Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Canvas and More earns genuine praise for canvas, photo book and print quality, with several buyers delighted that even cellphone photos printed beautifully and arrived quickly. However, most feedback describes order errors such as cropped or incorrect images, missed birthday, Father's Day and Christmas deadlines, unanswered emails, WhatsApps and phone calls, reprints repeating the same faults, and refunds that stall or are only processed on Fridays. Several customers also felt blamed for ordering system issues and were asked to pay courier fees for corrections.
TrustIndex
3.2
NPS Score
-19
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Canvas and More
What do customers say about Canvas and More?
Based on recent customer reviews, Canvas and More earns genuine praise for canvas, photo book and print quality, with several buyers delighted that even cellphone photos printed beautifully and arrived quickly. However, most feedback describes order errors such as cropped or incorrect images, missed birthday, Father's Day and Christmas deadlines, unanswered emails, WhatsApps and phone calls, reprints repeating the same faults, and refunds that stall or are only processed on Fridays. Several customers also felt blamed for ordering system issues and were asked to pay courier fees for corrections.
Is Canvas and More trustworthy?
Canvas and More has a TrustIndex of 3.2 out of 10 on Hellopeter, based on 32 reviews in the last 12 months. Hellopeter has tracked Canvas and More across 2,403 total reviews. How is the TrustIndex calculated? →
Recent reviews (32)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2022
Excellent service, quick turn over time, stunning product
Canvas & More Pty Tel: ***, I was blown away at the great service I received. It was a short notice request and this company went out of their way to assist me, within the time frame actually with a day to spare and the end product was stunning. Thank you very much to the team!
1 reviews | Active since Nov 2022
Excellent service, quick turn over time, stunning product
Canvas & More Pty Tel: ***, I was blown away at the great service I received. It was a short notice request and this company went out of their way to assist me, within the time frame actually with a day to spare and the end product was stunning. Thank you very much to the team!
1 reviews | Active since Oct 2025
Exceptional Service!
I cannot recommend Canvas & More highly enough. From start to finish, the service was absolutely exceptional. The team went above and beyond to ensure that everything was delivered to an incredibly high standard, and the attention to detail was truly impressive. What stood out most was their commitment to customer satisfaction. They didn’t simply deliver what was requested, they took the extra steps to make sure everything was perfect. The quality of the finished product was exceptional, and you can clearly see the care, pride, and professionalism that goes into their work. It is rare to come across a company that combines outstanding service, exceptional quality, attention to detail, and genuine care for its customers so consistently. Thank you to the entire Canvas & More team for an amazing experience. Your service and quality are a true reflection of what customer service should be. Absolutely 5 stars — highly recommended!
1 reviews | Active since Oct 2025
Exceptional Service!
I cannot recommend Canvas & More highly enough. From start to finish, the service was absolutely exceptional. The team went above and beyond to ensure that everything was delivered to an incredibly high standard, and the attention to detail was truly impressive. What stood out most was their commitment to customer satisfaction. They didn’t simply deliver what was requested, they took the extra steps to make sure everything was perfect. The quality of the finished product was exceptional, and you can clearly see the care, pride, and professionalism that goes into their work. It is rare to come across a company that combines outstanding service, exceptional quality, attention to detail, and genuine care for its customers so consistently. Thank you to the entire Canvas & More team for an amazing experience. Your service and quality are a true reflection of what customer service should be. Absolutely 5 stars — highly recommended!
1 reviews | Active since Jul 2026
Disappointed
I am extremely disappointed with my experience with Canvas & More. I placed an order, but due to an issue with their online ordering system, I was sent a voucher to place the order again. I redid the order exactly as intended, only to receive a product with the incorrect information. When I contacted customer service, instead of acknowledging that there may have been a system error, they repeatedly insisted that the mistake was mine. Despite explaining that I had submitted the order correctly and even showing that my original order contained the correct wording, they refused to take responsibility. They did eventually agree to replace the item, but only if I paid for the courier to return the incorrect product. Although I felt this was unfair given that the issue originated from their system, I paid the courier fee because the item was a time-sensitive gift and I needed it urgently. After all of that, I have now been told that I won’t receive the replacement until later next week, despite making them aware of the urgency from the start. This delay means the gift has missed its intended purpose. Mistakes can happen, but what disappointed me most was the lack of accountability and the way the situation was handled. Rather than trying to help resolve the issue quickly, I felt blamed for something that was outside of my control and then expected to pay extra to correct it. I was genuinely excited to support this business because they offer such unique products, but unfortunately the customer service experience has left me very disappointed. I hope they improve how they handle situations where customers are affected by issues with their ordering system.
1 reviews | Active since Jul 2026
Disappointed
I am extremely disappointed with my experience with Canvas & More. I placed an order, but due to an issue with their online ordering system, I was sent a voucher to place the order again. I redid the order exactly as intended, only to receive a product with the incorrect information. When I contacted customer service, instead of acknowledging that there may have been a system error, they repeatedly insisted that the mistake was mine. Despite explaining that I had submitted the order correctly and even showing that my original order contained the correct wording, they refused to take responsibility. They did eventually agree to replace the item, but only if I paid for the courier to return the incorrect product. Although I felt this was unfair given that the issue originated from their system, I paid the courier fee because the item was a time-sensitive gift and I needed it urgently. After all of that, I have now been told that I won’t receive the replacement until later next week, despite making them aware of the urgency from the start. This delay means the gift has missed its intended purpose. Mistakes can happen, but what disappointed me most was the lack of accountability and the way the situation was handled. Rather than trying to help resolve the issue quickly, I felt blamed for something that was outside of my control and then expected to pay extra to correct it. I was genuinely excited to support this business because they offer such unique products, but unfortunately the customer service experience has left me very disappointed. I hope they improve how they handle situations where customers are affected by issues with their ordering system.
1 reviews | Active since Mar 2018
Don't trust them. Your complaint will be mishandled and you will deal with service worse that Home Affairs.
I paid priority on 01/07. Which said 0-48hours. 24 hours later still no movement on my order. Sent a query, was told it'll still take 1-4 days to deliver. I cancelled the order and requested a refund on Friday 03/07. Was told no refund is possible even though their policy is 7 days. Finally got approval on the refund. Follow up on 06/07, only to be told that I have to wait until Friday 10/07 because refunds are only done on Fridays. The refund was approved on FRIDAY 03/07. Why it hadn't been processed then baffles me. Poor customer service. What started as a great business with impeccable service standards has now sadly been run to the ground. I referred tons of my friends and family. Regretting it deeply now because apparently there is no respect for customers when things fall outside of their promised service.
1 reviews | Active since Mar 2018
Don't trust them. Your complaint will be mishandled and you will deal with service worse that Home Affairs.
I paid priority on 01/07. Which said 0-48hours. 24 hours later still no movement on my order. Sent a query, was told it'll still take 1-4 days to deliver. I cancelled the order and requested a refund on Friday 03/07. Was told no refund is possible even though their policy is 7 days. Finally got approval on the refund. Follow up on 06/07, only to be told that I have to wait until Friday 10/07 because refunds are only done on Fridays. The refund was approved on FRIDAY 03/07. Why it hadn't been processed then baffles me. Poor customer service. What started as a great business with impeccable service standards has now sadly been run to the ground. I referred tons of my friends and family. Regretting it deeply now because apparently there is no respect for customers when things fall outside of their promised service.
1 reviews | Active since Mar 2010
Excellent service Canvas and More
I have only ever had superb and fast deliveries from Canvas and More. I ordered to different orders last week Sunday, and I received the first order by the Wednesday and the 2nd order by the Friday, all in time for Father's Day. All previous orders were also well received. I have never had any issue with my orders.
1 reviews | Active since Mar 2010
Excellent service Canvas and More
I have only ever had superb and fast deliveries from Canvas and More. I ordered to different orders last week Sunday, and I received the first order by the Wednesday and the 2nd order by the Friday, all in time for Father's Day. All previous orders were also well received. I have never had any issue with my orders.
1 reviews | Active since Jan 2012
Exceptional Quality, Seamless Service
I just received my canvas from Canvas and More and wow , the quality is truly exceptional, even better than I envisioned! The entire process was so seamless and quick, from ordering to delivery. Thank you to the amazing team for such outstanding work. I absolutely love my frame and couldn’t be happier!
1 reviews | Active since Jan 2012
Exceptional Quality, Seamless Service
I just received my canvas from Canvas and More and wow , the quality is truly exceptional, even better than I envisioned! The entire process was so seamless and quick, from ordering to delivery. Thank you to the amazing team for such outstanding work. I absolutely love my frame and couldn’t be happier!
1 reviews | Active since Jun 2026
Friendly and helpful...
Friendly and helpful service rendered to me with immediate effect Danko
1 reviews | Active since Jun 2026
Friendly and helpful...
Friendly and helpful service rendered to me with immediate effect Danko