TrustIndex
2.4
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Carnival City
Is Carnival City trustworthy?
Carnival City has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Carnival City across 151 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2023
Incorrect prescription
The wrong diagnostic by the optometrist which I think had a little impact on my eye site at the moment. I made several calls to complain about the specs but I was told that I don't know how to use the that I must come to the branch so that they can show me how to use them. I still told the that the specs are not working for me because I couldn't work with them on the computer and also cell phone. I finally went to the branch but I was sent back without help because the lady who was in that day told me that there is no one to assist I need to make an appointment before I come so I asked her if we can make the appointment now and she told me I need to phone into make an appointment . I am now sitting with the specs that I spend a lot of money on my I cant use them. I finally got an appointment and was checked only to find out that the lens is wrong for my eyes and so are the frames but I had to pay because it was over a year already and the optometrist didn't work there anymore because he was a disaster so I think there were a lot of complains about him. I can never refer anybody to Spec saver at Carnival Mall because of the experience i had.
1 reviews | Active since Jul 2023
Incorrect prescription
The wrong diagnostic by the optometrist which I think had a little impact on my eye site at the moment. I made several calls to complain about the specs but I was told that I don't know how to use the that I must come to the branch so that they can show me how to use them. I still told the that the specs are not working for me because I couldn't work with them on the computer and also cell phone. I finally went to the branch but I was sent back without help because the lady who was in that day told me that there is no one to assist I need to make an appointment before I come so I asked her if we can make the appointment now and she told me I need to phone into make an appointment . I am now sitting with the specs that I spend a lot of money on my I cant use them. I finally got an appointment and was checked only to find out that the lens is wrong for my eyes and so are the frames but I had to pay because it was over a year already and the optometrist didn't work there anymore because he was a disaster so I think there were a lot of complains about him. I can never refer anybody to Spec saver at Carnival Mall because of the experience i had.
1 reviews | Active since Jun 2020
Axole Khwinana serve...
Axole Khwinana served us well she was patient with a big table of 10
1 reviews | Active since Jun 2020
Axole Khwinana serve...
Axole Khwinana served us well she was patient with a big table of 10
1 reviews | Active since Jun 2026
Appalling customer service at the go-kart track
I am highly disappointed with the service I received at the Carnival City go-karting track this past Thursday. The track attendant on duty was incredibly rude and completely lacked basic customer etiquette. Unfortunately, I wasn't able to get his or her specific name, but the unprofessional attitude displayed by this individual completely ruined what should have been a fun experience. When paying for an activity, you expect at least a decent level of respect and helpfulness, which was non-existent in this case. Management needs to look into the behavior of the staff working the Thursday shift, as this kind of attitude reflects terribly on the venue. I won't be rushing back.
1 reviews | Active since Jun 2026
Appalling customer service at the go-kart track
I am highly disappointed with the service I received at the Carnival City go-karting track this past Thursday. The track attendant on duty was incredibly rude and completely lacked basic customer etiquette. Unfortunately, I wasn't able to get his or her specific name, but the unprofessional attitude displayed by this individual completely ruined what should have been a fun experience. When paying for an activity, you expect at least a decent level of respect and helpfulness, which was non-existent in this case. Management needs to look into the behavior of the staff working the Thursday shift, as this kind of attitude reflects terribly on the venue. I won't be rushing back.
1 reviews | Active since Dec 2023
DONT VISIT CARNIVAL CASINO
Terrible experience after terrible experience. R10K @R50 a spin and not a single free spin. I will NEVER bring my money here again. Its not even about losing, its more that I didn't even enjoy myself.
1 reviews | Active since Dec 2023
DONT VISIT CARNIVAL CASINO
Terrible experience after terrible experience. R10K @R50 a spin and not a single free spin. I will NEVER bring my money here again. Its not even about losing, its more that I didn't even enjoy myself.
1 reviews | Active since Aug 2019
Carnival Bar WORST Service Experience
Carnival Bar - Worst customer service. Sucks! Do not come here!!! We were serviced so slow that we were late for Lloyiso’s concert. They do not have name tags however there were two ladies behind the till
1 reviews | Active since Aug 2019
Carnival Bar WORST Service Experience
Carnival Bar - Worst customer service. Sucks! Do not come here!!! We were serviced so slow that we were late for Lloyiso’s concert. They do not have name tags however there were two ladies behind the till
1 reviews | Active since Jun 2025
Extremely bad service. I will never buy anything from Rochester. Their service hurt its over a month now without assistance
I bought a bed in April 2025 . Within 6 months of purchase the bed start sagging. O let the store know about the issue they requested pictures and videos so that they can communicate with their supplier, in order for them to attend my case i have to call do follow-up or visit the store . The store manager told me that I will never get refund I have to take a bed of equivalent amount not less . If I take the bed that cost less I will forfeit the balance. We agreed that I will take another bed of equivalent amount and they say they will call me for feedback and they ensure that the bed will be delivered by Saturday. 5 days later not getting any communicate from them I decided to call them they say they never told me about Saturday delivery. Im sleeping on a defected bed every day while they seem not taking my complaint seriously. Now I nolonger want they exchange i want refund I can't put myself in a position of bad service, bad treatment and poor customer service
1 reviews | Active since Jun 2025
Extremely bad service. I will never buy anything from Rochester. Their service hurt its over a month now without assistance
I bought a bed in April 2025 . Within 6 months of purchase the bed start sagging. O let the store know about the issue they requested pictures and videos so that they can communicate with their supplier, in order for them to attend my case i have to call do follow-up or visit the store . The store manager told me that I will never get refund I have to take a bed of equivalent amount not less . If I take the bed that cost less I will forfeit the balance. We agreed that I will take another bed of equivalent amount and they say they will call me for feedback and they ensure that the bed will be delivered by Saturday. 5 days later not getting any communicate from them I decided to call them they say they never told me about Saturday delivery. Im sleeping on a defected bed every day while they seem not taking my complaint seriously. Now I nolonger want they exchange i want refund I can't put myself in a position of bad service, bad treatment and poor customer service
1 reviews | Active since Apr 2021
Mbali at the MVG reception, not professional!
Why does there always have to be that 1 person that treats one like they don't exist? 😢 We also matter!!! After not visiting Carnival City for a very long time, we took our employees there for a year end fun and lunch... We decided to treat them each to a gamble at the casino, cause some of them has never seen the inside of a casino... Because I haven't been there for a long long time, my card has expired and had to get a new card... After being directed to the MVG reception, I had to get a nr and wait, which was not a problem... The one client left the counter (at the far right) and I thought I would be next, but alas... The attendant only peep over in my direction and left me there to sit and wait and every now and then she would peep in my direction again, not helping me!!! When another client left (on the far left) I was called... I was helped with professional and friendly service by the beautiful attendant... Didn't see her name cause her name was covered by her clothing... When another client entered, he was called immediately by the attendant on the far right... I asked the attendant why the other attendant didn't help me but she didn't know... The name of the attendant on the far right is Mbali... Now this is what boggles my mind!!! Why didn't Mbali helped me when it was my turn??? Was it the way I dressed, or the employee I had with me, the color of my skin, the way I styled my hair, the length of my skirt or maybe I wasn't tall or short enough... All I know is that I felt that she didn't wanted to help me, can't think why though... ALL clients should be handled EQUALLY, irrespective... If the attendant have preferences, she should have a sign at her table stating that... I honestly felt humiliated and if ever I have to go into the MVG reception again, I DO NOT want to be served by her because in my opinion, she was NOT professional at all... In my opinion, she needs more training on how to be professional... Even if she has personal problems (like all of us have) that should be left aside when she deals with the public...
1 reviews | Active since Apr 2021
Mbali at the MVG reception, not professional!
Why does there always have to be that 1 person that treats one like they don't exist? 😢 We also matter!!! After not visiting Carnival City for a very long time, we took our employees there for a year end fun and lunch... We decided to treat them each to a gamble at the casino, cause some of them has never seen the inside of a casino... Because I haven't been there for a long long time, my card has expired and had to get a new card... After being directed to the MVG reception, I had to get a nr and wait, which was not a problem... The one client left the counter (at the far right) and I thought I would be next, but alas... The attendant only peep over in my direction and left me there to sit and wait and every now and then she would peep in my direction again, not helping me!!! When another client left (on the far left) I was called... I was helped with professional and friendly service by the beautiful attendant... Didn't see her name cause her name was covered by her clothing... When another client entered, he was called immediately by the attendant on the far right... I asked the attendant why the other attendant didn't help me but she didn't know... The name of the attendant on the far right is Mbali... Now this is what boggles my mind!!! Why didn't Mbali helped me when it was my turn??? Was it the way I dressed, or the employee I had with me, the color of my skin, the way I styled my hair, the length of my skirt or maybe I wasn't tall or short enough... All I know is that I felt that she didn't wanted to help me, can't think why though... ALL clients should be handled EQUALLY, irrespective... If the attendant have preferences, she should have a sign at her table stating that... I honestly felt humiliated and if ever I have to go into the MVG reception again, I DO NOT want to be served by her because in my opinion, she was NOT professional at all... In my opinion, she needs more training on how to be professional... Even if she has personal problems (like all of us have) that should be left aside when she deals with the public...