Bad servi e from BSG Auto Glass

I would like to lodge a formal complaint against Best Safety Glass Windscreen Wholesalers regarding the unacceptable service I have received.

On 10 June 2026, I ordered and paid in full for a replacement windscreen. The installation was scheduled for Monday, 15 June 2026.

On the agreed date, no technician arrived, and I received no communication informing me that the appointment would not be honoured. When I contacted the company to enquire, I was advised that they had only recently been informed that they would be moving premises and, as a result, would not be able to carry out the installation as scheduled.

The installation was then rescheduled for *Wednesday at 12:00. Despite this agreed time, the technician arrived at approximately 09:00, three hours earlier than arranged, when nobody was at home. The company was fully aware that the agreed appointment time was 12:00.

Upon contacting the company, I was informed that they would not return later that day to complete the installation. This is particularly frustrating considering that they had already failed to attend the original appointment and then failed to honour the rescheduled time that was agreed upon.

To make matters worse, when I requested to speak to a manager or have the matter escalated, I was refused access to management and was not provided with any meaningful assistance or resolution. As a paying customer, I find it completely unacceptable that I was denied the opportunity to discuss the issue with someone in a position of authority.

I paid for this service on 10 June and have since experienced repeated inconvenience, poor communication, missed appointments, a lack of accountability, and a refusal to escalate my complaint. The company has shown little regard for customer service or for the time and inconvenience caused to its customers.

I expect Best Safety Glass Windscreen Wholesalers to urgently resolve this matter, honour their obligations, and improve their customer service practices. Based on my experience, I cannot recommend this company to other consumers.