Based on recent customer reviews, Cashbuild is valued almost entirely for price, while the in-store and fulfilment experience draws heavy criticism. Customers consistently report absent or dismissive floor staff, wrong or missing items on orders, and refunds that require repeated chasing. A recurring theme is that individual branches and named employees deliver genuinely warm service, but the experience is deeply inconsistent from store to store.
Top Strengths:
- •Pricing, Billing & Accounts: Pricing, Billing & Accounts (1.5) is the least damaged theme because value for money is the one thing customers praise, with one shopper paying roughly half a rival quote. Credit card applications, quotes and refunds still drag badly.
Replied to 100% of negative reviews
Reply time on negative reviews: 68h 54m
TrustIndex
3.2
Ranking
#6
in Construction & Hardware
Reply Time
265h 50m
NPS Score
-53
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 68h 54m
Nov '25 - Oct '26
Frequently Asked Questions About Cashbuild
What do customers say about Cashbuild?
Based on recent customer reviews, Cashbuild is valued almost entirely for price, while the in-store and fulfilment experience draws heavy criticism. Customers consistently report absent or dismissive floor staff, wrong or missing items on orders, and refunds that require repeated chasing. A recurring theme is that individual branches and named employees deliver genuinely warm service, but the experience is deeply inconsistent from store to store.
Is Cashbuild trustworthy?
Cashbuild has a TrustIndex of 3.2 out of 10 on Hellopeter, based on 48 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 68 hours 54 min. Hellopeter has tracked Cashbuild across 663 total reviews. How is the TrustIndex calculated? →
Recent reviews (48)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2021
Extremely disappointing response from Cashbuild Acornhoek staff during an assault**
I am extremely disappointed and disturbed by what happened outside Cashbuild at Acornhoek Mall. I was physically assaulted in front of the Cashbuild premises by a man known to me as **Nyiko Ngobeni**, whom I understand to be the owner of Quite Vibes in Dwarsloop. During the assault, I screamed loudly for help, yet Cashbuild staff who were present did not come to my assistance. They stood and watched while I was being assaulted and did not appear to take any action to help me or intervene. During the incident, the man also took my phones and smashed them. Despite the seriousness of what was happening, I felt completely helpless and abandoned while people who were in a position to at least call for assistance simply continued with their activities. After the incident, I went into Cashbuild and asked to speak to the manager. I wanted to understand why none of the staff had assisted me, especially when I was clearly calling for help. The response from the manager was particularly upsetting. I was told that she did not intervene because the person involved was a client of Cashbuild. I was told that the only assistance they could provide was to make the CCTV footage available. I understand that staff may have policies regarding physically intervening in an altercation, and I am not necessarily expecting employees to put themselves in physical danger. However, there were other ways they could have assisted, such as calling security, contacting the police, or otherwise seeking help while the assault was taking place. What concerns me most is the apparent lack of urgency and compassion shown while I was being attacked and screaming for help. Being told afterwards that nothing was done because the person was a client made the situation even more distressing. I am asking Cashbuild to seriously review what happened, including the conduct of the staff members who witnessed the incident and the response from management. Customers should be able to expect a basic level of concern and assistance when a serious incident is occurring directly in front of the premises. I would also like Cashbuild to ensure that the relevant CCTV footage is preserved and made available to the appropriate authorities, as this footage may be important evidence of what happened.
1 reviews | Active since Aug 2021
Extremely disappointing response from Cashbuild Acornhoek staff during an assault**
I am extremely disappointed and disturbed by what happened outside Cashbuild at Acornhoek Mall. I was physically assaulted in front of the Cashbuild premises by a man known to me as **Nyiko Ngobeni**, whom I understand to be the owner of Quite Vibes in Dwarsloop. During the assault, I screamed loudly for help, yet Cashbuild staff who were present did not come to my assistance. They stood and watched while I was being assaulted and did not appear to take any action to help me or intervene. During the incident, the man also took my phones and smashed them. Despite the seriousness of what was happening, I felt completely helpless and abandoned while people who were in a position to at least call for assistance simply continued with their activities. After the incident, I went into Cashbuild and asked to speak to the manager. I wanted to understand why none of the staff had assisted me, especially when I was clearly calling for help. The response from the manager was particularly upsetting. I was told that she did not intervene because the person involved was a client of Cashbuild. I was told that the only assistance they could provide was to make the CCTV footage available. I understand that staff may have policies regarding physically intervening in an altercation, and I am not necessarily expecting employees to put themselves in physical danger. However, there were other ways they could have assisted, such as calling security, contacting the police, or otherwise seeking help while the assault was taking place. What concerns me most is the apparent lack of urgency and compassion shown while I was being attacked and screaming for help. Being told afterwards that nothing was done because the person was a client made the situation even more distressing. I am asking Cashbuild to seriously review what happened, including the conduct of the staff members who witnessed the incident and the response from management. Customers should be able to expect a basic level of concern and assistance when a serious incident is occurring directly in front of the premises. I would also like Cashbuild to ensure that the relevant CCTV footage is preserved and made available to the appropriate authorities, as this footage may be important evidence of what happened.
1 reviews | Active since Dec 2021
Damaged and not packaged geyser
On the 25 September I went to your Randfontein branch to buy a geyser and today I found the geyser being delivered without my knowledge, when I got home I inspected it and it is not packaged at all I it has lumps all over its body the side part fell while inspecting and we where given some other parts by hand not even in a plastic I spend so much to buy that item and I'm not happy with the delivery and the damaged item itself, i want you to please one collect and give me my money back so that I can go where il buy items worth my money. I wish I could upload the photos.
1 reviews | Active since Dec 2021
Damaged and not packaged geyser
On the 25 September I went to your Randfontein branch to buy a geyser and today I found the geyser being delivered without my knowledge, when I got home I inspected it and it is not packaged at all I it has lumps all over its body the side part fell while inspecting and we where given some other parts by hand not even in a plastic I spend so much to buy that item and I'm not happy with the delivery and the damaged item itself, i want you to please one collect and give me my money back so that I can go where il buy items worth my money. I wish I could upload the photos.
1 reviews | Active since May 2016
Refund
Dear Cashbuild Management, I would like to formally raise a complaint regarding the handling of my refund at the Cashbuild Mdantsane branch. I recently purchased building material from your store, only to realise afterwards that the material supp****/purchased was not the correct material I required. I therefore approached the store to return the material and requested a refund so that I could purchase the correct material. However, I was informed that I must write a letter requesting the refund and then wait approximately three days for the money to reflect. I do not believe this is fair or reasonable, particularly because the funds are currently being held by Cashbuild and I need the money to purchase the correct material. The delay is causing me unnecessary inconvenience and is also preventing me from completing my work as planned. I understand that there may be internal procedures that need to be followed, but I believe the matter should be resolved as quickly as possible, especially where the customer has returned the incorrect material and is simply requesting their money back. I kindly request that Cashbuild urgently review my refund and process it without unnecessary delay. Please also provide me with a clear explanation as to why the refund requires three days to reflect and whether anything can be done to expedite the process. I would appreciate a prompt response and resolution to this matter.
1 reviews | Active since May 2016
Refund
Dear Cashbuild Management, I would like to formally raise a complaint regarding the handling of my refund at the Cashbuild Mdantsane branch. I recently purchased building material from your store, only to realise afterwards that the material supp****/purchased was not the correct material I required. I therefore approached the store to return the material and requested a refund so that I could purchase the correct material. However, I was informed that I must write a letter requesting the refund and then wait approximately three days for the money to reflect. I do not believe this is fair or reasonable, particularly because the funds are currently being held by Cashbuild and I need the money to purchase the correct material. The delay is causing me unnecessary inconvenience and is also preventing me from completing my work as planned. I understand that there may be internal procedures that need to be followed, but I believe the matter should be resolved as quickly as possible, especially where the customer has returned the incorrect material and is simply requesting their money back. I kindly request that Cashbuild urgently review my refund and process it without unnecessary delay. Please also provide me with a clear explanation as to why the refund requires three days to reflect and whether anything can be done to expedite the process. I would appreciate a prompt response and resolution to this matter.
1 reviews | Active since Aug 2026
Urgent attention
I'm not happy the way they treat staff and the time they must go home specifically the 7 to 4 shift never leave at 4 they always find a way for keeping them late and they don't pay overtime and it's always the problem so why making the 7 to 4 shift if they leave just before 6 and only getting payed for 8 hours
1 reviews | Active since Aug 2026
Urgent attention
I'm not happy the way they treat staff and the time they must go home specifically the 7 to 4 shift never leave at 4 they always find a way for keeping them late and they don't pay overtime and it's always the problem so why making the 7 to 4 shift if they leave just before 6 and only getting payed for 8 hours
1 reviews | Active since Dec 2020
EXCELLENT SERVICE - CASHBUILD LOUIS TRICHARDT
Cashbuild - Kruger Street, Louis Trichardt, Limpopo Excellent Service from entering the Business Complex. Floor personal very knowledgeable and efficient service on the products. Cashiers, very friendly and efficient. It certainly was a pleasure shopping there.
1 reviews | Active since Dec 2020
EXCELLENT SERVICE - CASHBUILD LOUIS TRICHARDT
Cashbuild - Kruger Street, Louis Trichardt, Limpopo Excellent Service from entering the Business Complex. Floor personal very knowledgeable and efficient service on the products. Cashiers, very friendly and efficient. It certainly was a pleasure shopping there.
1 reviews | Active since Jul 2019
Negligence and unable to pay attention to detail
We made orders of 2 door frames left and right, they provided both right door frames. After the builder has installed during the process we noticed that there's a mistake. Please refer from attached pic.
1 reviews | Active since Jul 2019
Negligence and unable to pay attention to detail
We made orders of 2 door frames left and right, they provided both right door frames. After the builder has installed during the process we noticed that there's a mistake. Please refer from attached pic.
1 reviews | Active since Apr 2025
Cashbuild Moloto bad service, no customer care and rude staff
Used to prefer buying building supplies at Cashbuild because of their competitive pricing. However, Cashbuild Moloto seems to have recently changed staff and the new staff has terrible attitude. They have no enthusiasm or interest in assisting a customer. Went there to enquire about a delayed delievery, and they started talking amongst each other about how slow we are as people who live in Moloto. I would love to name and shame but for the purposes of this review, I am just going to say Cashbuild Moloto has become distasteful. Especially the rude ladies at the tills who have no customer care. Cashbuild Moloto you can do better.
1 reviews | Active since Apr 2025
Cashbuild Moloto bad service, no customer care and rude staff
Used to prefer buying building supplies at Cashbuild because of their competitive pricing. However, Cashbuild Moloto seems to have recently changed staff and the new staff has terrible attitude. They have no enthusiasm or interest in assisting a customer. Went there to enquire about a delayed delievery, and they started talking amongst each other about how slow we are as people who live in Moloto. I would love to name and shame but for the purposes of this review, I am just going to say Cashbuild Moloto has become distasteful. Especially the rude ladies at the tills who have no customer care. Cashbuild Moloto you can do better.
1 reviews | Active since Dec 2024
Bad Service and Immediate loss of Customer
Dear Cashbuild Management,I am writing to formally log a serious customer service complaint regarding an incident at your Vryheid branch on 28 July 2026 at approximately 2:30 PM.While trying to make a product inquiry, I was assisted by an employee named Khaya Mdlalose. Instead of assisting me, Mr. Mdlalose confidently stated that "it is not his job to know" his product stock or specifications. He explicitly told me that his only job is to hand over exactly what the customer asks for, and that I must know the exact details myself without expecting any assistance from him.His dismissive attitude and complete refusal to offer basic customer support made me leave the store immediately.As store owners and managers, please consider the direct negative impact this behavior has on your business:Immediate Revenue Loss: This hostile interaction completely halted my purchase. I walked out without buying anything and will now spend my money at a competitor.Destruction of Brand Loyalty: Cashbuild’s reputation relies heavily on being a helpful partner for builders and DIY customers. Staff members who refuse to guide patrons directly undermine your brand.Wasted Marketing and Operational Costs: Your company spends significant resources to bring footprints into the store, only for unhelpful staff to actively drive those customers away.I expect a higher level of professionalism from Cashbuild staff. I strongly urge local management to address Mr. Mdlalose's conduct and reinforce basic customer care standards at the Vryheid branch.
1 reviews | Active since Dec 2024
Bad Service and Immediate loss of Customer
Dear Cashbuild Management,I am writing to formally log a serious customer service complaint regarding an incident at your Vryheid branch on 28 July 2026 at approximately 2:30 PM.While trying to make a product inquiry, I was assisted by an employee named Khaya Mdlalose. Instead of assisting me, Mr. Mdlalose confidently stated that "it is not his job to know" his product stock or specifications. He explicitly told me that his only job is to hand over exactly what the customer asks for, and that I must know the exact details myself without expecting any assistance from him.His dismissive attitude and complete refusal to offer basic customer support made me leave the store immediately.As store owners and managers, please consider the direct negative impact this behavior has on your business:Immediate Revenue Loss: This hostile interaction completely halted my purchase. I walked out without buying anything and will now spend my money at a competitor.Destruction of Brand Loyalty: Cashbuild’s reputation relies heavily on being a helpful partner for builders and DIY customers. Staff members who refuse to guide patrons directly undermine your brand.Wasted Marketing and Operational Costs: Your company spends significant resources to bring footprints into the store, only for unhelpful staff to actively drive those customers away.I expect a higher level of professionalism from Cashbuild staff. I strongly urge local management to address Mr. Mdlalose's conduct and reinforce basic customer care standards at the Vryheid branch.