Based on recent customer reviews, Boston City Campus draws sharply divided feedback. Students repeatedly praise individual student advisors and support centre staff at Polokwane, Roodepoort, Welkom, Randburg and Cape Town Central for warm, patient, proactive guidance that helped them achieve distinctions. Criticism centres almost entirely on the shift to digital only textbooks, with learners citing eye strain, unfriendly Snapplify and Buku apps and no hard copy option. Others report unanswered emails, delayed graduation invitations, bursary and refund uncertainty, and run down facilities at the Centurion and Pretoria campuses.
Replied to 84% of negative reviews
Reply time on negative reviews: 246h 16m
TrustIndex
5
Ranking
#28
in Education & Training
Reply Time
242h 40m
NPS Score
33
Recommended: Likely
Replied to 84% of negative reviews
Reply time on negative reviews: 246h 16m
Dec '25 - Nov '26
Frequently Asked Questions About Boston City Campus
What do customers say about Boston City Campus?
Based on recent customer reviews, Boston City Campus draws sharply divided feedback. Students repeatedly praise individual student advisors and support centre staff at Polokwane, Roodepoort, Welkom, Randburg and Cape Town Central for warm, patient, proactive guidance that helped them achieve distinctions. Criticism centres almost entirely on the shift to digital only textbooks, with learners citing eye strain, unfriendly Snapplify and Buku apps and no hard copy option. Others report unanswered emails, delayed graduation invitations, bursary and refund uncertainty, and run down facilities at the Centurion and Pretoria campuses.
Is Boston City Campus trustworthy?
Boston City Campus has a TrustIndex of 5 out of 10 on Hellopeter, based on 36 reviews in the last 12 months. They reply to 84% of negative reviews, typically within 246 hours 16 min. Hellopeter has tracked Boston City Campus across 352 total reviews. How is the TrustIndex calculated? →
Recent reviews (36)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2017
Not receiving my transcript/ Certificate being told i must contact third party.
I am so disappointed with Boston service as their client and student, i have been asking for my transcript for 3 weeks already and the unfortunate part is that i had a new opportunity that had to pass by while i am having issues receiving my transcript, i am being taken from pillar to post. I am being told to contact the third party that i don't know to get my certificate. I sent an email to Liza the manager, who told me to send the proof of payment but still told me the third party will assist me. I called 3 weeks ago and decided to write them an email but still no help. No guidance, no follow up and i don't care attitude.
1 reviews | Active since Jan 2017
Not receiving my transcript/ Certificate being told i must contact third party.
I am so disappointed with Boston service as their client and student, i have been asking for my transcript for 3 weeks already and the unfortunate part is that i had a new opportunity that had to pass by while i am having issues receiving my transcript, i am being taken from pillar to post. I am being told to contact the third party that i don't know to get my certificate. I sent an email to Liza the manager, who told me to send the proof of payment but still told me the third party will assist me. I called 3 weeks ago and decided to write them an email but still no help. No guidance, no follow up and i don't care attitude.
1 reviews | Active since May 2013
Dear Boston City Campus Management, I am writing this email to formally escalate a critical matter regarding my academic records that directly impacts an active, high-priority employment opportunity. I have repeatedly received the same previously generated PDF of my B.Com transcript. However, my prospective employer specifically requires a transcript showing today's print date or an official date stamp/verification confirming that the record is valid and current as of today's date. To be clear: I am not asking Boston City Campus to alter any historic dates, grades, or institutional records. I am simply requesting an updated physical or digital printout generated on the current date—or an official stamp/letter verifying the document's validity as of today—to satisfy my prospective employer's onboarding requirements. The continuous issuance of an outdated document without current date verification is creating a severe bottleneck in my hiring process. Should this administrative delay cause me to lose this employment offer, I will have no choice but to seek legal advice and explore formal legal recourse regarding the resulting financial and professional damages. Given the lack of resolution during my interactions with the Newcastle branch, I am requesting that this matter be immediately escalated to senior management or executive administration for intervention. Please find attached the screenshot from the prospective employer detailing their exact requirements. I urge you to process this request urgently so we can resolve this matter swiftly. I'm am tired of being reffered to a branch that does not want to assist me and would like higher management to take my complaint as urgent as possible. Please do not refer me to the Newcastle branch as my request seems to unqiue for them.
Very bad after care of students that's are requesting transcripts
1 reviews | Active since May 2013
Dear Boston City Campus Management, I am writing this email to formally escalate a critical matter regarding my academic records that directly impacts an active, high-priority employment opportunity. I have repeatedly received the same previously generated PDF of my B.Com transcript. However, my prospective employer specifically requires a transcript showing today's print date or an official date stamp/verification confirming that the record is valid and current as of today's date. To be clear: I am not asking Boston City Campus to alter any historic dates, grades, or institutional records. I am simply requesting an updated physical or digital printout generated on the current date—or an official stamp/letter verifying the document's validity as of today—to satisfy my prospective employer's onboarding requirements. The continuous issuance of an outdated document without current date verification is creating a severe bottleneck in my hiring process. Should this administrative delay cause me to lose this employment offer, I will have no choice but to seek legal advice and explore formal legal recourse regarding the resulting financial and professional damages. Given the lack of resolution during my interactions with the Newcastle branch, I am requesting that this matter be immediately escalated to senior management or executive administration for intervention. Please find attached the screenshot from the prospective employer detailing their exact requirements. I urge you to process this request urgently so we can resolve this matter swiftly. I'm am tired of being reffered to a branch that does not want to assist me and would like higher management to take my complaint as urgent as possible. Please do not refer me to the Newcastle branch as my request seems to unqiue for them.
Very bad after care of students that's are requesting transcripts
1 reviews | Active since Sept 2026
Absolutely love Boston, except for one new change they've made.
I absolutely love Boston! Their staff is always friendly. They are very helpful and very professional. I love studying with them, however I am truly disappointed that our textbooks are digital now, it is quite an adjustment that I am not particularly a fan of
1 reviews | Active since Sept 2026
Absolutely love Boston, except for one new change they've made.
I absolutely love Boston! Their staff is always friendly. They are very helpful and very professional. I love studying with them, however I am truly disappointed that our textbooks are digital now, it is quite an adjustment that I am not particularly a fan of
1 reviews | Active since Jul 2026
Boston city campus support
I would like to thank Tswarelo Phasha from Boston city campus Polokwane because he was so patient with me upon my arrival to the centre when i wanted to register to further my studies. I got there not so sure because of age but the warm welcome, the support and encouragement is 100%. I was studying and working at the same time but he assured me that we are in this together.continue doing good to others. Thank You BOSTON Polokwane thank you TSWARELO
1 reviews | Active since Jul 2026
Boston city campus support
I would like to thank Tswarelo Phasha from Boston city campus Polokwane because he was so patient with me upon my arrival to the centre when i wanted to register to further my studies. I got there not so sure because of age but the warm welcome, the support and encouragement is 100%. I was studying and working at the same time but he assured me that we are in this together.continue doing good to others. Thank You BOSTON Polokwane thank you TSWARELO
1 reviews | Active since Jun 2026
Exceptional Service from Mr. Washington – Sandton Campus
I would like to commend Mr. Washington from Boston City Campus, Johannesburg Sandton Campus, for his outstanding support and professionalism. He consistently provides clear guidance, responds promptly, and goes above and beyond to assist students. His service sets the standard for excellence, and I am truly grateful for his dedication.
1 reviews | Active since Jun 2026
Exceptional Service from Mr. Washington – Sandton Campus
I would like to commend Mr. Washington from Boston City Campus, Johannesburg Sandton Campus, for his outstanding support and professionalism. He consistently provides clear guidance, responds promptly, and goes above and beyond to assist students. His service sets the standard for excellence, and I am truly grateful for his dedication.
1 reviews | Active since Jun 2026
Good Review About Soweto Support Centre Student Advisor: Luvuyo Mpongo
Good day, I truly hope this review finds the right people because honestly it's rare to see a good review about the student advisors that do their work so exceptionally well and with urgency. Luvuyo Mpongo being one of the best student advisor I know from Soweto Support Centre. He is honestly so far the best student advisor, he knows the meaning of being a student advisor for the students he is assigned to. I just wanted to put it out there since it's rare to review someone's good work.
1 reviews | Active since Jun 2026
Good Review About Soweto Support Centre Student Advisor: Luvuyo Mpongo
Good day, I truly hope this review finds the right people because honestly it's rare to see a good review about the student advisors that do their work so exceptionally well and with urgency. Luvuyo Mpongo being one of the best student advisor I know from Soweto Support Centre. He is honestly so far the best student advisor, he knows the meaning of being a student advisor for the students he is assigned to. I just wanted to put it out there since it's rare to review someone's good work.
1 reviews | Active since Feb 2023
Please reconsider the textbook situation.
I love the idea of distance learning because it allows me to continue to work full-time. However, this semester has been the worst semester I've had to deal with. The main cause of this is the whole textbook situation. I understand all the features (read aloud, download for offline, it's available on a laptop and cellphone), however, it is not the vibes at all. Some people like myself work better with a hard copy. I love that I'm sometimes able to pick up one of my previous semester textbooks and pull information from it when needed. I work 10 hours a day, in front of a computer the whole shift, and the last thing I want to do is go onto another screen to study. With that being said, it has already demotivated me from actually studying, and it's reflected in my marks this semester. I've had multiple distinctions in the past 2 years, and this semester is the first time I have a module that I may need to redo completely. This semester would've been one of the most important for me because this semester's transcript would've allowed me to apply for an internship through my company. I wish you Boston City Campus could please reconsider the way the textbook situation is being handled. A suggestion would be to allow students to choose whether they want online books or hard copies, and if needed, the students who want hard copies can pay a bit more than the online textbook user. But I think that would be a good compromise because this is affecting more than just me and can be seen by previous reviews on this platform as well. I'm urging the organisation to please reconsider the textbook situation.
1 reviews | Active since Feb 2023
Please reconsider the textbook situation.
I love the idea of distance learning because it allows me to continue to work full-time. However, this semester has been the worst semester I've had to deal with. The main cause of this is the whole textbook situation. I understand all the features (read aloud, download for offline, it's available on a laptop and cellphone), however, it is not the vibes at all. Some people like myself work better with a hard copy. I love that I'm sometimes able to pick up one of my previous semester textbooks and pull information from it when needed. I work 10 hours a day, in front of a computer the whole shift, and the last thing I want to do is go onto another screen to study. With that being said, it has already demotivated me from actually studying, and it's reflected in my marks this semester. I've had multiple distinctions in the past 2 years, and this semester is the first time I have a module that I may need to redo completely. This semester would've been one of the most important for me because this semester's transcript would've allowed me to apply for an internship through my company. I wish you Boston City Campus could please reconsider the way the textbook situation is being handled. A suggestion would be to allow students to choose whether they want online books or hard copies, and if needed, the students who want hard copies can pay a bit more than the online textbook user. But I think that would be a good compromise because this is affecting more than just me and can be seen by previous reviews on this platform as well. I'm urging the organisation to please reconsider the textbook situation.