arrears. The consequences have been devastating. On 2 September 2026, my vehicle was repossessed by the bank due to non-payment. This has caused enormous financial hardship, emotional stress, and inconvenience to me and my family. I trusted Exel Finance to act in my best interests and protect me from creditor action, but instead I have suffered severe prejudice. I am now questioning where my money has gone and why no payments were made to my creditors despite the funds I paid over. I am demanding: A full accounting of all funds paid by me. A complete payment distribution statement. An explanation as to why no payments were made to my creditors. Reimbur*****t of any funds that were not properly distributed. Urgent intervention to assist in resolving the damages caused by this matter. I have lodged formal complaints and will be pursuing this matter through the appropriate regulatory and legal channels. I strongly urge anyone considering debt review services to conduct thorough due diligence before entrusting a company with their finances. Customer: Sundile Myeza
1 reviews | Active since Oct 2022
****med
I have been ****med by debt help they listed me under debt review without my concerns or full instructions and I called them and was advised that they will remove my name and send me a clearance certificate