ML
Manqoba L

1 reviews | Active since Jul 2026

02 Sept 2026, 07:42

Bidtrack referred me to Audio Secure in Pinetown located at 125 Josiah Gumede Rd to have a tracker fitted on my vehicle

Bidtrack referred me to Audio Secure in Pinetown located at 125 Josiah Gumede Rd to have a tracker fitted on my vehicle. The technicians cut the wire that made my car display the engine light on the dashboard and the climate control buttons stopped functioning, the aircon not working. When i brought it back to Audio Secure, they were unable to fix the issue so they asked me to take the car to the dealership. The dealership took it to the service center for diagnosis and they requested the technician come to remove the tracker so they can try to determine the source of the problem. It was then discovered the technician had cut the wire that is connected to the systems responsible for all of the aforementioned problems arised. I am genuinely angry and disappointed by this situation and with Bidtrack because it has left me without the car since the dealership has ordered another wire to repair the damage caused. It has been three weeks now.

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Replies (1)
BidTrack
BidTrack's reply02 Sept 2026, 09:39
Official
Dear Mr Miya
 
Thank you for your email, and we sincerely apologise for the inconvenience and frustration caused by the issues following the installation of the tracking device on your vehicle.  A member of our team will contact you directly to discuss the current situation and the necessary arrangements regarding your vehicle while the matter is being resolved. We appreciate your patience and understanding, and we will continue to follow up on this matter to ensure that it is attended to as soon as possible. 

Kind Regards
Bidtrack