Replied to 100% of negative reviews
Reply time on negative reviews: 15h 24m
Reply Time
30h 31m
NPS Score
-34
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 15h 24m
Oct '25 - Sep '26
Frequently Asked Questions About Camaf
How is Camaf rated on Hellopeter?
Hellopeter has tracked Camaf across 183 reviews. Camaf hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Camaf? Write a review to help others decide.
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2012
CAMAF SERVICE SERIOUSLY LACKING
I am once again waiting for a response to my email send to Camaf Customer Care on the 10th of September. The service is just getting worse and worse! I have been a member for over 50 years and I have never experienced such lack of service until just recently. I don't know what the problem is but it need to receive some serious attention. They send an automated email advising they will revert within 48 hrs - well that is a joke. Come on Camaf surely you can do better than this.
1 reviews | Active since Jul 2012
CAMAF SERVICE SERIOUSLY LACKING
I am once again waiting for a response to my email send to Camaf Customer Care on the 10th of September. The service is just getting worse and worse! I have been a member for over 50 years and I have never experienced such lack of service until just recently. I don't know what the problem is but it need to receive some serious attention. They send an automated email advising they will revert within 48 hrs - well that is a joke. Come on Camaf surely you can do better than this.
1 reviews | Active since Jul 2012
CAMAF BAD SERVICE
I sent an email enquiry to Camaf pre-authorisation/customer care/info at camaf and received an email informing me i would receive a reply within 48 hours. Today has been 6 days since I sent this email so I sent another email asking for the courtesy of a reply to which I received a further email informing me I would be receiving attention within 48 hours. This kept happening over and over. I am absolutely disgusted with this lack of service from a company that I have been with the many many years. Their service has declined to an unacceptable level. Shame on you Camaf.
1 reviews | Active since Jul 2012
CAMAF BAD SERVICE
I sent an email enquiry to Camaf pre-authorisation/customer care/info at camaf and received an email informing me i would receive a reply within 48 hours. Today has been 6 days since I sent this email so I sent another email asking for the courtesy of a reply to which I received a further email informing me I would be receiving attention within 48 hours. This kept happening over and over. I am absolutely disgusted with this lack of service from a company that I have been with the many many years. Their service has declined to an unacceptable level. Shame on you Camaf.
1 reviews | Active since Aug 2026
Please think twice before joining
I would strongly caution anyone considering joining this medical scheme to carefully consider their options. My experience with the handling of my MSA refund has been extremely disappointing. Despite resigning 4 months ago, following the required process, completing the requested forms and providing my new medical aid details, my funds are still being withheld. The lack of communication, accountability and urgency in resolving the matter has been extremely frustrating. I would not recommend joining this medical aid scheme
1 reviews | Active since Aug 2026
Please think twice before joining
I would strongly caution anyone considering joining this medical scheme to carefully consider their options. My experience with the handling of my MSA refund has been extremely disappointing. Despite resigning 4 months ago, following the required process, completing the requested forms and providing my new medical aid details, my funds are still being withheld. The lack of communication, accountability and urgency in resolving the matter has been extremely frustrating. I would not recommend joining this medical aid scheme
1 reviews | Active since May 2016
Unreasonable Delays and Obstacles to Exit - Refusal to Refund Medical Savings Account (MSA)
I am writing to express extreme dissatisfaction and to complain about the ongoing inconvenience and unreasonable obstacles CAMAF is placing in the way of a simple exit from the medical aid scheme, specifically concerning the refund of my Medical Savings Account (MSA). The core issues causing distress and delay are as follows: 1. Despite my employer confirming my termination effective December 31, 2025, and sending instructions, the process was initially delayed due to conflicting messages and a claim that CAMAF had not received the required documentation from my employer. 2. After the membership was confirmed terminated, I was informed that the form for the MSA refund request was not received and could not be found, leading to further delays in processing my own funds. 3. After providing the new Membership Certificate and confirming my new plan does not have an MSA, CAMAF demanded a sworn affidavit to confirm this fact, loke are you for real right now? This is an excessive and unreasonable requirement for a simple administrative process, especially since the information can be verified with the new medical aid scheme. 4. The MSA funds are my own money, and it is unacceptable that I am being put through such a difficult and prolonged process, including being asked to obtain a police affidavit, just to have my own money reimbursed. Ohw, and also I was told about 4 months, to facilitate claims that may come later. I hardly used the Medical Aid for doctors, what claims should I be waiting for? Confirm with me this fact, and process my funds, and if any claims arise - they are forwarded to ro for “my account” since I’m no longer a member. 5. The entire process has been complicated by internal communication failures, lost paperwork, and now an unnecessary bureaucratic hurdle (the affidavit), all of which constitute a refusal to facilitate a simple, clean exit from the scheme. My question is for you, if I let this process fail, you do understand that I can come later with lawyers and claim my monies with interest? Is it then that you’ll realise that this process is nonsensical and you have no bearing in what or where my MSA should go? Please find a Process Engineer to review this process. This process is unacceptable. For your reference: WI:***
1 reviews | Active since May 2016
Unreasonable Delays and Obstacles to Exit - Refusal to Refund Medical Savings Account (MSA)
I am writing to express extreme dissatisfaction and to complain about the ongoing inconvenience and unreasonable obstacles CAMAF is placing in the way of a simple exit from the medical aid scheme, specifically concerning the refund of my Medical Savings Account (MSA). The core issues causing distress and delay are as follows: 1. Despite my employer confirming my termination effective December 31, 2025, and sending instructions, the process was initially delayed due to conflicting messages and a claim that CAMAF had not received the required documentation from my employer. 2. After the membership was confirmed terminated, I was informed that the form for the MSA refund request was not received and could not be found, leading to further delays in processing my own funds. 3. After providing the new Membership Certificate and confirming my new plan does not have an MSA, CAMAF demanded a sworn affidavit to confirm this fact, loke are you for real right now? This is an excessive and unreasonable requirement for a simple administrative process, especially since the information can be verified with the new medical aid scheme. 4. The MSA funds are my own money, and it is unacceptable that I am being put through such a difficult and prolonged process, including being asked to obtain a police affidavit, just to have my own money reimbursed. Ohw, and also I was told about 4 months, to facilitate claims that may come later. I hardly used the Medical Aid for doctors, what claims should I be waiting for? Confirm with me this fact, and process my funds, and if any claims arise - they are forwarded to ro for “my account” since I’m no longer a member. 5. The entire process has been complicated by internal communication failures, lost paperwork, and now an unnecessary bureaucratic hurdle (the affidavit), all of which constitute a refusal to facilitate a simple, clean exit from the scheme. My question is for you, if I let this process fail, you do understand that I can come later with lawyers and claim my monies with interest? Is it then that you’ll realise that this process is nonsensical and you have no bearing in what or where my MSA should go? Please find a Process Engineer to review this process. This process is unacceptable. For your reference: WI:***
1 reviews | Active since Oct 2020
Poor customer service
Camaf s after hours line 0860 is a ****, their agents are never available when 1 needs assistance, this happened on more than 2 occasion whereby i needed help but no agent was available line rings until it disconnects,this really sucks.
1 reviews | Active since Oct 2020
Poor customer service
Camaf s after hours line 0860 is a ****, their agents are never available when 1 needs assistance, this happened on more than 2 occasion whereby i needed help but no agent was available line rings until it disconnects,this really sucks.
1 reviews | Active since Jun 2020
CAMAF- PLEASE GIVE MARRION MOHAMED THE RECOGNITION HE RICHLY DESERVES
THIS 5 STAR RATING IS NOT ACTUALLY FOR CAMAF BUT RATHER FOR MARRION MOHAMED WHO WORKS IN CUSTOMER CARE. CAMAF REJECTED 2 SUBSTANTIAL CLAIMS OF MINE BECAUSE THEY WERE PROVIDED WITH INCORRECT ICD10 CODES BY THE OPTHELMOLOGIST. THE ASSISTANT AT THE OPTHELMOLOGIST PHONED CAMAF AND OBTIANED THE CORRECT ICD10 CODES AND RE-INVOICED ME SO I COULD RESUBMIT THE CLAIMS TO CAMAF WITH THE CORRECT CODES. CAMAF ONLY ACKNOWLEDGED RECEIPT OF ONE OF THE TWO CLAIMS. I PHONED CUSTOMER CARE ON MON 7 OCTOBER AND DISCUSSED MY PROBLEM WITH A LADY IN CUSTOMER CARE WHO TOLD ME SHE WOULD INVESTIGATE PHONE ME BACK DURING THE COURSE OF THE DAY .......SHE NEVER DID!!! SHAME ON HER. I PHONED THE NEXT DAY AND SPOKE TO ANOTHER CONSULTANT WHO TOLD ME THAT HE WOULD INVESTIGATE AND PHONE ME BACK WHICH HE DID . HE ASSURED ME THE CLAIMS WERE BEING PROCESSED. NOT THE CASE!!! I PHONED AGAIN ON WEDNESDAY AND THIS WAS REALLY THIRD TIME LUCKY. MARRION MOHAMED TOOK CHARGE OF THE PROBLEM. I EXPLAINED TO MARRION AS I DID TO THE OTHER 2 EMPLOYEES THAT THE INVOICES INVOLVED SCANS OF MY EYES AND THAT THESE SCANS SHOULD BE COVERED BY MY INSURED PORTION OF MY PREMIUM. MARRION PHONED ME BACK ON THREE DIFFERENT OCCASIONS THE SAME DAY TO UPDATE ME. NOT ONLY DID HE GET THE CLAIMS PROCESSED BUT HE ALSO ENSURED THAT THEY WERE PROCESSED CORRECTLY AND I WAS PAID CORRECTLY. MARION , IT IS UNSUNG HEROES LIKE YOU THAT ARE BEHIND THE SUCCESS OF CAMAF. YOU HAVE BOTH EQ AND IQ AND YOU ARE A TRUE ASSET TO CAMAF. I HOPE YOU GET THE RECOGNITION YOU DESERVE. YOU HAVE THE POTENTIAL TO RISE AT CAMAF TO A LEVEL YOU RICHLY DESERVE.
1 reviews | Active since Jun 2020
CAMAF- PLEASE GIVE MARRION MOHAMED THE RECOGNITION HE RICHLY DESERVES
THIS 5 STAR RATING IS NOT ACTUALLY FOR CAMAF BUT RATHER FOR MARRION MOHAMED WHO WORKS IN CUSTOMER CARE. CAMAF REJECTED 2 SUBSTANTIAL CLAIMS OF MINE BECAUSE THEY WERE PROVIDED WITH INCORRECT ICD10 CODES BY THE OPTHELMOLOGIST. THE ASSISTANT AT THE OPTHELMOLOGIST PHONED CAMAF AND OBTIANED THE CORRECT ICD10 CODES AND RE-INVOICED ME SO I COULD RESUBMIT THE CLAIMS TO CAMAF WITH THE CORRECT CODES. CAMAF ONLY ACKNOWLEDGED RECEIPT OF ONE OF THE TWO CLAIMS. I PHONED CUSTOMER CARE ON MON 7 OCTOBER AND DISCUSSED MY PROBLEM WITH A LADY IN CUSTOMER CARE WHO TOLD ME SHE WOULD INVESTIGATE PHONE ME BACK DURING THE COURSE OF THE DAY .......SHE NEVER DID!!! SHAME ON HER. I PHONED THE NEXT DAY AND SPOKE TO ANOTHER CONSULTANT WHO TOLD ME THAT HE WOULD INVESTIGATE AND PHONE ME BACK WHICH HE DID . HE ASSURED ME THE CLAIMS WERE BEING PROCESSED. NOT THE CASE!!! I PHONED AGAIN ON WEDNESDAY AND THIS WAS REALLY THIRD TIME LUCKY. MARRION MOHAMED TOOK CHARGE OF THE PROBLEM. I EXPLAINED TO MARRION AS I DID TO THE OTHER 2 EMPLOYEES THAT THE INVOICES INVOLVED SCANS OF MY EYES AND THAT THESE SCANS SHOULD BE COVERED BY MY INSURED PORTION OF MY PREMIUM. MARRION PHONED ME BACK ON THREE DIFFERENT OCCASIONS THE SAME DAY TO UPDATE ME. NOT ONLY DID HE GET THE CLAIMS PROCESSED BUT HE ALSO ENSURED THAT THEY WERE PROCESSED CORRECTLY AND I WAS PAID CORRECTLY. MARION , IT IS UNSUNG HEROES LIKE YOU THAT ARE BEHIND THE SUCCESS OF CAMAF. YOU HAVE BOTH EQ AND IQ AND YOU ARE A TRUE ASSET TO CAMAF. I HOPE YOU GET THE RECOGNITION YOU DESERVE. YOU HAVE THE POTENTIAL TO RISE AT CAMAF TO A LEVEL YOU RICHLY DESERVE.
1 reviews | Active since Mar 2014
Camaf won't let me leave the scheme
Camaf won't let me leave their scheme. Which is now putting me in a difficult position as I need to join Discovery given my change of employment. Such poor response rate and unhelpful consultants. Please avoid Camaf if possible.
1 reviews | Active since Mar 2014
Camaf won't let me leave the scheme
Camaf won't let me leave their scheme. Which is now putting me in a difficult position as I need to join Discovery given my change of employment. Such poor response rate and unhelpful consultants. Please avoid Camaf if possible.