1 reviews | Active since Jan 2026
CUBIX - POOR SERVICE.
Good day!
I had a Back surgery in March 2026. Since I have submitted my documents for processing in April, I have only received automated responses to date. Secondly - I have tried phoning the since April - no answer. I even phoned the previous company where my policy was initiated, and the kept me on the line whilst trying to contact Cubix - after 20min of waiting, NO ANSWER.
I had to pay and cover all my expenses by myself - got threatened by account departments for Debt Collections. I can not explain in words how bad this service is - it's like you do not have a policy, but they will never miss their payment though!!
Lastly - seems like it might not change after this review, which is really disappointing from Hello Peter's side - reason being, I see a lot of similar reviews - which are just answered by an automated response from Cubix (at least consistent there), which means nothing.
So bad!
Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and distress you have experienced.
This is certainly not the level of service we aim to provide. We also understand your concern regarding automated responses to complaints. A response that does not result in clear communication or a resolution understandably adds to the frustration rather than addressing it.
We would like the opportunity to investigate your specific claim and the delays you have experienced. One of our consultants will contact you directly to provide further assistance and ensure that your concerns are addressed appropriately
Regards,
Cubix Team.
Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and distress you have experienced.
This is certainly not the level of service we aim to provide. We also understand your concern regarding automated responses to complaints. A response that does not result in clear communication or a resolution understandably adds to the frustration rather than addressing it.
We would like the opportunity to investigate your specific claim and the delays you have experienced. One of our consultants will contact you directly to provide further assistance and ensure that your concerns are addressed appropriately
Regards,
Cubix Team.
Still no response or any call from the service provider.
I also received another automated response from Cubix this afternoon - stating that they can not complete my claim due to outstanding documents> which was sent to them on 27 March 2026.
I have no words.
Still no response or any call from the service provider.
I also received another automated response from Cubix this afternoon - stating that they can not complete my claim due to outstanding documents> which was sent to them on 27 March 2026.
I have no words.
One of our consultants tried reaching out to you yesterday, but was unable to get through. Regarding your query, we are actively following up with your Service Provider and will share an update with you as soon as we receive feedback.
Regards,
Cubix Team.
One of our consultants tried reaching out to you yesterday, but was unable to get through. Regarding your query, we are actively following up with your Service Provider and will share an update with you as soon as we receive feedback.
Regards,
Cubix Team.
We sincerely apologise for the delayed response.
One of our consultants did attempt to contact you, and your query was subsequently transferred to Ambledown for further assistance.
We will also follow up on the matter and share an update with you as soon as we receive further feedback.
Regards,
Cubix Team.
We sincerely apologise for the delayed response.
One of our consultants did attempt to contact you, and your query was subsequently transferred to Ambledown for further assistance.
We will also follow up on the matter and share an update with you as soon as we receive further feedback.
Regards,
Cubix Team.