CTM refund policy stinks

My response on CTM is that the products are good but the refund policy PATHETIC! I purchased items and took ONE back for a refund. My online purchases had to reflect the payment before delivery was made. I returned one of the products. The till at Brackenfell did not have cash, and a refund back to my bank had to be made. This was requested on Saturday 10/10. I was told 3 working days. Then, on follow up, I was told 10 working days. CTM is getting interest on my money on their bank account! Now it is the 11th day and no money. I am shocked at the attitude of that I just have to wait for MY money!!