Based on recent customer reviews, BidTrack is drawing sustained criticism from South African vehicle owners. Complaints centre on cancellation requests that drag on for months after vehicles are sold, written off or replaced, with debit orders and refunds left unresolved. Several customers report jammed units, panic button alerts and tampering warnings that produced no tracking, escalation or recovery feedback. Others describe unexpected call-out fees, unanswered phones, slow WhatsApp replies and installation work through referred fitment centres that damaged vehicle wiring. Long-standing subscribers feel loyalty counts little.
Replied to 93% of negative reviews
Reply time on negative reviews: 29h 4m
TrustIndex
2.5
Ranking
#10
in Security
Reply Time
29h 4m
NPS Score
-100
Recommended: Unlikely
Replied to 93% of negative reviews
Reply time on negative reviews: 29h 4m
Nov '25 - Oct '26
Frequently Asked Questions About BidTrack
What do customers say about BidTrack?
Based on recent customer reviews, BidTrack is drawing sustained criticism from South African vehicle owners. Complaints centre on cancellation requests that drag on for months after vehicles are sold, written off or replaced, with debit orders and refunds left unresolved. Several customers report jammed units, panic button alerts and tampering warnings that produced no tracking, escalation or recovery feedback. Others describe unexpected call-out fees, unanswered phones, slow WhatsApp replies and installation work through referred fitment centres that damaged vehicle wiring. Long-standing subscribers feel loyalty counts little.
Is BidTrack trustworthy?
BidTrack has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 14 reviews in the last 12 months. They reply to 93% of negative reviews, typically within 29 hours 4 min. Hellopeter has tracked BidTrack across 89 total reviews. How is the TrustIndex calculated? →
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2026
Bidtrack referred me to Audio Secure in Pinetown located at 125 Josiah Gumede Rd to have a tracker fitted on my vehicle
Bidtrack referred me to Audio Secure in Pinetown located at 125 Josiah Gumede Rd to have a tracker fitted on my vehicle. The technicians cut the wire that made my car display the engine light on the dashboard and the climate control buttons stopped functioning, the aircon not working. When i brought it back to Audio Secure, they were unable to fix the issue so they asked me to take the car to the dealership. The dealership took it to the service center for diagnosis and they requested the technician come to remove the tracker so they can try to determine the source of the problem. It was then discovered the technician had cut the wire that is connected to the systems responsible for all of the aforementioned problems arised. I am genuinely angry and disappointed by this situation and with Bidtrack because it has left me without the car since the dealership has ordered another wire to repair the damage caused. It has been three weeks now.
1 reviews | Active since Jul 2026
Bidtrack referred me to Audio Secure in Pinetown located at 125 Josiah Gumede Rd to have a tracker fitted on my vehicle
Bidtrack referred me to Audio Secure in Pinetown located at 125 Josiah Gumede Rd to have a tracker fitted on my vehicle. The technicians cut the wire that made my car display the engine light on the dashboard and the climate control buttons stopped functioning, the aircon not working. When i brought it back to Audio Secure, they were unable to fix the issue so they asked me to take the car to the dealership. The dealership took it to the service center for diagnosis and they requested the technician come to remove the tracker so they can try to determine the source of the problem. It was then discovered the technician had cut the wire that is connected to the systems responsible for all of the aforementioned problems arised. I am genuinely angry and disappointed by this situation and with Bidtrack because it has left me without the car since the dealership has ordered another wire to repair the damage caused. It has been three weeks now.
1 reviews | Active since Sept 2020
Worst customer service
I would never recommend this company to anyone, the worst service ever. You get logged out of their App, reach out via WhatsApp and they respond after 3 days, even after you have alerted them that you will be travelling and you need an active App for safety reasons. And there after, after those days an agent or bot texts to respond that you need to call in - you call in and you taken from pillar to post. Worst customer service ever
1 reviews | Active since Sept 2020
Worst customer service
I would never recommend this company to anyone, the worst service ever. You get logged out of their App, reach out via WhatsApp and they respond after 3 days, even after you have alerted them that you will be travelling and you need an active App for safety reasons. And there after, after those days an agent or bot texts to respond that you need to call in - you call in and you taken from pillar to post. Worst customer service ever
1 reviews | Active since Nov 2015
Don’t join Bidtrack
I’ve had Bidtrack for a year one, not a single missed payment and never really had an emergency that required me to use their services until tonight. Called cos they are two guys inside the yard, who keep inspecting the car and they are carrying weapons, I was looking through the window. Bidtrack told me that there’s a call out fee if I need them to come of R1400 and something, and they will not come unless I agree to that payment. I was never informed about that. Which basically means that unless the car does get ******, there’s nothing they will do about it. The cops came to my rescue before anything happened to the car however would not recommend Bidtrack, to even my worst enemy. The consultant also kept on telling to speak loudly cos he can’t hear me when I was whispering cos the guys were literally outsides with guns and could hear me! Am still livid! Don’t join this hell of a company
1 reviews | Active since Nov 2015
Don’t join Bidtrack
I’ve had Bidtrack for a year one, not a single missed payment and never really had an emergency that required me to use their services until tonight. Called cos they are two guys inside the yard, who keep inspecting the car and they are carrying weapons, I was looking through the window. Bidtrack told me that there’s a call out fee if I need them to come of R1400 and something, and they will not come unless I agree to that payment. I was never informed about that. Which basically means that unless the car does get ******, there’s nothing they will do about it. The cops came to my rescue before anything happened to the car however would not recommend Bidtrack, to even my worst enemy. The consultant also kept on telling to speak loudly cos he can’t hear me when I was whispering cos the guys were literally outsides with guns and could hear me! Am still livid! Don’t join this hell of a company
1 reviews | Active since Feb 2026
Find my Car
where is my car it been 5 months now no updates no nothing cased was opened App is suspended i cant communicate with you but the car is still with the ********s who stole it can somebody explain where is my car or your device installed on it car reg ch37spzn its a polo GTS.Do something about it
1 reviews | Active since Feb 2026
Find my Car
where is my car it been 5 months now no updates no nothing cased was opened App is suspended i cant communicate with you but the car is still with the ********s who stole it can somebody explain where is my car or your device installed on it car reg ch37spzn its a polo GTS.Do something about it
1 reviews | Active since Apr 2026
Subscribe At own risk
Dear Bidtrack Customer Service, I am writing to place Bidtrack on formal notice of a material failure in service delivery, which I believe constitutes a breach of your duty of care and a failure to meet the reasonable expectations created by your service offering and contractual obligations. On 09 April 2026 and 08h10, I received an alert indicating that my vehicle’s battery had been disconnected. This type of alert is widely recognised as a high-risk tampering event associated with vehicle crime. This was not a benign or accidental occurrence—my vehicle was broken into, the battery was removed to disable security systems, and multiple items were ******, including a customer laptop, an electronics toolkit, a Bosch electric drill, and the vehicle battery. Despite this clear and credible security threat, Bidtrack failed to take any proactive or reasonable steps to intervene. I received no call, no escalation, and no attempt to verify whether a ******** act was in progress. Given the nature of your services, I reasonably expected that: A critical tampering alert would trigger immediate verification procedures Bidtrack would attempt to contact me without delay Appropriate escalation protocols would be initiated in line with industry standards for vehicle security The absence of any such response represents, in my view, a failure to exercise reasonable care and skill, and a failure to deliver the service as reasonably expected by a paying customer. An alert without corresponding action does not meet the standard of a functional security service. As a direct result of this failure, I have suffered financial loss and have been exposed to avoidable risk. Accordingly, I formally demand the following: A full refund of my subscription fees for the past [9 months], on the basis that the service provided was not rendered with reasonable care, skill, or effectiveness Compensation for my losses in the amount of R18,500 A detailed written explanation addressing: Why no response or escalation was initiated following a high-risk tampering alert Whether your actions in this instance are consistent with your internal protocols and contractual commitments Full disclosure of your escalation and response procedures applicable to battery disconnection or tampering events Please note that under the Consumer Protection Act, consumers are entitled to services performed with reasonable care and skill, and to performance that meets the standards that a reasonable person would expect. If I do not receive a satisfactory and substantive response within 7 days, I will proceed without further notice to: Escalate the matter to the National Consumer Commission and the Consumer Goods and Services Ombud Cancel my contract on the grounds of non-performance Pursue recovery of my losses through all available legal channels This letter is written without prejudice to my rights. I trust Bidtrack will treat this matter with the seriousness it warrants. Kind regards, Brain Nkuna *** ***
1 reviews | Active since Apr 2026
Subscribe At own risk
Dear Bidtrack Customer Service, I am writing to place Bidtrack on formal notice of a material failure in service delivery, which I believe constitutes a breach of your duty of care and a failure to meet the reasonable expectations created by your service offering and contractual obligations. On 09 April 2026 and 08h10, I received an alert indicating that my vehicle’s battery had been disconnected. This type of alert is widely recognised as a high-risk tampering event associated with vehicle crime. This was not a benign or accidental occurrence—my vehicle was broken into, the battery was removed to disable security systems, and multiple items were ******, including a customer laptop, an electronics toolkit, a Bosch electric drill, and the vehicle battery. Despite this clear and credible security threat, Bidtrack failed to take any proactive or reasonable steps to intervene. I received no call, no escalation, and no attempt to verify whether a ******** act was in progress. Given the nature of your services, I reasonably expected that: A critical tampering alert would trigger immediate verification procedures Bidtrack would attempt to contact me without delay Appropriate escalation protocols would be initiated in line with industry standards for vehicle security The absence of any such response represents, in my view, a failure to exercise reasonable care and skill, and a failure to deliver the service as reasonably expected by a paying customer. An alert without corresponding action does not meet the standard of a functional security service. As a direct result of this failure, I have suffered financial loss and have been exposed to avoidable risk. Accordingly, I formally demand the following: A full refund of my subscription fees for the past [9 months], on the basis that the service provided was not rendered with reasonable care, skill, or effectiveness Compensation for my losses in the amount of R18,500 A detailed written explanation addressing: Why no response or escalation was initiated following a high-risk tampering alert Whether your actions in this instance are consistent with your internal protocols and contractual commitments Full disclosure of your escalation and response procedures applicable to battery disconnection or tampering events Please note that under the Consumer Protection Act, consumers are entitled to services performed with reasonable care and skill, and to performance that meets the standards that a reasonable person would expect. If I do not receive a satisfactory and substantive response within 7 days, I will proceed without further notice to: Escalate the matter to the National Consumer Commission and the Consumer Goods and Services Ombud Cancel my contract on the grounds of non-performance Pursue recovery of my losses through all available legal channels This letter is written without prejudice to my rights. I trust Bidtrack will treat this matter with the seriousness it warrants. Kind regards, Brain Nkuna *** ***
1 reviews | Active since Apr 2026
Unable to cancel Bidtrack subscription
After several calls to the call center and emailing Bidtrack, I am still unable to cancel the tracker for a car I sold 2 months ago. I highly do not recommend using their services!
1 reviews | Active since Mar 2026
Unable to Cancel Tracker – Still Active After 3 Months
I am extremely frustrated with the poor service I have received. I sold my vehicle three months ago and have been trying ever since to cancel the tracking device linked to it. Despite multiple emails sent by both myself and my son, as well as several phone calls, the tracker is still active on the vehicle with the new owner. To this day, I continue receiving alert SMS notifications and phone calls whenever the vehicle enters high-risk areas. This is completely unacceptable. I no longer own the vehicle, yet I am still being contacted as if I do. This situation has caused unnecessary stress and inconvenience. I cannot even sleep peacefully because of the constant alerts. I expect this matter to be resolved urgently and the tracker to be cancelled immediately. The lack of response and action over the past three months is deeply disappointing.
1 reviews | Active since Mar 2026
Unable to Cancel Tracker – Still Active After 3 Months
I am extremely frustrated with the poor service I have received. I sold my vehicle three months ago and have been trying ever since to cancel the tracking device linked to it. Despite multiple emails sent by both myself and my son, as well as several phone calls, the tracker is still active on the vehicle with the new owner. To this day, I continue receiving alert SMS notifications and phone calls whenever the vehicle enters high-risk areas. This is completely unacceptable. I no longer own the vehicle, yet I am still being contacted as if I do. This situation has caused unnecessary stress and inconvenience. I cannot even sleep peacefully because of the constant alerts. I expect this matter to be resolved urgently and the tracker to be cancelled immediately. The lack of response and action over the past three months is deeply disappointing.