NS
Nhlanhla S

1 reviews | Active since Aug 2026

14 Aug 2026, 08:59

Please think twice before joining

I would strongly caution anyone considering joining this medical scheme to carefully consider their options. My experience with the handling of my MSA refund has been extremely disappointing. Despite resigning 4 months ago, following the required process, completing the requested forms and providing my new medical aid details, my funds are still being withheld. The lack of communication, accountability and urgency in resolving the matter has been extremely frustrating. I would not recommend joining this medical aid scheme

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Replies (1)
Camaf
Camaf's reply14 Aug 2026, 14:41
Official
Dear Nhlanhla

We're sorry to hear that your experience with us was not up to our usual standards. We take all feedback seriously and would appreciate the opportunity correct the matter. One of our customer care agents will be making contact with you soon so we can help resolve this issue.

Kind regards,
Caleb Brownley
Manager: Customer Care