Based on recent customer reviews, Bet.co.za is drawing consistent criticism centred on withdrawals and payouts. Customers describe winnings sitting pending for days or weeks, accounts suddenly blocked for verification, and banking details disappearing, forcing repeated FICA submissions such as three month statements and voucher photos. Communication is a further frustration, with unanswered emails, calls that go nowhere, and escalations that never result in a callback. Unhonoured footy bonus promotions and missing Tsogo Sun loyalty points add to the dissatisfaction. One customer praised a dedicated consultant, Asante, for attentive and reliable service.
TrustIndex
1.9
NPS Score
-82
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Bet.co.za
What do customers say about Bet.co.za?
Based on recent customer reviews, Bet.co.za is drawing consistent criticism centred on withdrawals and payouts. Customers describe winnings sitting pending for days or weeks, accounts suddenly blocked for verification, and banking details disappearing, forcing repeated FICA submissions such as three month statements and voucher photos. Communication is a further frustration, with unanswered emails, calls that go nowhere, and escalations that never result in a callback. Unhonoured footy bonus promotions and missing Tsogo Sun loyalty points add to the dissatisfaction. One customer praised a dedicated consultant, Asante, for attentive and reliable service.
Is Bet.co.za trustworthy?
Bet.co.za has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 21 reviews in the last 12 months. Hellopeter has tracked Bet.co.za across 103 total reviews. How is the TrustIndex calculated? →
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2014
*** Removed My Account Balance and Has Not Explained Why
I have been trying to resolve a serious account dispute with *** since 14 September 2026. My account had previously been temporarily closed. When it was eventually reopened, my historical account information was no longer visible and the balance, which I estimate had been between R5,000 and R8,000, had been reduced to zero. *** subsequently told me that my account had been "erroneously credited" and that the funds were therefore removed. I have repeatedly asked them to substantiate this by providing a complete account ledger, identifying the specific credits they claim were erroneous, and showing exactly how my balance was reconciled to zero. Despite numerous emails and telephone calls, I have still received no substantive response. I called their support line again today, 22 September, at 11:31 and was specifically told that I would receive feedback "imminently". Several hours later, I have still received nothing. My concern is no longer only about the amount involved. It is the fact that funds were removed from my account, my previous account history is no longer visible, and *** has so far failed to provide the underlying records or a proper explanation despite repeated requests. I have now escalated the matter to the relevant gambling regulator and provided them with the supporting documentation. I would still prefer *** to resolve this directly. I am simply asking for a senior representative to provide a substantive written response, the complete account ledger and a transparent reconciliation of what happened to my account balance.
1 reviews | Active since Apr 2014
*** Removed My Account Balance and Has Not Explained Why
I have been trying to resolve a serious account dispute with *** since 14 September 2026. My account had previously been temporarily closed. When it was eventually reopened, my historical account information was no longer visible and the balance, which I estimate had been between R5,000 and R8,000, had been reduced to zero. *** subsequently told me that my account had been "erroneously credited" and that the funds were therefore removed. I have repeatedly asked them to substantiate this by providing a complete account ledger, identifying the specific credits they claim were erroneous, and showing exactly how my balance was reconciled to zero. Despite numerous emails and telephone calls, I have still received no substantive response. I called their support line again today, 22 September, at 11:31 and was specifically told that I would receive feedback "imminently". Several hours later, I have still received nothing. My concern is no longer only about the amount involved. It is the fact that funds were removed from my account, my previous account history is no longer visible, and *** has so far failed to provide the underlying records or a proper explanation despite repeated requests. I have now escalated the matter to the relevant gambling regulator and provided them with the supporting documentation. I would still prefer *** to resolve this directly. I am simply asking for a senior representative to provide a substantive written response, the complete account ledger and a transparent reconciliation of what happened to my account balance.
1 reviews | Active since Aug 2026
Withdrawing my winnings led to my account being blocked
Bet.co.za are ********s i deposited over the past weekend and won R4k then i made a withdrawal Instead of processing my withdrawal they blocked my account and told me they are verifying even though i spoke to won of them and they told me my account was long time verified.... Now ive been trying to communicate with them via both email and call and the emails are not responded to the calls are answered but no one is speaking to me..... Any one who can help me on how to deal with this please help and those who are thinking of opening an account think twice because youll never get your winnings
1 reviews | Active since Aug 2026
Withdrawing my winnings led to my account being blocked
Bet.co.za are ********s i deposited over the past weekend and won R4k then i made a withdrawal Instead of processing my withdrawal they blocked my account and told me they are verifying even though i spoke to won of them and they told me my account was long time verified.... Now ive been trying to communicate with them via both email and call and the emails are not responded to the calls are answered but no one is speaking to me..... Any one who can help me on how to deal with this please help and those who are thinking of opening an account think twice because youll never get your winnings
1 reviews | Active since Nov 2017
Best of the Best Consultants
I was assigned to the best consultant ever Asante, Her service is exceptional, she responds on time and she inform us when she is not available and when she comes back she post suggestions of games to play and very responsive when chatting with her she takes her job with pride and you can tell that she enjoys working for the company our conversations are always flowing as if I am chatting with someone I know personally Keep up the good work Asante you are very much appreciated
1 reviews | Active since Nov 2017
Best of the Best Consultants
I was assigned to the best consultant ever Asante, Her service is exceptional, she responds on time and she inform us when she is not available and when she comes back she post suggestions of games to play and very responsive when chatting with her she takes her job with pride and you can tell that she enjoys working for the company our conversations are always flowing as if I am chatting with someone I know personally Keep up the good work Asante you are very much appreciated
1 reviews | Active since Nov 2018
Urgent Complaint – Failure to Update Contact Details & Service Impact
REQ984409 I am writing to formally lodge a complaint regarding your continued failure to update my phone number despite multiple requests over several months. I have repeatedly contacted your support channels to have this issue resolved, but no meaningful assistance has been provided. Specifically, I have attempted to engage with Mpho Lloyd, Fortunate, and Vuyelwa, all of whom have failed to assist in resolving this matter. I have also reached out to Escalations at Tsogo Sun. As a result of your inaction: I have not received important benefits and milestone notifications My access to rewards has been blocked My overall experience with your service has been significantly negatively impacted To make matters worse, I am unable to update my phone number independently, as your “forgot username/password” functionality on the website does not work. This has left me completely dependent on your support team, which has unfortunately been ineffective to date. This situation is unacceptable. I request that: My phone number be updated immediately Any missed benefits, milestones, or rewards be reviewed and reinstated where applicable A clear explanation be provided as to why this issue has persisted for several months Please treat this matter with urgency. If I do not receive a satisfactory response within 24 hours of this email, I will escalate this matter to the relevant Ombudsman and governing board for further investigation.
1 reviews | Active since Nov 2018
Urgent Complaint – Failure to Update Contact Details & Service Impact
REQ984409 I am writing to formally lodge a complaint regarding your continued failure to update my phone number despite multiple requests over several months. I have repeatedly contacted your support channels to have this issue resolved, but no meaningful assistance has been provided. Specifically, I have attempted to engage with Mpho Lloyd, Fortunate, and Vuyelwa, all of whom have failed to assist in resolving this matter. I have also reached out to Escalations at Tsogo Sun. As a result of your inaction: I have not received important benefits and milestone notifications My access to rewards has been blocked My overall experience with your service has been significantly negatively impacted To make matters worse, I am unable to update my phone number independently, as your “forgot username/password” functionality on the website does not work. This has left me completely dependent on your support team, which has unfortunately been ineffective to date. This situation is unacceptable. I request that: My phone number be updated immediately Any missed benefits, milestones, or rewards be reviewed and reinstated where applicable A clear explanation be provided as to why this issue has persisted for several months Please treat this matter with urgency. If I do not receive a satisfactory response within 24 hours of this email, I will escalate this matter to the relevant Ombudsman and governing board for further investigation.
1 reviews | Active since Mar 2026
Frozen money
I am still waiting for a feedback and my money from Bet.co.za I wrote to hellopeter about 2 months back and still I haven't received any reason why my amount was held. How long should I wait as I need this money. I will never recommend this site to anyone.
1 reviews | Active since Mar 2026
Frozen money
I am still waiting for a feedback and my money from Bet.co.za I wrote to hellopeter about 2 months back and still I haven't received any reason why my amount was held. How long should I wait as I need this money. I will never recommend this site to anyone.
1 reviews | Active since Jan 2026
Unhappy customer
This company remove my banking on their platform when I enquire they keep on telling me someone will call me but nothing, it’s been days I keep calling them the only thing they are telling me is that the matter has been escalated someone will call you, I want my money they asked me to send my 3 months bank statements and proof of vouchers I loaded I did send all documents but nothing I am not happy with them I want my money. They must give my money and close my my account.
1 reviews | Active since Jan 2026
Unhappy customer
This company remove my banking on their platform when I enquire they keep on telling me someone will call me but nothing, it’s been days I keep calling them the only thing they are telling me is that the matter has been escalated someone will call you, I want my money they asked me to send my 3 months bank statements and proof of vouchers I loaded I did send all documents but nothing I am not happy with them I want my money. They must give my money and close my my account.
1 reviews | Active since May 2026
Bad service/bad betting site
This site is ridiculous you do everything from your documentation being Fica to them requesting for a photo of your ID card showing all four sides,but yesterday I could not withdraw my funds amounting to R8000 because my banking details where no longer there I called and spoke to different agents who still gave me a run around was told to resend my banking documentation( 3months bank statements) and a photo of the Voucher ID's which I did but still no one was provide me with any progress my funds are still in the bet account
1 reviews | Active since May 2026
Bad service/bad betting site
This site is ridiculous you do everything from your documentation being Fica to them requesting for a photo of your ID card showing all four sides,but yesterday I could not withdraw my funds amounting to R8000 because my banking details where no longer there I called and spoke to different agents who still gave me a run around was told to resend my banking documentation( 3months bank statements) and a photo of the Voucher ID's which I did but still no one was provide me with any progress my funds are still in the bet account