GL
GILL L
1 reviews | Active since Jul 2012
15 Sept 2026, 12:16
CAMAF SERVICE SERIOUSLY LACKING
I am once again waiting for a response to my email send to Camaf Customer Care on the 10th of September. The service is just getting worse and worse! I have been a member for over 50 years and I have never experienced such lack of service until just recently. I don't know what the problem is but it need to receive some serious attention. They send an automated email advising they will revert within 48 hrs - well that is a joke. Come on Camaf surely you can do better than this.
Helpful (0)
Replies (1)0
Replies (1)
Camaf's replyOfficial
16 Sept 2026, 08:02Dear Mrs. Linden
We are sorry to hear that you have had a negative experience with our customer service. Please know that this is not the level of service we strive to provide. We take all feedback seriously and will be using your comments to improve our service in the future. Your email for the 10th of September 2026 did not come through to our email management system so our IT department are investigating that error. However, we would like the opportunity to correct the matter and will be making contact with you soonest.
Kind regards,
Caleb Brownley
Manager: Customer Care
We are sorry to hear that you have had a negative experience with our customer service. Please know that this is not the level of service we strive to provide. We take all feedback seriously and will be using your comments to improve our service in the future. Your email for the 10th of September 2026 did not come through to our email management system so our IT department are investigating that error. However, we would like the opportunity to correct the matter and will be making contact with you soonest.
Kind regards,
Caleb Brownley
Manager: Customer Care
Best regards,
Camaf's reply16 Sept 2026, 08:02
Official
Dear Mrs. Linden
We are sorry to hear that you have had a negative experience with our customer service. Please know that this is not the level of service we strive to provide. We take all feedback seriously and will be using your comments to improve our service in the future. Your email for the 10th of September 2026 did not come through to our email management system so our IT department are investigating that error. However, we would like the opportunity to correct the matter and will be making contact with you soonest.
Kind regards,
Caleb Brownley
Manager: Customer Care
We are sorry to hear that you have had a negative experience with our customer service. Please know that this is not the level of service we strive to provide. We take all feedback seriously and will be using your comments to improve our service in the future. Your email for the 10th of September 2026 did not come through to our email management system so our IT department are investigating that error. However, we would like the opportunity to correct the matter and will be making contact with you soonest.
Kind regards,
Caleb Brownley
Manager: Customer Care
Best regards,