Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Cubix Solutions presents a split experience. Customers using the panic button and Help Me app consistently praise near immediate call backs, while policyholders chasing medical claims, cancellations and refunds describe automated replies and unanswered phones. Communication and Responsiveness (3.4) and Agent Quality and Customer Care (3.3) both land in average territory, lifted by emergency response and pulled down by unresolved queries.
Top Strengths:
- •Communication & Responsiveness: Emergency and app based contact is a genuine strength, with customers reporting calls back within minutes or even seconds of pressing the panic button, easy app navigation and, in one case, an ambulance dispatched immediately.
Replied to 100% of negative reviews
Reply time on negative reviews: 11h 15m
TrustIndex
8.3
Ranking
#7
in Funeral Insurance
Reply Time
5h 16m
NPS Score
-17
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 11h 15m
Nov '25 - Oct '26
Frequently Asked Questions About Cubix Solutions
What do customers say about Cubix Solutions?
Based on recent customer reviews, Cubix Solutions presents a split experience. Customers using the panic button and Help Me app consistently praise near immediate call backs, while policyholders chasing medical claims, cancellations and refunds describe automated replies and unanswered phones. Communication and Responsiveness (3.4) and Agent Quality and Customer Care (3.3) both land in average territory, lifted by emergency response and pulled down by unresolved queries.
What is Cubix Solutions's biggest strength?
Cubix Solutions's biggest strength, according to Hellopeter's AI analysis, is Communication & Responsiveness. Emergency and app based contact is a genuine strength, with customers reporting calls back within minutes or even seconds of pressing the panic button, easy app navigation and, in one case, an ambulance dispatched immediately.
What are the most common complaints about Cubix Solutions?
The most common complaint about Cubix Solutions, based on Hellopeter's AI analysis of recent customer reviews, is Agent Quality & Customer Care. Named consultants such as Tshegofatso Segonyane earn strong praise, but a recurring theme is misleading sales information about what is covered, cold scripted support staff and outbound callers who hang up on prospects.
Is Cubix Solutions trustworthy?
Cubix Solutions has a TrustIndex of 8.3 out of 10 on Hellopeter, based on 53 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 11 hours 15 min. Hellopeter has tracked Cubix Solutions across 465 total reviews. How is the TrustIndex calculated? →
Recent reviews (53)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2024
Mis-selling of an insurance policy by Cubix Solutions, trading as Elixi Health
I am escalating a complaint on behalf of my mother, Mrs Thandekile Prisca Duma, regarding the mis-selling of an insurance policy by Cubix Solutions, trading as Elixi Health, underwritten by Bryte Insurance Company Limited (Reg. No. ***, FSP No. ***). Policy/Membership Number: *** Sales Agent: Tyral Cameron Maduray (***) Date of Sale Call: 2 June 2026 My mother was led to believe she was purchasing medical aid cover for herself and her family. She has since discovered that the policy is in fact an insurance product providing hospitalisation cover limited to accidents and emergencies only, and does not cover general illness or planned medical care as she was led to believe. We first lodged this complaint directly with Bryte Insurance Company Limited, together with a detailed breakdown of the specific points in the sales call transcript that support it. Bryte has since responded that no refund is due because my mother answered "yes" to various questions on the call. We do not accept this as an adequate response, for the following reasons: 1. My mother repeatedly asked, near the start of the call, for the agent to speak Zulu because she wanted to understand everything. This was not accommodated, and the entire sale proceeded in English at a fast pace regardless. 2. When asked what cover she wanted, my mother said she needed to "be admitted when sick" – a description of general hospitalisation for illness that this policy does not provide. The agent did not point out this mismatch and proceeded to sell her the plan as though it met her need. 3. The critical limitation – that the policy covers accidents and emergencies only, and not planned medical care – was disclosed only after her banking details had already been collected and confirmed, and it was delivered as a single line buried inside a long, fast, uninterrupted script. 4. The "yes/no" confirmations Bryte is relying on, including the final confirmation that she understood this was insurance and not medical aid, were only obtained after the plan, premium, and debit order had already been agreed and her banking details captured. This is a compliance formality, not evidence of informed consent given at a point where she could still meaningfully decline. 5. During the third call, my mother was unwell, and my brother answered a rapid series of scripted yes/no consent questions on her behalf while she was not directly and continuously engaged in the conversation. A "yes" answer to a scripted question, obtained under these conditions and after the point of no return, does not amount to informed consent to a product she did not ask for and would not have agreed to had it been properly and timeously explained to her in a way she could understand. We are seeking a full refund of all premiums and fees paid on this policy since inception, and cancellation of the policy from inception (ab initio).
1 reviews | Active since Feb 2024
Mis-selling of an insurance policy by Cubix Solutions, trading as Elixi Health
I am escalating a complaint on behalf of my mother, Mrs Thandekile Prisca Duma, regarding the mis-selling of an insurance policy by Cubix Solutions, trading as Elixi Health, underwritten by Bryte Insurance Company Limited (Reg. No. ***, FSP No. ***). Policy/Membership Number: *** Sales Agent: Tyral Cameron Maduray (***) Date of Sale Call: 2 June 2026 My mother was led to believe she was purchasing medical aid cover for herself and her family. She has since discovered that the policy is in fact an insurance product providing hospitalisation cover limited to accidents and emergencies only, and does not cover general illness or planned medical care as she was led to believe. We first lodged this complaint directly with Bryte Insurance Company Limited, together with a detailed breakdown of the specific points in the sales call transcript that support it. Bryte has since responded that no refund is due because my mother answered "yes" to various questions on the call. We do not accept this as an adequate response, for the following reasons: 1. My mother repeatedly asked, near the start of the call, for the agent to speak Zulu because she wanted to understand everything. This was not accommodated, and the entire sale proceeded in English at a fast pace regardless. 2. When asked what cover she wanted, my mother said she needed to "be admitted when sick" – a description of general hospitalisation for illness that this policy does not provide. The agent did not point out this mismatch and proceeded to sell her the plan as though it met her need. 3. The critical limitation – that the policy covers accidents and emergencies only, and not planned medical care – was disclosed only after her banking details had already been collected and confirmed, and it was delivered as a single line buried inside a long, fast, uninterrupted script. 4. The "yes/no" confirmations Bryte is relying on, including the final confirmation that she understood this was insurance and not medical aid, were only obtained after the plan, premium, and debit order had already been agreed and her banking details captured. This is a compliance formality, not evidence of informed consent given at a point where she could still meaningfully decline. 5. During the third call, my mother was unwell, and my brother answered a rapid series of scripted yes/no consent questions on her behalf while she was not directly and continuously engaged in the conversation. A "yes" answer to a scripted question, obtained under these conditions and after the point of no return, does not amount to informed consent to a product she did not ask for and would not have agreed to had it been properly and timeously explained to her in a way she could understand. We are seeking a full refund of all premiums and fees paid on this policy since inception, and cancellation of the policy from inception (ab initio).
1 reviews | Active since Mar 2021
Protection and best service
It is appropriate to have one of this you can still take care of your family even if you're far from them
1 reviews | Active since Mar 2021
Protection and best service
It is appropriate to have one of this you can still take care of your family even if you're far from them
1 reviews | Active since Jan 2026
CUBIX - POOR SERVICE.
Good day! I had a Back surgery in March 2026. Since I have submitted my documents for processing in April, I have only received automated responses to date. Secondly - I have tried phoning the since April - no answer. I even phoned the previous company where my policy was initiated, and the kept me on the line whilst trying to contact Cubix - after 20min of waiting, NO ANSWER. I had to pay and cover all my expenses by myself - got threatened by account departments for Debt Collections. I can not explain in words how bad this service is - it's like you do not have a policy, but they will never miss their payment though!! Lastly - seems like it might not change after this review, which is really disappointing from Hello Peter's side - reason being, I see a lot of similar reviews - which are just answered by an automated response from Cubix (at least consistent there), which means nothing. So bad!
1 reviews | Active since Jan 2026
CUBIX - POOR SERVICE.
Good day! I had a Back surgery in March 2026. Since I have submitted my documents for processing in April, I have only received automated responses to date. Secondly - I have tried phoning the since April - no answer. I even phoned the previous company where my policy was initiated, and the kept me on the line whilst trying to contact Cubix - after 20min of waiting, NO ANSWER. I had to pay and cover all my expenses by myself - got threatened by account departments for Debt Collections. I can not explain in words how bad this service is - it's like you do not have a policy, but they will never miss their payment though!! Lastly - seems like it might not change after this review, which is really disappointing from Hello Peter's side - reason being, I see a lot of similar reviews - which are just answered by an automated response from Cubix (at least consistent there), which means nothing. So bad!
1 reviews | Active since Aug 2026
We are happy with ap...
We are happy with app,and it was so quick to respond
1 reviews | Active since Aug 2026
We are happy with ap...
We are happy with app,and it was so quick to respond
1 reviews | Active since Feb 2016
Bad customer service
Still waiting for my problem to be resolved a month later. Really bad service “ GOED KOOP IS DUUR KOOP” it almost cost me my life trying to safe money 😭. This back and forth has gone one for just over a month going for two months please respond to my emails and do right by me
1 reviews | Active since Feb 2016
Bad customer service
Still waiting for my problem to be resolved a month later. Really bad service “ GOED KOOP IS DUUR KOOP” it almost cost me my life trying to safe money 😭. This back and forth has gone one for just over a month going for two months please respond to my emails and do right by me
1 reviews | Active since Jan 2019
Cubix Solutions - HELP ME - Dishonest
Terrible company to deal with. They take your money, send no Policy Info or Policy #, and then when you cancel your subscription as I did on 25 July 2026, effective 31 August 2026, they have the AUDACITY to cancel my policy 1 August 2026 & DEBIT my Bank account for a further monthly subscription. They take advantage of you. I want MY MONEY BACK.
1 reviews | Active since Jan 2019
Cubix Solutions - HELP ME - Dishonest
Terrible company to deal with. They take your money, send no Policy Info or Policy #, and then when you cancel your subscription as I did on 25 July 2026, effective 31 August 2026, they have the AUDACITY to cancel my policy 1 August 2026 & DEBIT my Bank account for a further monthly subscription. They take advantage of you. I want MY MONEY BACK.
1 reviews | Active since Nov 2023
I am happy with the ...
I am happy with the policy and services rendered and my claims are always paid in time
1 reviews | Active since Nov 2023
I am happy with the ...
I am happy with the policy and services rendered and my claims are always paid in time
1 reviews | Active since Feb 2016
Non existent INTERNAL CONTROL AND BAD CUSTOMER SERVICE
I joined the medical insurance in Dec and I never got sick and didn’t use it, I was struggling to log onto the app so that I can download my card, I struggled as it kept on picking up the old policy. Called them on Monday to get my new policy number and also my app sorted out the call cut, nobody called to follow up and continue the conversation and sort out my query. No call until Friday because i reversed the payment then I got a call only then. For 7 months I have been paying, nobody checked if my app was active or not. I am very disappointed, and I want to cancel my policy and I want every single amount I paid as I never used the insurance.
1 reviews | Active since Feb 2016
Non existent INTERNAL CONTROL AND BAD CUSTOMER SERVICE
I joined the medical insurance in Dec and I never got sick and didn’t use it, I was struggling to log onto the app so that I can download my card, I struggled as it kept on picking up the old policy. Called them on Monday to get my new policy number and also my app sorted out the call cut, nobody called to follow up and continue the conversation and sort out my query. No call until Friday because i reversed the payment then I got a call only then. For 7 months I have been paying, nobody checked if my app was active or not. I am very disappointed, and I want to cancel my policy and I want every single amount I paid as I never used the insurance.