Based on recent customer reviews, Crocs South Africa is facing deep dissatisfaction with its online ordering and after-sales operations. Shoppers repeatedly report paid items being removed for stock shortages, parcels arriving incomplete or never delivered by RAM couriers, and refunds dragging on for weeks despite constant follow-up. In-store visits at Pavillion, Access Park, Cresta and East Rand Mall drew complaints about refused exchanges and Croctober promotion chaos. A smaller group praised comfortable, durable clogs, swift delivery and helpful agents such as Rowena, showing the brand delivers when systems work.
TrustIndex
2.2
NPS Score
-74
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Crocs South Africa
What do customers say about Crocs South Africa?
Based on recent customer reviews, Crocs South Africa is facing deep dissatisfaction with its online ordering and after-sales operations. Shoppers repeatedly report paid items being removed for stock shortages, parcels arriving incomplete or never delivered by RAM couriers, and refunds dragging on for weeks despite constant follow-up. In-store visits at Pavillion, Access Park, Cresta and East Rand Mall drew complaints about refused exchanges and Croctober promotion chaos. A smaller group praised comfortable, durable clogs, swift delivery and helpful agents such as Rowena, showing the brand delivers when systems work.
Is Crocs South Africa trustworthy?
Crocs South Africa has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 38 reviews in the last 12 months. Hellopeter has tracked Crocs South Africa across 657 total reviews. How is the TrustIndex calculated? →
Recent reviews (38)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Horrible
I only got notified that an item was out of stock immediately after confirming payment, the customer care team stopped replying after asking for my bank statement, I want my money!!!
1 reviews | Active since Oct 2026
Horrible
I only got notified that an item was out of stock immediately after confirming payment, the customer care team stopped replying after asking for my bank statement, I want my money!!!
1 reviews | Active since Oct 2026
Crocs sale south africa
I rate it 1/5 stars cause I'm a real big fan of crocs and This R24 sale was a **** it was horrible I waited to buy at 8:00 and when the clock hit 7:59 the R24 sale started I added the pair I want right when it started to cart but it denied this was horrible and I'm really disappointed in crocs
1 reviews | Active since Oct 2026
Crocs sale south africa
I rate it 1/5 stars cause I'm a real big fan of crocs and This R24 sale was a **** it was horrible I waited to buy at 8:00 and when the clock hit 7:59 the R24 sale started I added the pair I want right when it started to cart but it denied this was horrible and I'm really disappointed in crocs
1 reviews | Active since May 2010
Crocs R24 Promotion – A Frustrating Waste of Time and Poor Customer Service
I am extremely disappointed with Crocs South Africa and the way its R24 Classic Clogs promotion was handled. On the morning of the promotion, I logged in at 8:00 AM, added the clogs to my cart and proceeded to checkout. The website instructed me to wait one minute and not refresh the page. I followed the instructions and waited approximately 30 minutes, only to be kicked out and told that the shoes were sold out. At 8:21 AM, I contacted Crocs' chatbot, Crocsy, for assistance and was told I would be transferred to a customer service agent. I waited for assistance, only to experience further delays. I was later promised a response within 24 hours, but that commitment was not met. After several complaints, Crocs explained that more than 200,000 people were online at 8:00 AM, that stock was limited, and that customers were processed on a first-come, first-served basis. However, this did not address my concerns about the checkout experience or the lack of customer support. What makes this even more frustrating is that Crocs ran the same R24 promotion again today, on 28 October, after I had already raised these concerns about the previous promotion. This leaves me questioning whether customer feedback is actually being taken seriously. My complaint is not about being entitled to a pair of R24 shoes. It is about the time wasted, the unclear checkout process, the lack of timely assistance and the disappointing way the situation was handled. I do not want another generic apology. I want companies to take responsibility for the customer experience they create. Crocs has seriously damaged my confidence in its brand, and I believe other customers should be aware of my experience. A promotion should create excitement for customers, not leave them frustrated, waiting for hours and struggling to get answers.
1 reviews | Active since May 2010
Crocs R24 Promotion – A Frustrating Waste of Time and Poor Customer Service
I am extremely disappointed with Crocs South Africa and the way its R24 Classic Clogs promotion was handled. On the morning of the promotion, I logged in at 8:00 AM, added the clogs to my cart and proceeded to checkout. The website instructed me to wait one minute and not refresh the page. I followed the instructions and waited approximately 30 minutes, only to be kicked out and told that the shoes were sold out. At 8:21 AM, I contacted Crocs' chatbot, Crocsy, for assistance and was told I would be transferred to a customer service agent. I waited for assistance, only to experience further delays. I was later promised a response within 24 hours, but that commitment was not met. After several complaints, Crocs explained that more than 200,000 people were online at 8:00 AM, that stock was limited, and that customers were processed on a first-come, first-served basis. However, this did not address my concerns about the checkout experience or the lack of customer support. What makes this even more frustrating is that Crocs ran the same R24 promotion again today, on 28 October, after I had already raised these concerns about the previous promotion. This leaves me questioning whether customer feedback is actually being taken seriously. My complaint is not about being entitled to a pair of R24 shoes. It is about the time wasted, the unclear checkout process, the lack of timely assistance and the disappointing way the situation was handled. I do not want another generic apology. I want companies to take responsibility for the customer experience they create. Crocs has seriously damaged my confidence in its brand, and I believe other customers should be aware of my experience. A promotion should create excitement for customers, not leave them frustrated, waiting for hours and struggling to get answers.
1 reviews | Active since Dec 2022
Non-service on Refund
I would like to pour out my dissatisfaction with the non-service that I did not get from Crocs. I placed an order *** and after receiving it, it was too small. I send the items back to be refunded. Courier Guy collected the parcel on 15 Oct 2026 and it was delivered to Crocs' warehouse on 19 Oct 2026. 8 days later and no refund or feedback from Crocs. Rather disappointing…
1 reviews | Active since Dec 2022
Non-service on Refund
I would like to pour out my dissatisfaction with the non-service that I did not get from Crocs. I placed an order *** and after receiving it, it was too small. I send the items back to be refunded. Courier Guy collected the parcel on 15 Oct 2026 and it was delivered to Crocs' warehouse on 19 Oct 2026. 8 days later and no refund or feedback from Crocs. Rather disappointing…
1 reviews | Active since Oct 2026
Disappointed
I am disappointed in crocs. They had the *** sale online at 8am. I was on the website before 8 already and when I wanted to add crocs into my cart (the special) it kept saying that someone is buying the last pair. I tried this for all the crocs on special and no luck. But then I discovered that it indicates on the website how many stock is left and there was still stock left but I was still unable to get any into my cart. This is just pathetic. Sounds more like a **** than anything.
1 reviews | Active since Oct 2026
Disappointed
I am disappointed in crocs. They had the *** sale online at 8am. I was on the website before 8 already and when I wanted to add crocs into my cart (the special) it kept saying that someone is buying the last pair. I tried this for all the crocs on special and no luck. But then I discovered that it indicates on the website how many stock is left and there was still stock left but I was still unable to get any into my cart. This is just pathetic. Sounds more like a **** than anything.
1 reviews | Active since Mar 2015
I just got a sms that delivery will be rescheduled as I was not at home but I was home
Disappointed in RAM courier service and it's not been the 1st time
1 reviews | Active since Mar 2015
I just got a sms that delivery will be rescheduled as I was not at home but I was home
Disappointed in RAM courier service and it's not been the 1st time
1 reviews | Active since Jun 2026
Bad management at crocs tygervalley
Good day, I purchased crocs from crocs tygervalley on a few occasions my last experience was so terrible. I bought a pair for my wife was to big when she fitted on the crocs I bought it on a 15% discount it was a instore offer where you scan the barcode and get the 15% off I took it back for a exchange from size 5 to size 4 I was Said they don't have the same color and they don't really do exchanges if it's a promo price which was mind blowing then it was said that if they do exchange it I must pay the full price I am seriously not happy the manager had a attitude and in no way friendly or she didn't even try to go the extra mile why should I pay the full price for just and exchange if crocs offer the discount to attract customers I eventually just gave up and paid the full price for the exchange it's not really about the money is by the professionalism I expect from a manager I also work in retail and a customer should be treated with respect especially If you sitting in a position as a manager I won't recommend anybody to crocs tygervalley the guys on the floor is really helpful But the manager on the other hand should not be in that position Colin ***
1 reviews | Active since Jun 2026
Bad management at crocs tygervalley
Good day, I purchased crocs from crocs tygervalley on a few occasions my last experience was so terrible. I bought a pair for my wife was to big when she fitted on the crocs I bought it on a 15% discount it was a instore offer where you scan the barcode and get the 15% off I took it back for a exchange from size 5 to size 4 I was Said they don't have the same color and they don't really do exchanges if it's a promo price which was mind blowing then it was said that if they do exchange it I must pay the full price I am seriously not happy the manager had a attitude and in no way friendly or she didn't even try to go the extra mile why should I pay the full price for just and exchange if crocs offer the discount to attract customers I eventually just gave up and paid the full price for the exchange it's not really about the money is by the professionalism I expect from a manager I also work in retail and a customer should be treated with respect especially If you sitting in a position as a manager I won't recommend anybody to crocs tygervalley the guys on the floor is really helpful But the manager on the other hand should not be in that position Colin ***