Don't trust them. Your complaint will be mishandled and you will deal with service worse that Home Affairs.

I paid priority on 01/07. Which said 0-48hours. 24 hours later still no movement on my order. Sent a query, was told it'll still take 1-4 days to deliver. I cancelled the order and requested a refund on Friday 03/07.

Was told no refund is possible even though their policy is 7 days. Finally got approval on the refund. Follow up on 06/07, only to be told that I have to wait until Friday 10/07 because refunds are only done on Fridays.

The refund was approved on FRIDAY 03/07. Why it hadn't been processed then baffles me.

Poor customer service. What started as a great business with impeccable service standards has now sadly been run to the ground. I referred tons of my friends and family. Regretting it deeply now because apparently there is no respect for customers when things fall outside of their promised service.