Extremely bad service. I will never buy anything from Rochester. Their service hurt its over a month now without assistance

I bought a bed in April 2025 . Within 6 months of purchase the bed start sagging. O let the store know about the issue they requested pictures and videos so that they can communicate with their supplier, in order for them to attend my case i have to call do follow-up or visit the store . The store manager told me that I will never get refund I have to take a bed of equivalent amount not less . If I take the bed that cost less I will forfeit the balance. We agreed that I will take another bed of equivalent amount and they say they will call me for feedback and they ensure that the bed will be delivered by Saturday. 5 days later not getting any communicate from them I decided to call them they say they never told me about Saturday delivery. Im sleeping on a defected bed every day while they seem not taking my complaint seriously. Now I nolonger want they exchange i want refund I can't put myself in a position of bad service, bad treatment and poor customer service