Bad service

We have been out of internet connectivity for the past 24 hours. Seems like there is an outage to which no one has informed me of until I called both Clear access and Mweb. I pay my services every single month without fail and on time might I add for such a terrible service from you guys. I contacted Mweb and they are saying it should be resolved within 72 hours those are hours and days I won’t get back yet I paid my subscription in full. I would like to understand as to how I will be compensated for the days I have not been able to use my internet. Your outage issue has nothing to do with me as far as I am concerned I pay for a service and expect to be connected until such time that I have to pay again. I never had issues with Vumatel before I moved premises. Please contact them and ask them how they deliver outstanding service to customers because you are clearly failing.