Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Courierit presents a sharply divided experience. Its call centre consultants draw exceptional praise, with named agents repeatedly rescuing stalled deliveries and lifting Customer Service & Support (3.9) far above every other theme. The underlying operation, however, struggles. Customers consistently report parcels sitting out for delivery for days, inaccurate status updates and failed attempts, leaving Delivery Speed & Reliability (1.9) and Tracking, Communication & Transparency (2.0) as serious weaknesses.
Top Strengths:
- •Customer Service & Support: Named consultants including Letters Novela, Mudau, Thuli Motshoeneng, Lerato Mashiane and Hlekani Chauke are repeatedly credited with taking ownership, phoning drivers mid call and following up until parcels land. A recurring theme is one agent turning a failing delivery into a positive outcome.
Replied to 95% of negative reviews
Reply time on negative reviews: 63h 36m
TrustIndex
7.9
Ranking
#6
in Couriers & Delivery
Reply Time
22h 39m
NPS Score
-4
Recommended: Unlikely
Replied to 95% of negative reviews
Reply time on negative reviews: 63h 36m
Nov '25 - Oct '26
Frequently Asked Questions About Courierit
What do customers say about Courierit?
Based on recent customer reviews, Courierit presents a sharply divided experience. Its call centre consultants draw exceptional praise, with named agents repeatedly rescuing stalled deliveries and lifting Customer Service & Support (3.9) far above every other theme. The underlying operation, however, struggles. Customers consistently report parcels sitting out for delivery for days, inaccurate status updates and failed attempts, leaving Delivery Speed & Reliability (1.9) and Tracking, Communication & Transparency (2.0) as serious weaknesses.
What is Courierit's biggest strength?
Courierit's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Named consultants including Letters Novela, Mudau, Thuli Motshoeneng, Lerato Mashiane and Hlekani Chauke are repeatedly credited with taking ownership, phoning drivers mid call and following up until parcels land. A recurring theme is one agent turning a failing delivery into a positive outcome.
What are the most common complaints about Courierit?
The most common complaint about Courierit, based on Hellopeter's AI analysis of recent customer reviews, is Tracking, Communication & Transparency. Customers consistently describe daily out for delivery alerts followed by late night cancellations, statuses claiming delivery or client not present that they dispute, and silence on WhatsApp and email until they chase repeatedly themselves.
How does Courierit compare to other Couriers & Delivery companies?
Courierit scores 2.5 out of 5 on Hellopeter's AI analysis of service quality in Couriers & Delivery, compared to the Couriers & Delivery industry average of 1.8. Their strongest theme is Customer Service (3.9); their weakest is Delivery Speed (1.9). The top AI-rated Couriers & Delivery business on Hellopeter is Madibana SA (4.6). How is the AI Score calculated? →
Is Courierit trustworthy?
Courierit has a TrustIndex of 7.9 out of 10 on Hellopeter, based on 1,049 reviews in the last 12 months. They reply to 95% of negative reviews, typically within 63 hours 36 min. Hellopeter has tracked Courierit across 2,771 total reviews. How is the TrustIndex calculated? →
Recent reviews (1,049)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2018
Exceptional Customer Service – Letters Novela and the Durban Team
Exceptional Customer Service – Letters Novela and the Durban Team I would like to formally commend Letters Novela from the Johannesburg branch for his outstanding professionalism, initiative, and commitment to customer service. He was the only person at the Johannesburg branch who took ownership of my query. His swift and proactive response ensured that the Durban customer care team was alerted promptly, ultimately resulting in my package being delivered on time. Letters Novela demonstrated the accountability, leadership, and customer-focused approach that should be upheld throughout the organisation. In my opinion, he possesses the qualities of an excellent Team Leader and deserves recognition for his efforts. Unfortunately, my experience with other staff members at the Johannesburg branch, particularly on Friday, 9 October 2026, was disappointing. Letters Novela stood out for his willingness to assist and his ability to deliver a positive outcome when others had failed to help. His conduct is an excellent example of the standard of service customers deserve, and I strongly believe his efforts should be recognised by management. I would also like to extend my sincere appreciation to the Durban team: Bonginkosi Maphumulo, Vanessa Bezuidenhout, and Tim Marimuthoo. I will not forget the way you stepped in, communicated with me, and worked swiftly to help resolve this matter. Your teamwork, professionalism, and dedication made a real difference and ensured that my package arrived on time. Well done to the Durban team! Please keep up the excellent work. Your efforts deserve recognition, and I hope Courier It continues to value employees who demonstrate genuine care for their customers. Thank you, Letters Novela and the Durban team, for turning a frustrating experience into a positive outcome through your actions.
1 reviews | Active since Apr 2018
Exceptional Customer Service – Letters Novela and the Durban Team
Exceptional Customer Service – Letters Novela and the Durban Team I would like to formally commend Letters Novela from the Johannesburg branch for his outstanding professionalism, initiative, and commitment to customer service. He was the only person at the Johannesburg branch who took ownership of my query. His swift and proactive response ensured that the Durban customer care team was alerted promptly, ultimately resulting in my package being delivered on time. Letters Novela demonstrated the accountability, leadership, and customer-focused approach that should be upheld throughout the organisation. In my opinion, he possesses the qualities of an excellent Team Leader and deserves recognition for his efforts. Unfortunately, my experience with other staff members at the Johannesburg branch, particularly on Friday, 9 October 2026, was disappointing. Letters Novela stood out for his willingness to assist and his ability to deliver a positive outcome when others had failed to help. His conduct is an excellent example of the standard of service customers deserve, and I strongly believe his efforts should be recognised by management. I would also like to extend my sincere appreciation to the Durban team: Bonginkosi Maphumulo, Vanessa Bezuidenhout, and Tim Marimuthoo. I will not forget the way you stepped in, communicated with me, and worked swiftly to help resolve this matter. Your teamwork, professionalism, and dedication made a real difference and ensured that my package arrived on time. Well done to the Durban team! Please keep up the excellent work. Your efforts deserve recognition, and I hope Courier It continues to value employees who demonstrate genuine care for their customers. Thank you, Letters Novela and the Durban team, for turning a frustrating experience into a positive outcome through your actions.
1 reviews | Active since Oct 2026
Absolutely Pathetic Service from CourierIT – Empty Promises, No Delivery, and Zero Trust!
My experience with CourierIT has been absolutely appalling. I honestly would not recommend this logistics company to anyone, not even my worst enemy! My parcel was scheduled for delivery last Thursday, but it never arrived. Later that night, AFTER OFFICE HOURS, I was informed that it would be delivered the following day, Friday. Friday came and went, and guess what? No parcel! Instead, I received the SAME MESSAGE, the SAME EXCUSE, and yet another empty promise. Now, today, I have been given the same recycled nonsense again, with the promise that my parcel will be delivered tomorrow, Tuesday. At this point, I have absolutely no reason to trust a single word coming from this company. How many times must a customer be told that their parcel will arrive "tomorrow" before someone actually takes responsibility and does their job? I am also deeply disappointed with the handling of this delivery by the driver, Sibongiseni Masanabo, as my parcel remains undelivered despite the repeated delivery promises. Customers should not have to keep chasing their own parcels or sit around waiting for deliveries that never happen. This is not just an inconvenience; it is a complete failure of service, communication, and accountability. Sending customers repetitive messages about tomorrow's delivery does not solve anything. It just makes your company look disorganised and completely unreliable. CourierIT has officially lost my trust. I will think twice before purchasing from any online store that uses this company as its delivery partner. I would rather reconsider shopping with a retailer altogether than deal with this level of frustration again. My advice to anyone considering using CourierIT: manage your expectations, because based on my experience, a promised delivery date seems to mean absolutely nothing. Do better, CourierIT. Customers pay for goods and expect a delivery service that actually delivers, not a daily cycle of copy-and-paste messages and broken promises. This experience has been disgraceful, and I would not recommend your services.
1 reviews | Active since Oct 2026
Absolutely Pathetic Service from CourierIT – Empty Promises, No Delivery, and Zero Trust!
My experience with CourierIT has been absolutely appalling. I honestly would not recommend this logistics company to anyone, not even my worst enemy! My parcel was scheduled for delivery last Thursday, but it never arrived. Later that night, AFTER OFFICE HOURS, I was informed that it would be delivered the following day, Friday. Friday came and went, and guess what? No parcel! Instead, I received the SAME MESSAGE, the SAME EXCUSE, and yet another empty promise. Now, today, I have been given the same recycled nonsense again, with the promise that my parcel will be delivered tomorrow, Tuesday. At this point, I have absolutely no reason to trust a single word coming from this company. How many times must a customer be told that their parcel will arrive "tomorrow" before someone actually takes responsibility and does their job? I am also deeply disappointed with the handling of this delivery by the driver, Sibongiseni Masanabo, as my parcel remains undelivered despite the repeated delivery promises. Customers should not have to keep chasing their own parcels or sit around waiting for deliveries that never happen. This is not just an inconvenience; it is a complete failure of service, communication, and accountability. Sending customers repetitive messages about tomorrow's delivery does not solve anything. It just makes your company look disorganised and completely unreliable. CourierIT has officially lost my trust. I will think twice before purchasing from any online store that uses this company as its delivery partner. I would rather reconsider shopping with a retailer altogether than deal with this level of frustration again. My advice to anyone considering using CourierIT: manage your expectations, because based on my experience, a promised delivery date seems to mean absolutely nothing. Do better, CourierIT. Customers pay for goods and expect a delivery service that actually delivers, not a daily cycle of copy-and-paste messages and broken promises. This experience has been disgraceful, and I would not recommend your services.
1 reviews | Active since Oct 2026
After struggling for days to get clarification about my parcel, Mudau assisted me today providing...
After struggling for days to get clarification about my parcel, Mudau assisted me today providing excellent service, constantly checking in to reassure that parcel is on its way to me. I truly appreciate people like Mudau who still go the extra mile. Thank you!
1 reviews | Active since Oct 2026
After struggling for days to get clarification about my parcel, Mudau assisted me today providing...
After struggling for days to get clarification about my parcel, Mudau assisted me today providing excellent service, constantly checking in to reassure that parcel is on its way to me. I truly appreciate people like Mudau who still go the extra mile. Thank you!
1 reviews | Active since Jul 2022
FORMAL COMPLAINT: UNACCEPTABLE SERVICE AND FAILURE TO DELIVER – COURIER IT
The service we have received from Courier IT has been absolutely pathetic and unacceptable. We booked a parcel on Friday for collection in Johannesburg and delivery to Cape Town. According to your tracking system, the parcel was received in Cape Town on Sunday at approximately 14:00. Based on this information, we had every reason to expect the parcel to be delivered as required. Today, we contacted your offices twice to establish where the parcel was and when it would be delivered. We were then informed that delivery would only take place tomorrow. This is completely unacceptable, particularly because the parcel is intended for a sick customer who has been waiting for it and is relying on us to fulfil our commitment. What makes this situation even worse is the appalling way our concerns were handled. When I requested to speak to a supervisor, the call was abruptly terminated. Cutting off a customer who is raising a legitimate complaint is unprofessional and demonstrates a shocking lack of accountability and customer service. As a result of your failure to deliver as expected, we are now forced to make alternative arrangements to collect the parcel ourselves in an attempt to get it to our customer as promised. This creates unnecessary inconvenience, wastes valuable time, and places the burden of your service failure on us and our customer. We expect Courier IT to take responsibility for this situation and provide the following: 1. An immediate explanation for the delay, given that your tracking system indicated that the parcel had already arrived in Cape Town. 2. An explanation as to why my request to speak to a supervisor resulted in the call being terminated. 3. Urgent assistance in locating the parcel and facilitating immediate collection or delivery, rather than simply expecting us to accept another delay. 4. A formal response from management addressing this unacceptable level of service. We entrusted Courier IT with this delivery on the understanding that you would honour your commitments. Instead, we have been left to resolve a problem that we did not create, while our sick customer continues to wait. This is not the level of service any paying customer should have to tolerate. We expect an urgent response and a meaningful resolution, not excuses.
1 reviews | Active since Jul 2022
FORMAL COMPLAINT: UNACCEPTABLE SERVICE AND FAILURE TO DELIVER – COURIER IT
The service we have received from Courier IT has been absolutely pathetic and unacceptable. We booked a parcel on Friday for collection in Johannesburg and delivery to Cape Town. According to your tracking system, the parcel was received in Cape Town on Sunday at approximately 14:00. Based on this information, we had every reason to expect the parcel to be delivered as required. Today, we contacted your offices twice to establish where the parcel was and when it would be delivered. We were then informed that delivery would only take place tomorrow. This is completely unacceptable, particularly because the parcel is intended for a sick customer who has been waiting for it and is relying on us to fulfil our commitment. What makes this situation even worse is the appalling way our concerns were handled. When I requested to speak to a supervisor, the call was abruptly terminated. Cutting off a customer who is raising a legitimate complaint is unprofessional and demonstrates a shocking lack of accountability and customer service. As a result of your failure to deliver as expected, we are now forced to make alternative arrangements to collect the parcel ourselves in an attempt to get it to our customer as promised. This creates unnecessary inconvenience, wastes valuable time, and places the burden of your service failure on us and our customer. We expect Courier IT to take responsibility for this situation and provide the following: 1. An immediate explanation for the delay, given that your tracking system indicated that the parcel had already arrived in Cape Town. 2. An explanation as to why my request to speak to a supervisor resulted in the call being terminated. 3. Urgent assistance in locating the parcel and facilitating immediate collection or delivery, rather than simply expecting us to accept another delay. 4. A formal response from management addressing this unacceptable level of service. We entrusted Courier IT with this delivery on the understanding that you would honour your commitments. Instead, we have been left to resolve a problem that we did not create, while our sick customer continues to wait. This is not the level of service any paying customer should have to tolerate. We expect an urgent response and a meaningful resolution, not excuses.
1 reviews | Active since Oct 2026
I received excellent service from CourierIT, thanks to Mudau
I received excellent service from CourierIT, thanks to Mudau! He was extremely friendly, professional, and made the entire process feel effortless. He had everything sorted out for me within seconds. It's refreshing to experience such great customer care and efficiency. Keep up the great work, Mudau! Highly recommended!
1 reviews | Active since Oct 2026
I received excellent service from CourierIT, thanks to Mudau
I received excellent service from CourierIT, thanks to Mudau! He was extremely friendly, professional, and made the entire process feel effortless. He had everything sorted out for me within seconds. It's refreshing to experience such great customer care and efficiency. Keep up the great work, Mudau! Highly recommended!
1 reviews | Active since May 2025
Thank you so much Mr mudau really appreciate your for your help 🙏🙏
Thank you so much Mr mudau really appreciate your for your help 🙏🙏
1 reviews | Active since May 2025
Thank you so much Mr mudau really appreciate your for your help 🙏🙏
Thank you so much Mr mudau really appreciate your for your help 🙏🙏
1 reviews | Active since May 2018
Patrick was super helpful even calling the next day to enquire if I got the parcel
Patrick was super helpful even calling the next day to enquire if I got the parcel. What an outstanding service by him, thank u.
1 reviews | Active since Oct 2026
My assistant was mudau, he was very polite and very friendly to communicate with regarding my parcel
My assistant was mudau, he was very polite and very friendly to communicate with regarding my parcel
1 reviews | Active since Oct 2026
My assistant was mudau, he was very polite and very friendly to communicate with regarding my parcel
My assistant was mudau, he was very polite and very friendly to communicate with regarding my parcel