CTM

Based on recent customer reviews, CTM earns overwhelming praise for its in store teams, particularly at the East London branch where consultants are thanked by name in review after review. Staff and In-Store Service (4.7) is the clear strength. A recurring theme, however, is that the online and fulfilment side undermines the brand, with Delivery, Orders & Returns (1.6) drawing sustained frustration over undelivered orders and outstanding refunds.

CTM's biggest strength, according to Hellopeter's AI analysis, is Staff & In-Store Service. Customers consistently name individual consultants such as Sihle, Lilo, Debbie, Likhona, Zozo, Speech and Masithembe, describing patient guidance, acknowledgement at the door and fast, careful loading by the warehouse team. Staff & In-Store Service (4.7) is the standout theme.