Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Catering Shop Online is most consistently praised for the way its sales and support team treats buyers, with Customer Service & Support (4.2) leading the profile. Equipment such as blenders, microwaves, bar fridges and baking trays draws steady praise under Product Quality & Value (3.8), although a minority of buyers describe serious equipment failures and unresolved stock problems.
Top Strengths:
- •Customer Service & Support: Customers consistently describe friendly in store staff, prompt WhatsApp and phone responses, and queries answered in full context. A recurring theme is staff going the extra mile to find exactly the item a small food business needs.
Replied to 33% of negative reviews
Reply time on negative reviews: 1795h 44m
TrustIndex
6.3
Reply Time
1795h 44m
NPS Score
20
Recommended: Likely
Replied to 33% of negative reviews
Reply time on negative reviews: 1795h 44m
Oct '25 - Sep '26
Frequently Asked Questions About Catering Shop Online
What do customers say about Catering Shop Online?
Based on recent customer reviews, Catering Shop Online is most consistently praised for the way its sales and support team treats buyers, with Customer Service & Support (4.2) leading the profile. Equipment such as blenders, microwaves, bar fridges and baking trays draws steady praise under Product Quality & Value (3.8), although a minority of buyers describe serious equipment failures and unresolved stock problems.
What is Catering Shop Online's biggest strength?
Catering Shop Online's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Customers consistently describe friendly in store staff, prompt WhatsApp and phone responses, and queries answered in full context. A recurring theme is staff going the extra mile to find exactly the item a small food business needs.
What are the most common complaints about Catering Shop Online?
The most common complaint about Catering Shop Online, based on Hellopeter's AI analysis of recent customer reviews, is Product Quality & Value. While small appliances and catering equipment are widely praised as good quality, a recurring concern involves larger machines failing early, an oven under baking with an unhelpful manual, and advertised stock not actually being available.
Is Catering Shop Online trustworthy?
Catering Shop Online has a TrustIndex of 6.3 out of 10 on Hellopeter, based on 52 reviews in the last 12 months. They reply to 33% of negative reviews, typically within 1795 hours 44 min. Hellopeter has tracked Catering Shop Online across 206 total reviews. How is the TrustIndex calculated? →
Recent reviews (52)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2016
I bought a pie warmer from Catering Shop Online in Centurion but couldn't use it as I was still busy renovating the café
I bought a pie warmer from Catering Shop Online in Centurion but couldn't use it as I was still busy renovating the café. Yesterday upon opening it, I noticed that the front and back glass doors don't close properly, There were gaps. This will definitely cause issues. Upon the discovery, I took pictures and sent them to the sales person. He promised to get back to me.. I'm still waiting. Please be careful. Make sure you test and double check everything My experience has been disappointing and shocking. I had to report them to the ombudsman. I have pictures of the defective pie warmer.
1 reviews | Active since Sept 2016
I bought a pie warmer from Catering Shop Online in Centurion but couldn't use it as I was still busy renovating the café
I bought a pie warmer from Catering Shop Online in Centurion but couldn't use it as I was still busy renovating the café. Yesterday upon opening it, I noticed that the front and back glass doors don't close properly, There were gaps. This will definitely cause issues. Upon the discovery, I took pictures and sent them to the sales person. He promised to get back to me.. I'm still waiting. Please be careful. Make sure you test and double check everything My experience has been disappointing and shocking. I had to report them to the ombudsman. I have pictures of the defective pie warmer.