Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Chery Sandton is described overwhelmingly as a dealership built around the new car buying moment. Customers consistently praise named sales executives, clear finance explanations and celebratory handovers with food, gifts and photographs. A recurring theme is that first time buyers feel guided rather than pressured. The few strongly negative accounts sit on the workshop and service booking side rather than sales.
Top Strengths:
- ā¢Staff Professionalism & Conduct: Customers repeatedly name individuals such as Rikesh, Namo, Kamo, James, Muzi, Caroline, Ipeleng and hostess Kele, describing them as patient, knowledgeable and genuinely invested. Welcoming treatment starts at the gate with security and reception staff.
Replied to 67% of negative reviews
Reply time on negative reviews: 61h 17m
TrustIndex
8.5
Ā
Ranking
#9
in Repairs & Service
Reply Time
454h 19m
Ā
NPS Score
82
Recommended: Very Likely
Replied to 67% of negative reviews
Reply time on negative reviews: 61h 17m
Nov '25 - Oct '26
Frequently Asked Questions About Chery Sandton
What do customers say about Chery Sandton?
Based on recent customer reviews, Chery Sandton is described overwhelmingly as a dealership built around the new car buying moment. Customers consistently praise named sales executives, clear finance explanations and celebratory handovers with food, gifts and photographs. A recurring theme is that first time buyers feel guided rather than pressured. The few strongly negative accounts sit on the workshop and service booking side rather than sales.
What is Chery Sandton's biggest strength?
Chery Sandton's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers repeatedly name individuals such as Rikesh, Namo, Kamo, James, Muzi, Caroline, Ipeleng and hostess Kele, describing them as patient, knowledgeable and genuinely invested. Welcoming treatment starts at the gate with security and reception staff.
How does Chery Sandton compare to other Repairs & Service companies?
Chery Sandton scores 4.3 out of 5 on Hellopeter's AI analysis of service quality in Repairs & Service, compared to the Repairs & Service industry average of 3.1. Their strongest theme is Staff Expertise (4.6); their weakest is Turnaround Time (4). The top AI-rated Repairs & Service business on Hellopeter is Top Speed Motors (4.5). How is the AI Score calculated? ā
Is Chery Sandton trustworthy?
Chery Sandton has a TrustIndex of 8.5 out of 10 on Hellopeter, based on 148 reviews in the last 12 months. They reply to 67% of negative reviews, typically within 61 hours 17 min. Hellopeter has tracked Chery Sandton across 396 total reviews. How is the TrustIndex calculated? ā
Recent reviews (148)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
I had a great experience buying my first car from Cerry Sandton
I had a great experience buying my first car from Cerry Sandton. As a first-time car owner, I was a bit nervous, but the whole process was smooth and stress-free. The staff were friendly, helpful and made me feel comfortable throughout the process. Iām really happy with my car and grateful for the service I received. Thank you to the Cerry Sandton team for helping make my first car-buying experience such a memorable one! šā¤ļø
1 reviews | Active since Sept 2026
I had a great experience buying my first car from Cerry Sandton
I had a great experience buying my first car from Cerry Sandton. As a first-time car owner, I was a bit nervous, but the whole process was smooth and stress-free. The staff were friendly, helpful and made me feel comfortable throughout the process. Iām really happy with my car and grateful for the service I received. Thank you to the Cerry Sandton team for helping make my first car-buying experience such a memorable one! šā¤ļø
1 reviews | Active since Sept 2024
Had such a great customer experience at Chery Sandton, the reception was exceptionally outstanding and the receptionist on site by the name of Idah was very professional and kind
Had such a great customer experience at Chery Sandton, the reception was exceptionally outstanding and the receptionist on site by the name of Idah was very professional and kind. The host and sales executive Caroline gave us an array of options and a thorough walk through their products including all the product information. This will certainly register well in the memory they afforded us and we are truly greatful for the experience.
1 reviews | Active since Sept 2024
Had such a great customer experience at Chery Sandton, the reception was exceptionally outstanding and the receptionist on site by the name of Idah was very professional and kind
Had such a great customer experience at Chery Sandton, the reception was exceptionally outstanding and the receptionist on site by the name of Idah was very professional and kind. The host and sales executive Caroline gave us an array of options and a thorough walk through their products including all the product information. This will certainly register well in the memory they afforded us and we are truly greatful for the experience.
1 reviews | Active since Sept 2026
Chery Sandton has provided us with the most exceptional service from start to finish
Chery Sandton has provided us with the most exceptional service from start to finish. The client service and care we have received has been one of the best. We would definitely recommend Chery Sandton to others.
1 reviews | Active since Sept 2026
Chery Sandton has provided us with the most exceptional service from start to finish
Chery Sandton has provided us with the most exceptional service from start to finish. The client service and care we have received has been one of the best. We would definitely recommend Chery Sandton to others.
1 reviews | Active since Sept 2026
I just bought my car from cherry and I couldn't be happier
I just bought my car from cherry and I couldn't be happier. From the test drive to the final handover, the service was outstanding. Honest, helpful and efficient. Thank you to the whole team!
1 reviews | Active since Sept 2026
I just bought my car from cherry and I couldn't be happier
I just bought my car from cherry and I couldn't be happier. From the test drive to the final handover, the service was outstanding. Honest, helpful and efficient. Thank you to the whole team!
1 reviews | Active since Sept 2026
It was a wonderful experience thank you very much
It was a wonderful experience thank you very much. Iām so happy with the service and wonderful people, may God continue to bless you!
1 reviews | Active since Sept 2026
It was a wonderful experience thank you very much
It was a wonderful experience thank you very much. Iām so happy with the service and wonderful people, may God continue to bless you!