Based on recent customer reviews, Centurion Systems is described overwhelmingly positively by installers, technicians and trade customers. A recurring theme is named technical reps and trainers who answer fast, attend site and run free accreditation training. Staff & In-Store Service (4.7) and Installation & Project Support (4.6) lead, while Product Quality & Range (4.4) is praised for the Smart gate motor range with isolated warranty and gearbox complaints.
Top Strengths:
- •Staff & In-Store Service: Customers consistently name individuals such as Carmen Johannie, Hendre, Nick Andrews, Naveshlin, Herman Schutte and Greg for fast, knowledgeable help, after hours availability, weekly check in calls and free training that installers say is genuinely career changing.
Replied to 100% of negative reviews
Reply time on negative reviews: 23h 15m
TrustIndex
8.8
Ranking
#1
in Construction & Hardware
Reply Time
26h 37m
NPS Score
89
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 23h 15m
Nov '25 - Oct '26
Frequently Asked Questions About Centurion Systems
What do customers say about Centurion Systems?
Based on recent customer reviews, Centurion Systems is described overwhelmingly positively by installers, technicians and trade customers. A recurring theme is named technical reps and trainers who answer fast, attend site and run free accreditation training. Staff & In-Store Service (4.7) and Installation & Project Support (4.6) lead, while Product Quality & Range (4.4) is praised for the Smart gate motor range with isolated warranty and gearbox complaints.
What is Centurion Systems's biggest strength?
Centurion Systems's biggest strength, according to Hellopeter's AI analysis, is Staff & In-Store Service. Customers consistently name individuals such as Carmen Johannie, Hendre, Nick Andrews, Naveshlin, Herman Schutte and Greg for fast, knowledgeable help, after hours availability, weekly check in calls and free training that installers say is genuinely career changing.
What are the most common complaints about Centurion Systems?
The most common complaint about Centurion Systems, based on Hellopeter's AI analysis of recent customer reviews, is Product Quality & Range. While the Smart range and long term reliability draw strong praise, dissatisfied customers describe gearbox failures on returned motors, unobtainable gearbox specifications, and a battery warranty report that blamed the customer charger without inspecting the motor.
How does Centurion Systems compare to other Construction & Hardware companies?
Centurion Systems scores 4.6 out of 5 on Hellopeter's AI analysis of service quality in Construction & Hardware, compared to the Construction & Hardware industry average of 2.7. Their strongest theme is In-Store Service (4.7); their weakest is Product Quality (4.4). The top AI-rated Construction & Hardware business on Hellopeter is Centurion Systems (4.6). How is the AI Score calculated? →
Is Centurion Systems trustworthy?
Centurion Systems has a TrustIndex of 8.8 out of 10 on Hellopeter, based on 75 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 23 hours 15 min. Hellopeter has tracked Centurion Systems across 157 total reviews. How is the TrustIndex calculated? →
Recent reviews (75)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2026
Support
Hannes van Heerden helped me so professionally to register as an accredited installer. Thanks for your help
1 reviews | Active since Aug 2026
Support
Hannes van Heerden helped me so professionally to register as an accredited installer. Thanks for your help
1 reviews | Active since Oct 2023
I had a very difficu...
I had a very difficult customer, and the Centurion technicians sorted the problem quickly.
1 reviews | Active since Oct 2023
I had a very difficu...
I had a very difficult customer, and the Centurion technicians sorted the problem quickly.
1 reviews | Active since Feb 2026
Quality products Excellent service
Quality products Excellent service. Technical team Durban outstanding Excellent service From technical to sales The guys are always willing to help us from centurion Thank you Centurion systems for going The extra mile and brining technology to us faster than before Thank you for your hard work and keep it up.
1 reviews | Active since Feb 2026
Quality products Excellent service
Quality products Excellent service. Technical team Durban outstanding Excellent service From technical to sales The guys are always willing to help us from centurion Thank you Centurion systems for going The extra mile and brining technology to us faster than before Thank you for your hard work and keep it up.
1 reviews | Active since Jul 2026
I have been using Centurion products for the past 20 years and I have always had excellent service from the Durban branch
I have been using Centurion products for the past 20 years and I have always had excellent service from the Durban branch. A special Thanks to Nick in technical support for all the help.
1 reviews | Active since Jul 2026
I have been using Centurion products for the past 20 years and I have always had excellent service from the Durban branch
I have been using Centurion products for the past 20 years and I have always had excellent service from the Durban branch. A special Thanks to Nick in technical support for all the help.
1 reviews | Active since Jun 2026
I highly recommend Centurion System , they always have excellent customer service, their products are great to work with and also very installer friendly
I highly recommend Centurion System , they always have excellent customer service, their products are great to work with and also very installer friendly. Repairs are done swiftly at their office in Cape Town and the team there is always ready to help and very responsive. I rate Centurion Systems 5 starts and will always support their market leading gate motors.
1 reviews | Active since Jun 2026
I highly recommend Centurion System , they always have excellent customer service, their products are great to work with and also very installer friendly
I highly recommend Centurion System , they always have excellent customer service, their products are great to work with and also very installer friendly. Repairs are done swiftly at their office in Cape Town and the team there is always ready to help and very responsive. I rate Centurion Systems 5 starts and will always support their market leading gate motors.