Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Clear Access presents a sharply divided experience. Customers consistently name individual agents and technicians who fix problems fast, particularly on setup and support. A recurring theme, however, is unreliable connectivity in estates and complexes where Clear Access is the only option, paired with unanswered tickets, missed callbacks and after hours lines that go to voicemail.
Top Strengths:
- •Installation, Activation & Setup: Technician Mfundo is praised repeatedly for punctual, tidy and quick fibre installs, and several customers describe activation completed within a day after other providers stalled. Remote router setups and relocations are handled efficiently by support staff.
Replied to 100% of negative reviews
Reply time on negative reviews: 33h 21m
TrustIndex
6.9
Ranking
#10
in Fibre & Broadband
Reply Time
24h 45m
NPS Score
5
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 33h 21m
Nov '25 - Oct '26
Frequently Asked Questions About Clear Access
What do customers say about Clear Access?
Based on recent customer reviews, Clear Access presents a sharply divided experience. Customers consistently name individual agents and technicians who fix problems fast, particularly on setup and support. A recurring theme, however, is unreliable connectivity in estates and complexes where Clear Access is the only option, paired with unanswered tickets, missed callbacks and after hours lines that go to voicemail.
What is Clear Access's biggest strength?
Clear Access's biggest strength, according to Hellopeter's AI analysis, is Installation, Activation & Setup. Technician Mfundo is praised repeatedly for punctual, tidy and quick fibre installs, and several customers describe activation completed within a day after other providers stalled. Remote router setups and relocations are handled efficiently by support staff.
What are the most common complaints about Clear Access?
The most common complaint about Clear Access, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. While some agents proactively update and follow up, many customers describe emails and portal tickets left unanswered for days, promised callbacks that never come, a WhatsApp bot that loops, and long queues ending in voicemail.
How does Clear Access compare to other Fibre & Broadband companies?
Clear Access scores 3 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Installation & Setup (3.9); their weakest is Network Reliability (2). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.7). How is the AI Score calculated? →
Is Clear Access trustworthy?
Clear Access has a TrustIndex of 6.9 out of 10 on Hellopeter, based on 99 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 33 hours 21 min. Hellopeter has tracked Clear Access across 426 total reviews. How is the TrustIndex calculated? →
Recent reviews (99)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2025
Non existent technical support team
They have dropped the ball. Their technical support team is non-existent. No internet service for four days and could not bother with getting someone to come through and figure out the problem. Lack of communication. Passed on to different individuals for help. Calls and *** unanswered.
1 reviews | Active since Mar 2025
Non existent technical support team
They have dropped the ball. Their technical support team is non-existent. No internet service for four days and could not bother with getting someone to come through and figure out the problem. Lack of communication. Passed on to different individuals for help. Calls and *** unanswered.
1 reviews | Active since Oct 2013
Bad service
We have been out of internet connectivity for the past 24 hours. Seems like there is an outage to which no one has informed me of until I called both Clear access and Mweb. I pay my services every single month without fail and on time might I add for such a terrible service from you guys. I contacted Mweb and they are saying it should be resolved within 72 hours those are hours and days I won’t get back yet I paid my subscription in full. I would like to understand as to how I will be compensated for the days I have not been able to use my internet. Your outage issue has nothing to do with me as far as I am concerned I pay for a service and expect to be connected until such time that I have to pay again. I never had issues with Vumatel before I moved premises. Please contact them and ask them how they deliver outstanding service to customers because you are clearly failing.
1 reviews | Active since Oct 2013
Bad service
We have been out of internet connectivity for the past 24 hours. Seems like there is an outage to which no one has informed me of until I called both Clear access and Mweb. I pay my services every single month without fail and on time might I add for such a terrible service from you guys. I contacted Mweb and they are saying it should be resolved within 72 hours those are hours and days I won’t get back yet I paid my subscription in full. I would like to understand as to how I will be compensated for the days I have not been able to use my internet. Your outage issue has nothing to do with me as far as I am concerned I pay for a service and expect to be connected until such time that I have to pay again. I never had issues with Vumatel before I moved premises. Please contact them and ask them how they deliver outstanding service to customers because you are clearly failing.
1 reviews | Active since Mar 2023
CLEAR ACCESS - PATHETIC! UNCLEAR INACCESSIBLE!!!!
WHAT IS GOING ON WITH CLEAR ACCESS? CLEAR.... ACCESS!!!!!! WE RESIDE IN THE SOUTH OF JHB AND WE ARE ON AFRIHOST, WHO IS APPARENTLY UNDER OR WITH CLEAR ACCESS. OUR INTERNET (FOR PAYING OVER R1000 PER MONTH, HAS BEEN ABSOLUTELY PATHETIC. I WORK FOR A NEW YORK COMPANY AND THIS IS CAUSING HAVOC! CLEAR HAVOC SOUNDS BETTER! WHO IS GOING TO PAY FOR ALL THE DAYS I'VE LOST???????? SORT IT OUT NOW!!!!!!!!
1 reviews | Active since Mar 2023
CLEAR ACCESS - PATHETIC! UNCLEAR INACCESSIBLE!!!!
WHAT IS GOING ON WITH CLEAR ACCESS? CLEAR.... ACCESS!!!!!! WE RESIDE IN THE SOUTH OF JHB AND WE ARE ON AFRIHOST, WHO IS APPARENTLY UNDER OR WITH CLEAR ACCESS. OUR INTERNET (FOR PAYING OVER R1000 PER MONTH, HAS BEEN ABSOLUTELY PATHETIC. I WORK FOR A NEW YORK COMPANY AND THIS IS CAUSING HAVOC! CLEAR HAVOC SOUNDS BETTER! WHO IS GOING TO PAY FOR ALL THE DAYS I'VE LOST???????? SORT IT OUT NOW!!!!!!!!
1 reviews | Active since Sept 2024
Title: Poor Communication and Lack of Customer Support I am disappointed with the service I received from Clear Access
Title: Poor Communication and Lack of Customer Support I am disappointed with the service I received from Clear Access. Due to poor communication and a lack of proper assistance, I was left unattended while my account remained unresolved. Despite my efforts to seek help, I did not receive clear guidance or timely communication. As a result, I was forced to make alternative arrangements and pay my internet service provider directly to avoid my service being suspended. This caused unnecessary stress and inconvenience. Customers deserve prompt communication, accurate information, and effective support when problems arise. I hope Clear Access will review its customer service processes and improve how it communicates with clients so that others do not experience the same frustration. Based on my experience, I rate Clear Access 1 out of 5 stars.
1 reviews | Active since Sept 2024
Title: Poor Communication and Lack of Customer Support I am disappointed with the service I received from Clear Access
Title: Poor Communication and Lack of Customer Support I am disappointed with the service I received from Clear Access. Due to poor communication and a lack of proper assistance, I was left unattended while my account remained unresolved. Despite my efforts to seek help, I did not receive clear guidance or timely communication. As a result, I was forced to make alternative arrangements and pay my internet service provider directly to avoid my service being suspended. This caused unnecessary stress and inconvenience. Customers deserve prompt communication, accurate information, and effective support when problems arise. I hope Clear Access will review its customer service processes and improve how it communicates with clients so that others do not experience the same frustration. Based on my experience, I rate Clear Access 1 out of 5 stars.
1 reviews | Active since Dec 2023
Moving My Line without my permission
They are moving my Line to Cool ideas (who absolutely suck) and now because I would like to cancel due to them moving my line, they want to drop a 3 Grand penalty on me! This is not how to do business.
1 reviews | Active since Dec 2023
Moving My Line without my permission
They are moving my Line to Cool ideas (who absolutely suck) and now because I would like to cancel due to them moving my line, they want to drop a 3 Grand penalty on me! This is not how to do business.
1 reviews | Active since Apr 2018
Absolute joke!
Absoulte joke of a service. The building I live in is exclusively covered by Clear Access and for the last 10 months, almost a year my wifi has been off every second day. I have spent thousands each month on data to supplement the no wifi as I work from home ON TOP of my monthly wifi debit order. When I raise the issue or ask for some sort of reimbur*****t, because I am not getting the service I am paying for, I just get told there is nothing they can do because it's the upstream service providers fault and not theres. A complete shift in blame and extreme lack of accountability. Clear Access I pay YOU for a service that isn't being delivered, so it is on YOU to deliver the service I pay for. Not ***** my money every month and blame it on others. Do everything you possibly can to avoid signing up to Clear Access, they are *******. P.S. I am typing this review using mobile data because my wifi has been off since 11am yesterday, which is also the 3rd time this week it has been off.
1 reviews | Active since Apr 2018
Absolute joke!
Absoulte joke of a service. The building I live in is exclusively covered by Clear Access and for the last 10 months, almost a year my wifi has been off every second day. I have spent thousands each month on data to supplement the no wifi as I work from home ON TOP of my monthly wifi debit order. When I raise the issue or ask for some sort of reimbur*****t, because I am not getting the service I am paying for, I just get told there is nothing they can do because it's the upstream service providers fault and not theres. A complete shift in blame and extreme lack of accountability. Clear Access I pay YOU for a service that isn't being delivered, so it is on YOU to deliver the service I pay for. Not ***** my money every month and blame it on others. Do everything you possibly can to avoid signing up to Clear Access, they are *******. P.S. I am typing this review using mobile data because my wifi has been off since 11am yesterday, which is also the 3rd time this week it has been off.
1 reviews | Active since Sept 2024
Good morning
Good morning .I wanted to take a moment to praise Jesse Wroe in your Sales Dpt.their professionalism and kindness turned frustrating situation into a positive one.always doing follow ups via emails and phones calls. What an Excellent customer service!! *****
1 reviews | Active since Sept 2024
Good morning
Good morning .I wanted to take a moment to praise Jesse Wroe in your Sales Dpt.their professionalism and kindness turned frustrating situation into a positive one.always doing follow ups via emails and phones calls. What an Excellent customer service!! *****