No shows but take your money

We booked two shuttles with Cape Town Shuttle Services for our wedding on 31 October 2025 — one from Durbanville to Damarakloof (pickup at 13:40) and one from West Beach to Damarakloof (pickup at 14:00), including return trips for our guests. Neither shuttle arrived.

Guest arrival at the venue was planned for 14:30, but by then, no one had been collected. I made multiple calls to the company throughout the afternoon trying to find out where the shuttles were. On my second-last call at 14:45, I was told the West Beach shuttle was “six minutes away.” It never arrived. Later that evening, at around 21:00, a driver messaged asking which location to collect from — far too late and clearly unaware of where he was supposed to go.

Our guests were left stranded and had to drive themselves through at the last minute, causing major delays on our wedding day. We lost an hour of professional photography, and the delay disrupted our hair and makeup artist, cello player, DJ, and bar staff.

I sent a formal complaint on 2 November 2025 and a follow-up on 9 November 2025, yet there has been no refund and no response.

This was supposed to be a once-in-a-lifetime day, and the company’s complete lack of reliability and accountability caused avoidable stress and disruption. I would not recommend their services to anyone.