KM
Kobela M
1 reviews | Active since Sept 2020
07 Jul 2026, 19:10
Worst customer service
I would never recommend this company to anyone, the worst service ever. You get logged out of their App, reach out via WhatsApp and they respond after 3 days, even after you have alerted them that you will be travelling and you need an active App for safety reasons. And there after, after those days an agent or bot texts to respond that you need to call in - you call in and you taken from pillar to post. Worst customer service ever
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Replies (1)
BidTrack's replyOfficial
08 Jul 2026, 09:00Dear Mr Maphoto
Thank you for taking the time to share your feedback. We are extremely disappointed to hear about your experience and understand how frustrating this must have been, especially with your upcoming travel plans.
Thank you for taking the time to share your feedback. We are extremely disappointed to hear about your experience and understand how frustrating this must have been, especially with your upcoming travel plans.
Our Accounts Department will be in touch with you shortly to discuss your concerns and assist you further. We appreciate your patience and the opportunity to address this matter.
Regards
Bidtrack Customer Care
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Regards
Bidtrack Customer Care
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BidTrack's reply08 Jul 2026, 09:00
Official
Dear Mr Maphoto
Thank you for taking the time to share your feedback. We are extremely disappointed to hear about your experience and understand how frustrating this must have been, especially with your upcoming travel plans.
Thank you for taking the time to share your feedback. We are extremely disappointed to hear about your experience and understand how frustrating this must have been, especially with your upcoming travel plans.
Our Accounts Department will be in touch with you shortly to discuss your concerns and assist you further. We appreciate your patience and the opportunity to address this matter.
Regards
Bidtrack Customer Care
***
Regards
Bidtrack Customer Care
***