Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Chery SA is judged almost entirely on what happens after the sale. Customers consistently describe long parts waits, recurring gearbox and electrical faults, refused courtesy cars and unanswered customer care escalations. A recurring theme is that individual staff members, when they engage, are warm and capable; Staff Professionalism & Conduct (1.5) scores highest while Vehicle Quality & Reliability (0.7) draws the heaviest criticism.
Top Strengths:
- •Staff Professionalism & Conduct: The brightest moments come from named individuals. Elton Stevens, Kevin Kruger, Lucky, Miguel, Xolo, Alma, Ian Hayes, Queen Mothoane and Ms Magalhaes are singled out for professionalism, patience and ownership, showing the standard is achievable when staff engage properly.
TrustIndex
2.1
NPS Score
-76
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Chery SA
What do customers say about Chery SA?
Based on recent customer reviews, Chery SA is judged almost entirely on what happens after the sale. Customers consistently describe long parts waits, recurring gearbox and electrical faults, refused courtesy cars and unanswered customer care escalations. A recurring theme is that individual staff members, when they engage, are warm and capable; Staff Professionalism & Conduct (1.5) scores highest while Vehicle Quality & Reliability (0.7) draws the heaviest criticism.
What is Chery SA's biggest strength?
Chery SA's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. The brightest moments come from named individuals. Elton Stevens, Kevin Kruger, Lucky, Miguel, Xolo, Alma, Ian Hayes, Queen Mothoane and Ms Magalhaes are singled out for professionalism, patience and ownership, showing the standard is achievable when staff engage properly.
What are the most common complaints about Chery SA?
The most common complaint about Chery SA, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. Customers describe emails and calls to customer care going unanswered for weeks, promised callbacks that never come, and escalations that produce apologies without timelines. Many report chasing every update themselves before turning to MIOSA or the ombudsman.
Is Chery SA trustworthy?
Chery SA has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 134 reviews in the last 12 months. Hellopeter has tracked Chery SA across 505 total reviews. How is the TrustIndex calculated? →
Recent reviews (134)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2018
**Extremely disappointed and disgusted with the service from Chery Cape Gate\!**
Extremely disappointed and disgusted with the service from Chery Cape Gate! On Monday, 21 September, I requested a quote for my vehicle's warranty. Today, 9 October, and I am still waiting for feedback. Despite taking my car to the dealership on 29 September, I have received absolutely no update or quotation. How is it acceptable for a customer to be left waiting for weeks with no communication whatsoever? I have made the effort to contact the dealership and bring my vehicle in, yet I have been met with nothing but silence. This is shocking customer service and completely unacceptable. As a customer, I expect basic communication, professionalism and follow-through — not to be ignored. Chery Cape Gate, you have seriously disappointed me. This experience has left me questioning the level of service and support customers can expect from your dealership. I sincerely hope management takes this complaint seriously and addresses it, because this is not how customers should be treated.
1 reviews | Active since Jul 2018
**Extremely disappointed and disgusted with the service from Chery Cape Gate\!**
Extremely disappointed and disgusted with the service from Chery Cape Gate! On Monday, 21 September, I requested a quote for my vehicle's warranty. Today, 9 October, and I am still waiting for feedback. Despite taking my car to the dealership on 29 September, I have received absolutely no update or quotation. How is it acceptable for a customer to be left waiting for weeks with no communication whatsoever? I have made the effort to contact the dealership and bring my vehicle in, yet I have been met with nothing but silence. This is shocking customer service and completely unacceptable. As a customer, I expect basic communication, professionalism and follow-through — not to be ignored. Chery Cape Gate, you have seriously disappointed me. This experience has left me questioning the level of service and support customers can expect from your dealership. I sincerely hope management takes this complaint seriously and addresses it, because this is not how customers should be treated.
1 reviews | Active since Oct 2024
Wear and tear before even your car gets to 30 000km
If you're prepared to deal with wear-and-tear issues before your car even reaches 30,000 km, then get yourself a Chery. From seat stitching coming apart to lights needing replacement, I am honestly so disappointed. I previously drove another brand for over 100,000 km without ever having to replace a single light. Yet with Chery, I'm being told they can't assist because it falls under "wear and tear." To make matters worse, they cannot even guarantee that the replacement lights will last. How does a car with such low mileage already come with these kinds of concerns? What is even more frustrating is being expected to accept these costs while having no assurance that the same problem won't happen again. I expected so much more, and honestly, this experience has left me questioning the quality and reliability of the brand. A car should give you peace of mind, not have you budgeting for repairs before it has even reached 30,000 km.
1 reviews | Active since Oct 2024
Wear and tear before even your car gets to 30 000km
If you're prepared to deal with wear-and-tear issues before your car even reaches 30,000 km, then get yourself a Chery. From seat stitching coming apart to lights needing replacement, I am honestly so disappointed. I previously drove another brand for over 100,000 km without ever having to replace a single light. Yet with Chery, I'm being told they can't assist because it falls under "wear and tear." To make matters worse, they cannot even guarantee that the replacement lights will last. How does a car with such low mileage already come with these kinds of concerns? What is even more frustrating is being expected to accept these costs while having no assurance that the same problem won't happen again. I expected so much more, and honestly, this experience has left me questioning the quality and reliability of the brand. A car should give you peace of mind, not have you budgeting for repairs before it has even reached 30,000 km.
1 reviews | Active since Jan 2021
Chery should be held liable for all the hardships and the extreme financial prejudice we are facing
I had an accident 31 July and I had to find out by myself that there's a parts back order from the panel beater as they kept on updating me that they are still waiting for parts, when I finally called and asked exactly when are the parts going to arrive I got the shock of my life, the ETA said 30/11/26 and I am expected to be without a vehicle for that long? When I engaged Chery they don't respond and their staff when answering the phone they don't introduce themselves, when I asked who am I talking to they dropped my call and I couldn't get through to them after that until I decided to use the WhatsApp number it was answered but still I wasn't helped, not with the rental or update on my case. Because they are failing so much to listen to their customers and fail to attend to their complaints why don't they just recall all their vehicles so we can buy ourselves other brands and get back to the road? I have suffered extremely financial and socially and my job is at risk as sometimes I fail to go to work and because I also travel with my kids they also have to miss school when we have no means of transport.
1 reviews | Active since Jan 2021
Chery should be held liable for all the hardships and the extreme financial prejudice we are facing
I had an accident 31 July and I had to find out by myself that there's a parts back order from the panel beater as they kept on updating me that they are still waiting for parts, when I finally called and asked exactly when are the parts going to arrive I got the shock of my life, the ETA said 30/11/26 and I am expected to be without a vehicle for that long? When I engaged Chery they don't respond and their staff when answering the phone they don't introduce themselves, when I asked who am I talking to they dropped my call and I couldn't get through to them after that until I decided to use the WhatsApp number it was answered but still I wasn't helped, not with the rental or update on my case. Because they are failing so much to listen to their customers and fail to attend to their complaints why don't they just recall all their vehicles so we can buy ourselves other brands and get back to the road? I have suffered extremely financial and socially and my job is at risk as sometimes I fail to go to work and because I also travel with my kids they also have to miss school when we have no means of transport.
1 reviews | Active since Nov 2012
IPop Chery is Topa
I want to extend my heartfelt gratitude to the entire team at IPOP Chery, part of the IPOP Group, and especially to Benjamin Meyer, Lourens, Jacques, Leticia, Dylan, Nick, John, Mika, and everyone else whose name I may unfortunately have forgotten to mention. Thank you for your incredible service, kindness, compassion, professionalism and sincerity over the past four months. You have supported me through a particularly difficult and emotional time, and in the midst of that grief, you gave me something genuinely wonderful to look forward to: my new Chery Q. What has stood out to me most is that every single person treated me with the same care, respect and attention one might expect when purchasing the most expensive car in the showroom. Your level of service never wavered, and I always felt valued and genuinely cared for. In my 22 years of driving and having owned more than 25 cars, I can honestly say that the service and experience I have received from IPOP Chery have been nothing short of exceptional. From the very beginning of the sales process through to taking delivery of my new car, every interaction was handled with professionalism, patience, warmth and genuine enthusiasm. I am absolutely in love with my new Chery Q, and I cannot thank the entire team enough for making the journey to owning it such a memorable experience. You didn't simply sell me a car. You made the entire purchase process feel special, and at a time when I really needed something positive to look forward to, that meant more to me than you probably realise. Thank you to every single one of you for going above and beyond, for making me feel like part of the IPOP Chery family, and for delivering what I can confidently say has been the best car purchase experience I could have wished for. I am truly grateful. ❤️
1 reviews | Active since Nov 2012
IPop Chery is Topa
I want to extend my heartfelt gratitude to the entire team at IPOP Chery, part of the IPOP Group, and especially to Benjamin Meyer, Lourens, Jacques, Leticia, Dylan, Nick, John, Mika, and everyone else whose name I may unfortunately have forgotten to mention. Thank you for your incredible service, kindness, compassion, professionalism and sincerity over the past four months. You have supported me through a particularly difficult and emotional time, and in the midst of that grief, you gave me something genuinely wonderful to look forward to: my new Chery Q. What has stood out to me most is that every single person treated me with the same care, respect and attention one might expect when purchasing the most expensive car in the showroom. Your level of service never wavered, and I always felt valued and genuinely cared for. In my 22 years of driving and having owned more than 25 cars, I can honestly say that the service and experience I have received from IPOP Chery have been nothing short of exceptional. From the very beginning of the sales process through to taking delivery of my new car, every interaction was handled with professionalism, patience, warmth and genuine enthusiasm. I am absolutely in love with my new Chery Q, and I cannot thank the entire team enough for making the journey to owning it such a memorable experience. You didn't simply sell me a car. You made the entire purchase process feel special, and at a time when I really needed something positive to look forward to, that meant more to me than you probably realise. Thank you to every single one of you for going above and beyond, for making me feel like part of the IPOP Chery family, and for delivering what I can confidently say has been the best car purchase experience I could have wished for. I am truly grateful. ❤️
1 reviews | Active since Oct 2017
No help at all
Had a gearbox failure. I understand waiting for parts, but was promised mobility if the car will be there for more than 21 day. Has been at the workshop for 22 days, and no amswer on mobility or parts.