Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Checkers & Checkers Hypers is described by shoppers as a retailer whose scale and specials are undermined by serious execution failures at store level. Customers consistently report spoiled and expired food, till and Money Market payment errors, and dismissive management. A recurring theme is that individual staff members shine while the systems and leadership around them repeatedly let shoppers down.
Top Strengths:
- •Customer Service & Support: Customer Service & Support (1.5) is the least weak theme because individual employees are frequently named and celebrated. Shoppers single out cashiers, front desk controllers and a handful of branch managers who go out of their way, though these moments stand out against widespread rudeness.
TrustIndex
2.2
NPS Score
-55
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Checkers & Checkers Hypers
What do customers say about Checkers & Checkers Hypers?
Based on recent customer reviews, Checkers & Checkers Hypers is described by shoppers as a retailer whose scale and specials are undermined by serious execution failures at store level. Customers consistently report spoiled and expired food, till and Money Market payment errors, and dismissive management. A recurring theme is that individual staff members shine while the systems and leadership around them repeatedly let shoppers down.
What is Checkers & Checkers Hypers's biggest strength?
Checkers & Checkers Hypers's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Customer Service & Support (1.5) is the least weak theme because individual employees are frequently named and celebrated. Shoppers single out cashiers, front desk controllers and a handful of branch managers who go out of their way, though these moments stand out against widespread rudeness.
What are the most common complaints about Checkers & Checkers Hypers?
The most common complaint about Checkers & Checkers Hypers, based on Hellopeter's AI analysis of recent customer reviews, is Accounts, Billing & Digital Platforms. Accounts, Billing & Digital Platforms (1.2) draws heavy criticism. Customers describe being double charged after till failures and then told to chase their own banks, Money Market vouchers failing at the till, and shelf prices not matching till prices.
Is Checkers & Checkers Hypers trustworthy?
Checkers & Checkers Hypers has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 642 reviews in the last 12 months. Hellopeter has tracked Checkers & Checkers Hypers across 10,563 total reviews. How is the TrustIndex calculated? →
Recent reviews (642)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2011
Hmmmm
We buying but no stickers and you disappointing our children R200 for a sticker Are u broke
1 reviews | Active since Mar 2011
Hmmmm
We buying but no stickers and you disappointing our children R200 for a sticker Are u broke
1 reviews | Active since Feb 2021
SPECIAL OFFERS not correct when you get to the till at Checkers
BEWARE - SPECIAL OFFERS not correctly app**** when you get to the till at Checkers! Once again the special deal advertised on the shelf was not the same as on my till slip. I've started keep a running total in my head when shopping, this is how I know there has been a mistake when there is a discrepancy at the till. The 'mistake' pricing happens so often at Checkers that I now take a picture of the prices on the shelf to show cashier when they tell me I'm wrong about the price I saw on the shelf. Sadly rectifying their error is time consuming cos they send staff to the shelf to remove all the price tags for comparison, only after acknowledging that there was in fact an error on their side do you have to unpack your frozen goods for rescanning so staff can work out the difference to refund - spoiler, it was the same amount I had stated 10 mins earlier. My sharing this incident is not about the R30 mistake today but rather the principal of the matter - if you advertise a price then honour it at the till - this is not branch specific but all of them it seems. How many people notice if 20% of a discount offered is not app**** correctly? Honest mistakes or corporate strategy for maximising profit? Eish - come on, you must do better Checkers!!!
1 reviews | Active since Feb 2021
SPECIAL OFFERS not correct when you get to the till at Checkers
BEWARE - SPECIAL OFFERS not correctly app**** when you get to the till at Checkers! Once again the special deal advertised on the shelf was not the same as on my till slip. I've started keep a running total in my head when shopping, this is how I know there has been a mistake when there is a discrepancy at the till. The 'mistake' pricing happens so often at Checkers that I now take a picture of the prices on the shelf to show cashier when they tell me I'm wrong about the price I saw on the shelf. Sadly rectifying their error is time consuming cos they send staff to the shelf to remove all the price tags for comparison, only after acknowledging that there was in fact an error on their side do you have to unpack your frozen goods for rescanning so staff can work out the difference to refund - spoiler, it was the same amount I had stated 10 mins earlier. My sharing this incident is not about the R30 mistake today but rather the principal of the matter - if you advertise a price then honour it at the till - this is not branch specific but all of them it seems. How many people notice if 20% of a discount offered is not app**** correctly? Honest mistakes or corporate strategy for maximising profit? Eish - come on, you must do better Checkers!!!
1 reviews | Active since Sept 2023
I ordered a kettle from Checkers, this morning, delivery was made before 12:00
I ordered a kettle from Checkers, this morning, delivery was made before 12:00. I opened the box to only have received the kettle and not the baseplate and electrical cord to boil the kettle. I phoned them straight away but I still up to now have not been able to reach anyone on the call center number provided on the Sixty60 app. I have sent *** but no response either. I am at my wits end. Pathetic customer service.
1 reviews | Active since Sept 2023
I ordered a kettle from Checkers, this morning, delivery was made before 12:00
I ordered a kettle from Checkers, this morning, delivery was made before 12:00. I opened the box to only have received the kettle and not the baseplate and electrical cord to boil the kettle. I phoned them straight away but I still up to now have not been able to reach anyone on the call center number provided on the Sixty60 app. I have sent *** but no response either. I am at my wits end. Pathetic customer service.
1 reviews | Active since Dec 2020
No cash available when trying to withdraw
On 3 occasions I have attempted to withdraw money from this branch as an FNB customer. Each time they claim not to have cash. Not sure if they and FNB should be both held accountable for poor management
1 reviews | Active since Dec 2020
No cash available when trying to withdraw
On 3 occasions I have attempted to withdraw money from this branch as an FNB customer. Each time they claim not to have cash. Not sure if they and FNB should be both held accountable for poor management
1 reviews | Active since Jan 2024
Horrible service at checkers
I am writing to lodge a formal complaint regarding an incident that happened on 19 September 2026 at Checkers Goldfields Mall, Welkom. I sent someone to pay my Metropolitan policy at your store. The cashier, [Nomvula Margarete Nkhahle], captured one digit incorrectly on my policy number ***. When I went to the store manager [NAME UNKNOWN] to report this, I was told that they cannot take any action against the cashier because "the person will lose her job". We were also told that the person I sent "agreed to the information on the screen", which is not true. Because of this mistake, I had to go through a lot of stress to get Metropolitan to correct my policy. I was very worried that my money was lost and that my policy would lapse. No accountability was taken by the store and the matter was not resolved properly. I am requesting: 1. A formal apology 2. Assurance that staff are properly trained to capture policy payments correctly 3. Clear steps on how Checkers will handle such errors in future so customers do not suffer Please investigate this matter urgently and respond to me. My contact number: *** Thank you, Vivian Thembi Mlungwana
1 reviews | Active since Jan 2024
Horrible service at checkers
I am writing to lodge a formal complaint regarding an incident that happened on 19 September 2026 at Checkers Goldfields Mall, Welkom. I sent someone to pay my Metropolitan policy at your store. The cashier, [Nomvula Margarete Nkhahle], captured one digit incorrectly on my policy number ***. When I went to the store manager [NAME UNKNOWN] to report this, I was told that they cannot take any action against the cashier because "the person will lose her job". We were also told that the person I sent "agreed to the information on the screen", which is not true. Because of this mistake, I had to go through a lot of stress to get Metropolitan to correct my policy. I was very worried that my money was lost and that my policy would lapse. No accountability was taken by the store and the matter was not resolved properly. I am requesting: 1. A formal apology 2. Assurance that staff are properly trained to capture policy payments correctly 3. Clear steps on how Checkers will handle such errors in future so customers do not suffer Please investigate this matter urgently and respond to me. My contact number: *** Thank you, Vivian Thembi Mlungwana
1 reviews | Active since Jan 2017
*********** staff at Checkers Westgate
My mom phoned Checkers Westgate to find out if they have stickable books available, and the guy that she spoke to, checked and said yes. I went there ASAP, and asked at the Customer care kiosk. First the lady just said What? Then she had to ask another lady, who I turn phoned someone else, and eventually told me they were already sold out yesterday! Firstly they didn't know what I was talking about, and then they really didn't have good manners, especially working with customers.
1 reviews | Active since Jan 2017
*********** staff at Checkers Westgate
My mom phoned Checkers Westgate to find out if they have stickable books available, and the guy that she spoke to, checked and said yes. I went there ASAP, and asked at the Customer care kiosk. First the lady just said What? Then she had to ask another lady, who I turn phoned someone else, and eventually told me they were already sold out yesterday! Firstly they didn't know what I was talking about, and then they really didn't have good manners, especially working with customers.
1 reviews | Active since Dec 2019
5 hours heads-up for order - still late
The timeliness of Sixty60! I ordered at 06:30 am for delivery between 12-13:00. The package is running 30 min! Don't slot "bookings" if you can't manage it.
1 reviews | Active since Dec 2019
5 hours heads-up for order - still late
The timeliness of Sixty60! I ordered at 06:30 am for delivery between 12-13:00. The package is running 30 min! Don't slot "bookings" if you can't manage it.