Based on recent customer reviews, Careful Movers SA earns strong praise for punctual collections, clear updates before pickup and delivery, and crews who wrap furniture carefully on long-distance routes such as Johannesburg to East London and East London to Upington. Named staff including Sbusiso, Lucky and Trudy are singled out warmly. A minority of customers describe serious failures, including a paid booking where no truck arrived, refunds never issued, missing watches, declined damage claims and quotes revised on moving day. Complaint handling and accountability emerge as the clearest weak points.
TrustIndex
5
Â
NPS Score
-12
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Careful Movers SA
What do customers say about Careful Movers SA?
Based on recent customer reviews, Careful Movers SA earns strong praise for punctual collections, clear updates before pickup and delivery, and crews who wrap furniture carefully on long-distance routes such as Johannesburg to East London and East London to Upington. Named staff including Sbusiso, Lucky and Trudy are singled out warmly. A minority of customers describe serious failures, including a paid booking where no truck arrived, refunds never issued, missing watches, declined damage claims and quotes revised on moving day. Complaint handling and accountability emerge as the clearest weak points.
Is Careful Movers SA trustworthy?
Careful Movers SA has a TrustIndex of 5 out of 10 on Hellopeter, based on 33 reviews in the last 12 months. Hellopeter has tracked Careful Movers SA across 78 total reviews. How is the TrustIndex calculated? →
Recent reviews (33)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2022
Great service they did a very good job no stress whatsoever I will recommend them any day and wil...
Great service they did a very good job no stress whatsoever I will recommend them any day and will definitely use them again. I hope not soon cause to move house is horrible 🤣but I commend Carefull movers
1 reviews | Active since Mar 2022
Great service they did a very good job no stress whatsoever I will recommend them any day and wil...
Great service they did a very good job no stress whatsoever I will recommend them any day and will definitely use them again. I hope not soon cause to move house is horrible 🤣but I commend Carefull movers
1 reviews | Active since Dec 2010
Bad experience
Bad experience. I made contact with a view to engaging their removal service. We corresponded back and forth discussing details. Then communication stopped from their side. I phoned repeatedly, no response. I sent emails no response. I phoned from another phone and they answered. I asked why they rep****. They said they woukd get back to me but never did. I think they blocked me. Why? Who knows. Very unprofessional. If they didn't want my business, just say so, one would think. Very strange.
1 reviews | Active since Dec 2010
Bad experience
Bad experience. I made contact with a view to engaging their removal service. We corresponded back and forth discussing details. Then communication stopped from their side. I phoned repeatedly, no response. I sent emails no response. I phoned from another phone and they answered. I asked why they rep****. They said they woukd get back to me but never did. I think they blocked me. Why? Who knows. Very unprofessional. If they didn't want my business, just say so, one would think. Very strange.
1 reviews | Active since Mar 2017
Terrible.
We booked Careful Movers for our move on 29 June. The truck was scheduled to arrive between 08:30 and 09:00. When I phoned to check on the truck, we were informed that it would only arrive at around 11:00. This was not possible for us, as the new owners were moving into our old property on 30 June, and we needed to collect the keys to our new home by 12:00 on the day of the move. Blessing from Careful Movers then arranged for another driver, Brian. Brian sent a message at 09:14 saying that he would be assisting us and asked for our location. I immediately sent him the address, but after that we received no further communication from him until 11:26. During this time, we repeatedly tried calling Brian without success. We also remained in contact with Blessing, who repeatedly told us he would call us back in two or five minutes with an update, but he never did. He was unable to tell us where the truck was or when it would arrive. As the truck should have arrived no later than 09:00, and by 11:26 we were still being asked to wait another 35 minutes, we had no choice but to arrange another moving company. We could not continue waiting without any reliable communication, as we had strict deadlines to meet. Following this, we requested a refund from Blessing. After discussing the matter over the phone, he instructed my husband to send our banking details so that the refund could be processed. Despite doing so, we have still not received the refund. We believe the refund is fully justified, as Careful Movers failed to provide the service we booked and paid for. The truck did not arrive within the agreed time, there was no adequate communication regarding the delay, and we were forced to make alternative arrangements at our own expense.
1 reviews | Active since Mar 2017
Terrible.
We booked Careful Movers for our move on 29 June. The truck was scheduled to arrive between 08:30 and 09:00. When I phoned to check on the truck, we were informed that it would only arrive at around 11:00. This was not possible for us, as the new owners were moving into our old property on 30 June, and we needed to collect the keys to our new home by 12:00 on the day of the move. Blessing from Careful Movers then arranged for another driver, Brian. Brian sent a message at 09:14 saying that he would be assisting us and asked for our location. I immediately sent him the address, but after that we received no further communication from him until 11:26. During this time, we repeatedly tried calling Brian without success. We also remained in contact with Blessing, who repeatedly told us he would call us back in two or five minutes with an update, but he never did. He was unable to tell us where the truck was or when it would arrive. As the truck should have arrived no later than 09:00, and by 11:26 we were still being asked to wait another 35 minutes, we had no choice but to arrange another moving company. We could not continue waiting without any reliable communication, as we had strict deadlines to meet. Following this, we requested a refund from Blessing. After discussing the matter over the phone, he instructed my husband to send our banking details so that the refund could be processed. Despite doing so, we have still not received the refund. We believe the refund is fully justified, as Careful Movers failed to provide the service we booked and paid for. The truck did not arrive within the agreed time, there was no adequate communication regarding the delay, and we were forced to make alternative arrangements at our own expense.
1 reviews | Active since Sept 2026
********** service.
I originally left a review about my experience with this moving company, but I was forced to delete it because the company refused to deliver my belongings unless I removed the reviews. My belongings were collected from Durban and I was repeatedly given different delivery dates and explanations. I was initially assured that my items would be delivered on Saturday before 12pm. That did not happen. I was then told Monday, then Tuesday, and continued receiving conflicting information about where my belongings actually were and when they would be delivered. The situation became even more concerning when, after I had already paid for the service, I was told that my belongings would not be delivered unless I corrected/deleted my reviews. I have the WhatsApp conversations confirming this. I ultimately deleted the reviews because I needed my belongings, which were already paid for, to be delivered. My belongings were eventually delivered on Saturday at approximately 9:30pm — far later than the delivery time I had originally been given. Unfortunately, there was also a small ***** missing from my study desk, leaving part of the desk support unstable. The company had previously assured me that my belongings were in order and that there was no damage, so discovering this afterwards was disappointing. The communication throughout the process was extremely frustrating, with repeated changes in information and commitments that were not kept. The manager, Blessing, was also very rude and demeaning when I raised my concerns, which made an already stressful situation even worse. I would not recommend this moving company based on my experience. If you choose to use them, I would strongly advise you to use them entirely at your own risk.
1 reviews | Active since Sept 2026
********** service.
I originally left a review about my experience with this moving company, but I was forced to delete it because the company refused to deliver my belongings unless I removed the reviews. My belongings were collected from Durban and I was repeatedly given different delivery dates and explanations. I was initially assured that my items would be delivered on Saturday before 12pm. That did not happen. I was then told Monday, then Tuesday, and continued receiving conflicting information about where my belongings actually were and when they would be delivered. The situation became even more concerning when, after I had already paid for the service, I was told that my belongings would not be delivered unless I corrected/deleted my reviews. I have the WhatsApp conversations confirming this. I ultimately deleted the reviews because I needed my belongings, which were already paid for, to be delivered. My belongings were eventually delivered on Saturday at approximately 9:30pm — far later than the delivery time I had originally been given. Unfortunately, there was also a small ***** missing from my study desk, leaving part of the desk support unstable. The company had previously assured me that my belongings were in order and that there was no damage, so discovering this afterwards was disappointing. The communication throughout the process was extremely frustrating, with repeated changes in information and commitments that were not kept. The manager, Blessing, was also very rude and demeaning when I raised my concerns, which made an already stressful situation even worse. I would not recommend this moving company based on my experience. If you choose to use them, I would strongly advise you to use them entirely at your own risk.
1 reviews | Active since Jun 2020
They were prompt, service was excellent, staff were great and tried to assist wherever they could
They were prompt, service was excellent, staff were great and tried to assist wherever they could. Would definately use them again.
1 reviews | Active since Jun 2020
They were prompt, service was excellent, staff were great and tried to assist wherever they could
They were prompt, service was excellent, staff were great and tried to assist wherever they could. Would definately use them again.
1 reviews | Active since Jun 2020
Careful movers *****sters and ****s
I looked for quotations for furniture moving from Pretoria to Edenvale,i eventually decided on the above mentioned company, i paid the deposit following a confirmation there was availability on the30/08/2026. The day prior i sent a message asking why the log in to the move was still saying awaiting confirmation. The day of the move i contacted the company on the whatsapp line provided,the person on the line said they will follow up with the person who helped me Brian. I received no feedback,i started phoning and sending messages on the lines provided,no answer, i eventually decided to see if i could get an alternative company which i did and told the company on the whatsapp line that i am using someone else due to them not arriving and not communicating or even answering,i then requested my deposit to be returned. That evening at 17h00 i get a call they are at my gate,i tell the driver i have already moved.The next day i contact their office and speak to Blessing,who says he will investigate and provide feedback. I eventually phone again as nobody comes back to me,the response i get is that the driver communicated with me at 13h00,my response was i have all my records showing no communication,can they provide theirs,as to date no response,everytime i call Blessing is busy and he will call back. This is the worst company,*****sters and i hope nobody ever uses them again.
1 reviews | Active since Jun 2020
Careful movers *****sters and ****s
I looked for quotations for furniture moving from Pretoria to Edenvale,i eventually decided on the above mentioned company, i paid the deposit following a confirmation there was availability on the30/08/2026. The day prior i sent a message asking why the log in to the move was still saying awaiting confirmation. The day of the move i contacted the company on the whatsapp line provided,the person on the line said they will follow up with the person who helped me Brian. I received no feedback,i started phoning and sending messages on the lines provided,no answer, i eventually decided to see if i could get an alternative company which i did and told the company on the whatsapp line that i am using someone else due to them not arriving and not communicating or even answering,i then requested my deposit to be returned. That evening at 17h00 i get a call they are at my gate,i tell the driver i have already moved.The next day i contact their office and speak to Blessing,who says he will investigate and provide feedback. I eventually phone again as nobody comes back to me,the response i get is that the driver communicated with me at 13h00,my response was i have all my records showing no communication,can they provide theirs,as to date no response,everytime i call Blessing is busy and he will call back. This is the worst company,*****sters and i hope nobody ever uses them again.