Chery Northcliff
Verified Business
|4.9|253 Reviews (last 12 months)|Responds in 39h 33m
Chery Northcliff
Verified Business
|4.9
253 Reviews (last 12 months)
Responds in 39h 33m
Scores reflect the Overall AI Score for each category
Chery Northcliff
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Chery Northcliff is described as one of the warmest dealership environments customers have encountered, with named sales executives repeatedly singled out for patience and effort. Strength sits in Staff Professionalism & Conduct (4.7) and Sales & Purchase Experience (4.6), while Vehicle Quality & Reliability (3.9) carries the weight of a few serious unresolved fault and warranty disputes.
Replied to 43% of negative reviews
Reply time on negative reviews: 78h 26m
TrustIndex
8.8
Ranking
#4
in Repairs & Service
Reply Time
39h 33m
NPS Score
72
Recommended: Very Likely
Replied to 43% of negative reviews
Reply time on negative reviews: 78h 26m
Oct '25 - Sep '26
Based on recent customer reviews, Chery Northcliff is described as one of the warmest dealership environments customers have encountered, with named sales executives repeatedly singled out for patience and effort. Strength sits in Staff Professionalism & Conduct (4.7) and Sales & Purchase Experience (4.6), while Vehicle Quality & Reliability (3.9) carries the weight of a few serious unresolved fault and warranty disputes.
Chery Northcliff's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers consistently name consultants such as Andrew, Thulani, AK, Sandiso, Mondli, Richard, Phindile and Mariska as patient, knowledgeable and honest. Reception staff like Tebogo and the hospitality team are praised for making buyers feel genuinely valued rather than pressured.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2021
Excellent customer interactions from Andrew in Sales to all at Northcliff. My 2nd vehicle purchased and very happy. Test drove the Chery Tiggo 4 Cross 1.5 HEV Elite on Monday and by Wed I took delivery. I’m always impressed with Andrew and his team. Thank you so much
1 reviews | Active since Jun 2021
Excellent customer interactions from Andrew in Sales to all at Northcliff. My 2nd vehicle purchased and very happy. Test drove the Chery Tiggo 4 Cross 1.5 HEV Elite on Monday and by Wed I took delivery. I’m always impressed with Andrew and his team. Thank you so much
1 reviews | Active since Mar 2009
Took my car in for a service, from Koketso welcome, that made me feel like I was at a hotel to Enrico keeping me informed all the time. These 2 are friendly, helpful and just so amazing.
1 reviews | Active since Mar 2009
Took my car in for a service, from Koketso welcome, that made me feel like I was at a hotel to Enrico keeping me informed all the time. These 2 are friendly, helpful and just so amazing.
1 reviews | Active since Sept 2026
The team was great very friendly and welcoming they explained everything to us with a smile and patience test drive was the best experience we ended up talking the car
1 reviews | Active since Sept 2026
The team was great very friendly and welcoming they explained everything to us with a smile and patience test drive was the best experience we ended up talking the car
1 reviews | Active since Sept 2026
Well you think you know what Seamless means until you meet Mercedes, she’s been truly amazing and made this a WIN for us, thank you so much for making this moment special for me and my family, stay rocking!
1 reviews | Active since Sept 2026
Well you think you know what Seamless means until you meet Mercedes, she’s been truly amazing and made this a WIN for us, thank you so much for making this moment special for me and my family, stay rocking!
1 reviews | Active since Sept 2026
Absolutely adorable, caring professional team. From the front door to the Sales team ( shout out Andrew!!!) and Thulane next time we will beat you. Love the energy and the care. Been an awesome experience!!
1 reviews | Active since Sept 2026
Absolutely adorable, caring professional team. From the front door to the Sales team ( shout out Andrew!!!) and Thulane next time we will beat you. Love the energy and the care. Been an awesome experience!!
The most common complaint about Chery Northcliff, based on Hellopeter's AI analysis of recent customer reviews, is Vehicle Quality & Reliability. While most owners describe loving their Tiggo, Omoda or HEV models, a recurring concern is electrical and electronic faults appearing on nearly new vehicles, including a BCM replacement that failed, plus a long-running sunroof warranty claim.
Chery Northcliff scores 4.6 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 3.9. Their strongest theme is Staff Quality (4.7); their weakest is Communication (4.4). The top AI-rated Car Dealerships business on Hellopeter is EZ-Wheels (4.7). How is the AI Score calculated? →
Chery Northcliff has a TrustIndex of 8.8 out of 10 on Hellopeter, based on 253 reviews in the last 12 months. They reply to 43% of negative reviews, typically within 78 hours 26 min. Hellopeter has tracked Chery Northcliff across 456 total reviews. How is the TrustIndex calculated? →