Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Chery Northcliff is described as one of the warmest dealership environments customers have encountered, with named sales executives repeatedly singled out for patience and effort. Strength sits in Staff Professionalism & Conduct (4.7) and Sales & Purchase Experience (4.6), while Vehicle Quality & Reliability (3.9) carries the weight of a few serious unresolved fault and warranty disputes.
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently name consultants such as Andrew, Thulani, AK, Sandiso, Mondli, Richard, Phindile and Mariska as patient, knowledgeable and honest. Reception staff like Tebogo and the hospitality team are praised for making buyers feel genuinely valued rather than pressured.
Replied to 38% of negative reviews
Reply time on negative reviews: 78h 26m
TrustIndex
8.8
Ranking
#4
in Repairs & Service
Reply Time
55h 14m
NPS Score
68
Recommended: Very Likely
Replied to 38% of negative reviews
Reply time on negative reviews: 78h 26m
Nov '25 - Oct '26
Frequently Asked Questions About Chery Northcliff
What do customers say about Chery Northcliff?
Based on recent customer reviews, Chery Northcliff is described as one of the warmest dealership environments customers have encountered, with named sales executives repeatedly singled out for patience and effort. Strength sits in Staff Professionalism & Conduct (4.7) and Sales & Purchase Experience (4.6), while Vehicle Quality & Reliability (3.9) carries the weight of a few serious unresolved fault and warranty disputes.
What is Chery Northcliff's biggest strength?
Chery Northcliff's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers consistently name consultants such as Andrew, Thulani, AK, Sandiso, Mondli, Richard, Phindile and Mariska as patient, knowledgeable and honest. Reception staff like Tebogo and the hospitality team are praised for making buyers feel genuinely valued rather than pressured.
What are the most common complaints about Chery Northcliff?
The most common complaint about Chery Northcliff, based on Hellopeter's AI analysis of recent customer reviews, is Vehicle Quality & Reliability. While most owners describe loving their Tiggo, Omoda or HEV models, a recurring concern is electrical and electronic faults appearing on nearly new vehicles, including a BCM replacement that failed, plus a long-running sunroof warranty claim.
How does Chery Northcliff compare to other Car Dealerships companies?
Chery Northcliff scores 4.6 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 3.9. Their strongest theme is Staff Quality (4.7); their weakest is Communication (4.4). The top AI-rated Car Dealerships business on Hellopeter is EZ-Wheels (4.7). How is the AI Score calculated? →
Is Chery Northcliff trustworthy?
Chery Northcliff has a TrustIndex of 8.8 out of 10 on Hellopeter, based on 250 reviews in the last 12 months. They reply to 38% of negative reviews, typically within 78 hours 26 min. Hellopeter has tracked Chery Northcliff across 477 total reviews. How is the TrustIndex calculated? →
Recent reviews (250)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2020
Battery replacement issue
My car needed a battery replacement. I have a 2023 Chery tiggos 4 urban. The car was sold to me with a standard *** enertec battery. When I contacted chery they was quoting me for a battery with wasn't in the car and was so much more expensive then the battery which was in the car. They refused to sell me the battery which was in the car and insisted that I needed to put an AGM battery however the car didn't have an AGM battery. I contacted more then 1 brach and got no help in terms of someone understanding that chery was trying to sell me something which wasn't in the car and all I wanted was for Chery to replace the battery with the same make and model of the one which was in the car.
1 reviews | Active since Feb 2020
Battery replacement issue
My car needed a battery replacement. I have a 2023 Chery tiggos 4 urban. The car was sold to me with a standard *** enertec battery. When I contacted chery they was quoting me for a battery with wasn't in the car and was so much more expensive then the battery which was in the car. They refused to sell me the battery which was in the car and insisted that I needed to put an AGM battery however the car didn't have an AGM battery. I contacted more then 1 brach and got no help in terms of someone understanding that chery was trying to sell me something which wasn't in the car and all I wanted was for Chery to replace the battery with the same make and model of the one which was in the car.
1 reviews | Active since Oct 2026
Mrs
Absolutely great service from the team. Andrew was phenomenal! Thank you and keep it up
1 reviews | Active since Oct 2026
Mrs
Absolutely great service from the team. Andrew was phenomenal! Thank you and keep it up
1 reviews | Active since Feb 2022
Amazing service
Amazing service! Very happy with Andrew's professionalism and customer care. Highly recommended.
1 reviews | Active since Feb 2022
Amazing service
Amazing service! Very happy with Andrew's professionalism and customer care. Highly recommended.
1 reviews | Active since Oct 2026
I received great service from Ayesha at Cherry Northcliff Happiness
I received great service from Ayesha at Cherry Northcliff Happiness
1 reviews | Active since Oct 2026
I received great service from Ayesha at Cherry Northcliff Happiness
I received great service from Ayesha at Cherry Northcliff Happiness