NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About BSG Auto Glass
How is BSG Auto Glass rated on Hellopeter?
Hellopeter has tracked BSG Auto Glass across 52 reviews. BSG Auto Glass hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used BSG Auto Glass? Write a review to help others decide.
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2026
"SABS Approved" Claims, Two Cracked Windscreens and No Accountability
I am very disappointed with the quality of the windscreens supplied through BSG and the way my complaint has been handled. This is the second windscreen I have had installed through them that has developed an unexplained crack. The first was fitted to my Hyundai i10 at BSG The Glen in late 2024 or early 2025. One morning, I woke up to a large crack without any visible chip beforehand. At the time, I thought something might have fallen onto the windscreen overnight and gave the business the benefit of the doubt. More recently, I had a windscreen installed on an BMW F20. Less than two months after installation, I woke up to another large crack with no visible prior chip or known impact. The crack continues to spread. Experiencing the same issue twice has seriously affected my confidence in the quality and durability of their glass. The business claims that the glass has been checked and approved by SABS. Given my experience, I would like them to provide documentation confirming this approval and investigate why both windscreens developed these cracks. I have been communicating with the technician who install the recent windscreen , but the matter remains unresolved. From what he has told me, he has also struggled to get a clear response from the BSG Jet Park branch. Meanwhile, I am left with a damaged windscreen and growing concerns about my safety, especially with hotter weather approaching, which a normal quality checked windscreen should be able to withstand. I initially went to BSG JHB but they did not have stock, so they arranged for a sister branch (Jet Park) to carry out the installation which was a house call . I was also not provided with an invoice for the recent installation. I expected proper documentation and after-sales support regardless of where the installation took place. I would appreciate a proper investigation, a copy of my invoice, confirmation of the claimed SABS approval, and a clear resolution. The repeated cracking and lack of effective follow-up have been deeply disappointing.
1 reviews | Active since Mar 2026
"SABS Approved" Claims, Two Cracked Windscreens and No Accountability
I am very disappointed with the quality of the windscreens supplied through BSG and the way my complaint has been handled. This is the second windscreen I have had installed through them that has developed an unexplained crack. The first was fitted to my Hyundai i10 at BSG The Glen in late 2024 or early 2025. One morning, I woke up to a large crack without any visible chip beforehand. At the time, I thought something might have fallen onto the windscreen overnight and gave the business the benefit of the doubt. More recently, I had a windscreen installed on an BMW F20. Less than two months after installation, I woke up to another large crack with no visible prior chip or known impact. The crack continues to spread. Experiencing the same issue twice has seriously affected my confidence in the quality and durability of their glass. The business claims that the glass has been checked and approved by SABS. Given my experience, I would like them to provide documentation confirming this approval and investigate why both windscreens developed these cracks. I have been communicating with the technician who install the recent windscreen , but the matter remains unresolved. From what he has told me, he has also struggled to get a clear response from the BSG Jet Park branch. Meanwhile, I am left with a damaged windscreen and growing concerns about my safety, especially with hotter weather approaching, which a normal quality checked windscreen should be able to withstand. I initially went to BSG JHB but they did not have stock, so they arranged for a sister branch (Jet Park) to carry out the installation which was a house call . I was also not provided with an invoice for the recent installation. I expected proper documentation and after-sales support regardless of where the installation took place. I would appreciate a proper investigation, a copy of my invoice, confirmation of the claimed SABS approval, and a clear resolution. The repeated cracking and lack of effective follow-up have been deeply disappointing.
1 reviews | Active since Oct 2026
Company creates chip on windscreen to not replace the factory issued windscreen
I had a new windscreen for my Peugeot installed by one of the affiliates of BSG at a reasonable price. At that time, I was very happy with the install. about a week later a small crack appeared as if by magic on the driver's side of the window. I looked for any chips and such and then contacted the installation company. After inspection they agreed that it was a factory error. The next day they removed the windscreen to take it back to BSG for replacement. At BSG they suddenly explained that there was a chip that caused the crack. The problem is that the before and after pictures show clear as daylight that someone at BSG created a small chip so that they did not need to replace the windscreen. Several colleagues actually warned me beforehand that BSG's windscreens are not up to standard (3 of my colleagues to be precise)
1 reviews | Active since Oct 2026
Company creates chip on windscreen to not replace the factory issued windscreen
I had a new windscreen for my Peugeot installed by one of the affiliates of BSG at a reasonable price. At that time, I was very happy with the install. about a week later a small crack appeared as if by magic on the driver's side of the window. I looked for any chips and such and then contacted the installation company. After inspection they agreed that it was a factory error. The next day they removed the windscreen to take it back to BSG for replacement. At BSG they suddenly explained that there was a chip that caused the crack. The problem is that the before and after pictures show clear as daylight that someone at BSG created a small chip so that they did not need to replace the windscreen. Several colleagues actually warned me beforehand that BSG's windscreens are not up to standard (3 of my colleagues to be precise)
1 reviews | Active since Jun 2026
Bad servi e from BSG Auto Glass
I would like to lodge a formal complaint against Best Safety Glass Windscreen Wholesalers regarding the unacceptable service I have received. On 10 June 2026, I ordered and paid in full for a replacement windscreen. The installation was scheduled for Monday, 15 June 2026. On the agreed date, no technician arrived, and I received no communication informing me that the appointment would not be honoured. When I contacted the company to enquire, I was advised that they had only recently been informed that they would be moving premises and, as a result, would not be able to carry out the installation as scheduled. The installation was then rescheduled for *Wednesday at 12:00. Despite this agreed time, the technician arrived at approximately 09:00, three hours earlier than arranged, when nobody was at home. The company was fully aware that the agreed appointment time was 12:00. Upon contacting the company, I was informed that they would not return later that day to complete the installation. This is particularly frustrating considering that they had already failed to attend the original appointment and then failed to honour the rescheduled time that was agreed upon. To make matters worse, when I requested to speak to a manager or have the matter escalated, I was refused access to management and was not provided with any meaningful assistance or resolution. As a paying customer, I find it completely unacceptable that I was denied the opportunity to discuss the issue with someone in a position of authority. I paid for this service on 10 June and have since experienced repeated inconvenience, poor communication, missed appointments, a lack of accountability, and a refusal to escalate my complaint. The company has shown little regard for customer service or for the time and inconvenience caused to its customers. I expect Best Safety Glass Windscreen Wholesalers to urgently resolve this matter, honour their obligations, and improve their customer service practices. Based on my experience, I cannot recommend this company to other consumers.
1 reviews | Active since Jun 2026
Bad servi e from BSG Auto Glass
I would like to lodge a formal complaint against Best Safety Glass Windscreen Wholesalers regarding the unacceptable service I have received. On 10 June 2026, I ordered and paid in full for a replacement windscreen. The installation was scheduled for Monday, 15 June 2026. On the agreed date, no technician arrived, and I received no communication informing me that the appointment would not be honoured. When I contacted the company to enquire, I was advised that they had only recently been informed that they would be moving premises and, as a result, would not be able to carry out the installation as scheduled. The installation was then rescheduled for *Wednesday at 12:00. Despite this agreed time, the technician arrived at approximately 09:00, three hours earlier than arranged, when nobody was at home. The company was fully aware that the agreed appointment time was 12:00. Upon contacting the company, I was informed that they would not return later that day to complete the installation. This is particularly frustrating considering that they had already failed to attend the original appointment and then failed to honour the rescheduled time that was agreed upon. To make matters worse, when I requested to speak to a manager or have the matter escalated, I was refused access to management and was not provided with any meaningful assistance or resolution. As a paying customer, I find it completely unacceptable that I was denied the opportunity to discuss the issue with someone in a position of authority. I paid for this service on 10 June and have since experienced repeated inconvenience, poor communication, missed appointments, a lack of accountability, and a refusal to escalate my complaint. The company has shown little regard for customer service or for the time and inconvenience caused to its customers. I expect Best Safety Glass Windscreen Wholesalers to urgently resolve this matter, honour their obligations, and improve their customer service practices. Based on my experience, I cannot recommend this company to other consumers.
1 reviews | Active since Dec 2023
Worst Service Ever
I would not recommend if you want any type of service at all, customer service staff need to learn friendliness makes a business run! Paid on promises of 13 sheets in stock to my horror that a company can lose that much value due to "scratches" because apparently all 13 windscreens in stock have miraculously been scratched waiting 4 days for any news at all this is absolutely insanse, it's not like this is a "want" buy you need the windscreen to damn well drive!!
1 reviews | Active since Dec 2023
Worst Service Ever
I would not recommend if you want any type of service at all, customer service staff need to learn friendliness makes a business run! Paid on promises of 13 sheets in stock to my horror that a company can lose that much value due to "scratches" because apparently all 13 windscreens in stock have miraculously been scratched waiting 4 days for any news at all this is absolutely insanse, it's not like this is a "want" buy you need the windscreen to damn well drive!!
1 reviews | Active since Nov 2017
VERY BAD SERVICE FROM BSG Jet Park
We received the worst service from Best Safety Glass this past Saturday, We went to go and replace our windscreen, First of all, The fitter was working alone, We were there from 9am and only left 11:30 , They do not care about your car, If they do not let the item that they take out the windscreen with hit your car, Then they forget to place your license disc on the new windscreen, I left several messages for the Manager to phone me back, I also emailed her, Now the new issue is that the windscreen is not fittet properly , It sounds like it wants to crack on the left bottom side and the wind comes in, I have also reported this and guess what, They do not give a ****, They want to call me and say that , that is the reason why you must not take your car for a wash, The car still has their original tape on the windscreen and the hand marks of the fitter is still on the windscreen so how is this my problem, Maybe if the one fitter had help this would not have happened, I am still waiting for them to send out a fitter to my work for them to fix what they did not do, I did not ask them for a discount when I went to them, I paid for a Windscreen with a sensor but they take of your old sensor and place it on the windscreen, I am not happy with BSG Jet park at all, I want them to fix their ****ty job that was done. And maybe get a Manager that wants to provide customer service, Because the one that they have do not know how to use a phone and phone back a customer if they have a complaint and neither does the manager want to sort out problems, But still they get a manager salary but do not know how to manage
1 reviews | Active since Nov 2017
VERY BAD SERVICE FROM BSG Jet Park
We received the worst service from Best Safety Glass this past Saturday, We went to go and replace our windscreen, First of all, The fitter was working alone, We were there from 9am and only left 11:30 , They do not care about your car, If they do not let the item that they take out the windscreen with hit your car, Then they forget to place your license disc on the new windscreen, I left several messages for the Manager to phone me back, I also emailed her, Now the new issue is that the windscreen is not fittet properly , It sounds like it wants to crack on the left bottom side and the wind comes in, I have also reported this and guess what, They do not give a ****, They want to call me and say that , that is the reason why you must not take your car for a wash, The car still has their original tape on the windscreen and the hand marks of the fitter is still on the windscreen so how is this my problem, Maybe if the one fitter had help this would not have happened, I am still waiting for them to send out a fitter to my work for them to fix what they did not do, I did not ask them for a discount when I went to them, I paid for a Windscreen with a sensor but they take of your old sensor and place it on the windscreen, I am not happy with BSG Jet park at all, I want them to fix their ****ty job that was done. And maybe get a Manager that wants to provide customer service, Because the one that they have do not know how to use a phone and phone back a customer if they have a complaint and neither does the manager want to sort out problems, But still they get a manager salary but do not know how to manage