Cape Town Shuttle Services
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
Cape Town Shuttle Services
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Oct '25 - Sep '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMC
Mike C
1 reviews | Active since Nov 2024
3 Apr 2026, 15:06
This is an ************* company.
This company is not to be trusted. We had booked two buses for five days. We paid a 50% deposit. We had to cancel well within the allowable cancellation period. But, despite having the refund acknowledged, we have still not received our deposit back. And the Md refuses to engage.
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Mike C
1 reviews | Active since Nov 2024
3 Apr 2026, 15:06
This is an ************* company.
This company is not to be trusted. We had booked two buses for five days. We paid a 50% deposit. We had to cancel well within the allowable cancellation period. But, despite having the refund acknowledged, we have still not received our deposit back. And the Md refuses to engage.
0
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Liza P
1 reviews | Active since Jan 2026
6 Jan 2026, 16:41
Left Stranded without Shuttle and Worst Communication
We were left with no shuttle had to book a Uber almost missed our train to Elgin Market. We booked for a Sunday 21 Dec to be collected early. The office confirmed via email weeks before they will collect us early as we had to be at Train station 8H00. Saturday I watsapped and email to find out who the driver is and no answers next morning I called there emergency number, whatapped and emailed no one answered, since that I have emailed several times about the refund still no answer. Not even a apology.
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Liza P
1 reviews | Active since Jan 2026
6 Jan 2026, 16:41
Left Stranded without Shuttle and Worst Communication
We were left with no shuttle had to book a Uber almost missed our train to Elgin Market. We booked for a Sunday 21 Dec to be collected early. The office confirmed via email weeks before they will collect us early as we had to be at Train station 8H00. Saturday I watsapped and email to find out who the driver is and no answers next morning I called there emergency number, whatapped and emailed no one answered, since that I have emailed several times about the refund still no answer. Not even a apology.
0
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Lyndsay C
1 reviews | Active since May 2013
10 Nov 2025, 12:21
No shows but take your money
We booked two shuttles with Cape Town Shuttle Services for our wedding on 31 October 2025 — one from Durbanville to Damarakloof (pickup at 13:40) and one from West Beach to Damarakloof (pickup at 14:00), including return trips for our guests. Neither shuttle arrived. Guest arrival at the venue was planned for 14:30, but by then, no one had been collected. I made multiple calls to the company throughout the afternoon trying to find out where the shuttles were. On my second-last call at 14:45, I was told the West Beach shuttle was “six minutes away.” It never arrived. Later that evening, at around 21:00, a driver messaged asking which location to collect from — far too late and clearly unaware of where he was supposed to go. Our guests were left stranded and had to drive themselves through at the last minute, causing major delays on our wedding day. We lost an hour of professional photography, and the delay disrupted our hair and makeup artist, cello player, DJ, and bar staff. I sent a formal complaint on 2 November 2025 and a follow-up on 9 November 2025, yet there has been no refund and no response. This was supposed to be a once-in-a-lifetime day, and the company’s complete lack of reliability and accountability caused avoidable stress and disruption. I would not recommend their services to anyone.
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Lyndsay C
1 reviews | Active since May 2013
10 Nov 2025, 12:21
No shows but take your money
We booked two shuttles with Cape Town Shuttle Services for our wedding on 31 October 2025 — one from Durbanville to Damarakloof (pickup at 13:40) and one from West Beach to Damarakloof (pickup at 14:00), including return trips for our guests. Neither shuttle arrived. Guest arrival at the venue was planned for 14:30, but by then, no one had been collected. I made multiple calls to the company throughout the afternoon trying to find out where the shuttles were. On my second-last call at 14:45, I was told the West Beach shuttle was “six minutes away.” It never arrived. Later that evening, at around 21:00, a driver messaged asking which location to collect from — far too late and clearly unaware of where he was supposed to go. Our guests were left stranded and had to drive themselves through at the last minute, causing major delays on our wedding day. We lost an hour of professional photography, and the delay disrupted our hair and makeup artist, cello player, DJ, and bar staff. I sent a formal complaint on 2 November 2025 and a follow-up on 9 November 2025, yet there has been no refund and no response. This was supposed to be a once-in-a-lifetime day, and the company’s complete lack of reliability and accountability caused avoidable stress and disruption. I would not recommend their services to anyone.
0
Replies (0)JK
Jeandri K
1 reviews | Active since Aug 2019
21 Oct 2025, 18:45
Avoid this company at all costs.
We booked and paid for a 22-seater bus, but they sent a smaller vehicle, leaving our international clients delayed and frustrated. No one in the office answered calls or messages, and we have still not received a single apology or response. To make matters worse, even though the company confirmed the driver’s meals were included in the rate, our clients still kindly offered to buy him food. When he refused seafood, they went out of their way to get him something else, and he later posted a vulgar WhatsApp status with a photo of one of our clients, using highly offensive language and another one saying he’d rather give the food to his dog. We emailed the company requesting an urgent response, but they’ve completely ignored us. No apology, no accountability. Unreliable, unprofessional, and utterly disrespectful. Stay far away.
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Jeandri K
1 reviews | Active since Aug 2019
21 Oct 2025, 18:45
Avoid this company at all costs.
We booked and paid for a 22-seater bus, but they sent a smaller vehicle, leaving our international clients delayed and frustrated. No one in the office answered calls or messages, and we have still not received a single apology or response. To make matters worse, even though the company confirmed the driver’s meals were included in the rate, our clients still kindly offered to buy him food. When he refused seafood, they went out of their way to get him something else, and he later posted a vulgar WhatsApp status with a photo of one of our clients, using highly offensive language and another one saying he’d rather give the food to his dog. We emailed the company requesting an urgent response, but they’ve completely ignored us. No apology, no accountability. Unreliable, unprofessional, and utterly disrespectful. Stay far away.
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