Scores reflect the Overall AI Score for each category
Based on recent customer reviews, BASH presents a deeply strained online retail experience. Customers consistently report wrong items arriving, parcels marked delivered that never arrive, and refunds that stall for weeks. A recurring theme is unresolved support tickets and courier failures. A minority describe fast, well communicated deliveries, showing the model works when execution holds.
Top Strengths:
- •Product Quality & Value: When correct items arrive, customers praise quality, accurate sizing and items matching the listing. Promotional pricing on Black Friday and multi-buy deals draws genuine appreciation, though misleading promo terms and false product descriptions undercut this repeatedly.
TrustIndex
2
NPS Score
-65
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About BASH
What do customers say about BASH?
Based on recent customer reviews, BASH presents a deeply strained online retail experience. Customers consistently report wrong items arriving, parcels marked delivered that never arrive, and refunds that stall for weeks. A recurring theme is unresolved support tickets and courier failures. A minority describe fast, well communicated deliveries, showing the model works when execution holds.
What is BASH's biggest strength?
BASH's biggest strength, according to Hellopeter's AI analysis, is Product Quality & Value. When correct items arrive, customers praise quality, accurate sizing and items matching the listing. Promotional pricing on Black Friday and multi-buy deals draws genuine appreciation, though misleading promo terms and false product descriptions undercut this repeatedly.
What are the most common complaints about BASH?
The most common complaint about BASH, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customers describe being bounced between Bash, TFG and stores with no ownership taken. Ticket numbers are issued then closed without resolution, calls drop, and agents are described as dismissive. Named agents feature in both praise and complaints.
Is BASH trustworthy?
BASH has a TrustIndex of 2 out of 10 on Hellopeter, based on 278 reviews in the last 12 months. Hellopeter has tracked BASH across 1,068 total reviews. How is the TrustIndex calculated? →
Recent reviews (278)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2020
URGENT Complaint - Defective Product & Terrible Service - Order ***
URGENT Complaint - Defective Product & Terrible Service - Order *** I am writing this review to formally complain about my terrible experience with Bash and Amplify. Order Number: *** Product: Amplify Stellar Series Bluetooth Headsets I received defective headsets. The power button and volume-down button do NOT work at all, making the product completely unusable. Since receiving this faulty product, I have made several attempts to return and exchange it, with NO help. 1. The Bash App is useless for returns: There is no clear way to return the product on the app. 2. In-store staff cannot help: When I went in-store, the personnel said they can't process the return/exchange for this order. 3. Customer Service is rude and unhelpful: The Bash customer service support team has been extremely rude, dismissive, and unhelpful. They have offered no solution. The return/exchange process is intentionally difficult and is far from being customer-centric. It feels like you make it impossible on purpose so customers just give up. I am extremely disappointed. Bash is providing shocking customer service, and Amplify is selling low-quality, defective products. At this point, I DO NOT want an exchange. I have lost all trust in both Bash and Amplify. I demand a FULL REFUND to be processed ASAP. I advise all potential customers to think twice before ordering from Bash, especially Amplify products. I expect a resolution and my refund within 48 hours.
1 reviews | Active since Dec 2020
URGENT Complaint - Defective Product & Terrible Service - Order ***
URGENT Complaint - Defective Product & Terrible Service - Order *** I am writing this review to formally complain about my terrible experience with Bash and Amplify. Order Number: *** Product: Amplify Stellar Series Bluetooth Headsets I received defective headsets. The power button and volume-down button do NOT work at all, making the product completely unusable. Since receiving this faulty product, I have made several attempts to return and exchange it, with NO help. 1. The Bash App is useless for returns: There is no clear way to return the product on the app. 2. In-store staff cannot help: When I went in-store, the personnel said they can't process the return/exchange for this order. 3. Customer Service is rude and unhelpful: The Bash customer service support team has been extremely rude, dismissive, and unhelpful. They have offered no solution. The return/exchange process is intentionally difficult and is far from being customer-centric. It feels like you make it impossible on purpose so customers just give up. I am extremely disappointed. Bash is providing shocking customer service, and Amplify is selling low-quality, defective products. At this point, I DO NOT want an exchange. I have lost all trust in both Bash and Amplify. I demand a FULL REFUND to be processed ASAP. I advise all potential customers to think twice before ordering from Bash, especially Amplify products. I expect a resolution and my refund within 48 hours.
1 reviews | Active since Mar 2021
I'm being ignored by them
Was sold a lsptop that was either refurbished or faulty through Bash and hi , paid 7k for the laptop and all of a sudden the screen had ink on it and i sent it back to a foshini store, mind you , i did not physically harm the laptop and i was told i need to pay for repairs irregardless and i refused as i told that the laptop needs to be assessed as to how the screen got damaged. Ive been sending emails back and forth to the company but nobody is giving me clear communication as to what exactly is goong to happen. These people have put me through hell and back as i use my laptop to feed my family of which i have communicated several times to them but nobody gives a sh*t. Meagan Booysen Only sent me an email once saying she is not able to do anything at this point till the laptop has been sent back to the store yet their repairers have the laptop with them and are demanding money from me!!!!! IF YOU THINKING OF BUYING ANY DEVICE FROM THEM, PLEASE LOOK ELSEWHERE!!!!!
1 reviews | Active since Mar 2021
I'm being ignored by them
Was sold a lsptop that was either refurbished or faulty through Bash and hi , paid 7k for the laptop and all of a sudden the screen had ink on it and i sent it back to a foshini store, mind you , i did not physically harm the laptop and i was told i need to pay for repairs irregardless and i refused as i told that the laptop needs to be assessed as to how the screen got damaged. Ive been sending emails back and forth to the company but nobody is giving me clear communication as to what exactly is goong to happen. These people have put me through hell and back as i use my laptop to feed my family of which i have communicated several times to them but nobody gives a sh*t. Meagan Booysen Only sent me an email once saying she is not able to do anything at this point till the laptop has been sent back to the store yet their repairers have the laptop with them and are demanding money from me!!!!! IF YOU THINKING OF BUYING ANY DEVICE FROM THEM, PLEASE LOOK ELSEWHERE!!!!!
1 reviews | Active since May 2022
Poor Service and Failure to assist
I would like to bring under your attention that l have purchased a phone for my mother in 2024 and took out insurance on it. I've had the phone fixed numerous times without making use of insurance as they have previously delayed the process and my mother waited over 2 months for the phone to be fixed. I have placed a claim on the 1 October 2026 at American Swiss Promenade as my mother had lost her phone on the 26 September. The staff member informed me that the insurance company will contact within a week. I have spoken to the manager Rukshanah telephonically on the 9th October, only to be informed that the claim forms were misplaced. She seemed to have dropped the line on me and didn't return the call. I called back multiple times but they avoided my calls. When l eventually got through l was told that she is busy with a customer and will return my call which she never did. I called TFG monitor they informed me that my documents were not submitted and that I was supposed to receive a reference number. My mother went to the store in hope to have the matter resolved by getting the reference number. I contacted TFG Monitor again. The representative, Vezi Bomela informed me that in order to avoid further delay they need a second *** number of a sim I have not used nor recharged for the past 2 years. I have had the number blocked that l have used.I have also submitted an affidavit for that number. I explained that l no longer remember the second number. Telkom disconnects and recycle the numbers that's no longer in use. I was informed that there is nothing TFG monitor can do to further assist. I would like to know if you could kindly assist me in order to resolve the matter. You may contact me via email *** THANK YOU
1 reviews | Active since May 2022
Poor Service and Failure to assist
I would like to bring under your attention that l have purchased a phone for my mother in 2024 and took out insurance on it. I've had the phone fixed numerous times without making use of insurance as they have previously delayed the process and my mother waited over 2 months for the phone to be fixed. I have placed a claim on the 1 October 2026 at American Swiss Promenade as my mother had lost her phone on the 26 September. The staff member informed me that the insurance company will contact within a week. I have spoken to the manager Rukshanah telephonically on the 9th October, only to be informed that the claim forms were misplaced. She seemed to have dropped the line on me and didn't return the call. I called back multiple times but they avoided my calls. When l eventually got through l was told that she is busy with a customer and will return my call which she never did. I called TFG monitor they informed me that my documents were not submitted and that I was supposed to receive a reference number. My mother went to the store in hope to have the matter resolved by getting the reference number. I contacted TFG Monitor again. The representative, Vezi Bomela informed me that in order to avoid further delay they need a second *** number of a sim I have not used nor recharged for the past 2 years. I have had the number blocked that l have used.I have also submitted an affidavit for that number. I explained that l no longer remember the second number. Telkom disconnects and recycle the numbers that's no longer in use. I was informed that there is nothing TFG monitor can do to further assist. I would like to know if you could kindly assist me in order to resolve the matter. You may contact me via email *** THANK YOU
1 reviews | Active since Feb 2018
Bash delivery drivers think they've made it
⭐ 1/5 – Extremely disappointing service! The driver's attitude was absolutely unacceptable. An 8-minute waiting window is simply not enough, especially when customers have made arrangements and are expecting their deliveries. What made the experience worse was the attitude I received. There is a way to communicate with customers, and being rude or impatient is never acceptable. Now, because of this experience, I have to wait until tomorrow for another driver, which is an unnecessary inconvenience. I placed my order expecting a smooth delivery process, not to be left frustrated and having to rearrange things because of poor service. Bash seriously needs to look into how its drivers interact with customers and reconsider whether an 8-minute waiting period is reasonable. Customers are paying for a service and deserve to be treated with respect. Delivery is not just about getting an order from point A to point B; the customer experience matters too. I am genuinely disappointed because this could have been handled so much better. Bash, please do better. Better communication, more reasonable waiting times and professional drivers should be the bare minimum. This experience has left a very bad impression.
1 reviews | Active since Feb 2018
Bash delivery drivers think they've made it
⭐ 1/5 – Extremely disappointing service! The driver's attitude was absolutely unacceptable. An 8-minute waiting window is simply not enough, especially when customers have made arrangements and are expecting their deliveries. What made the experience worse was the attitude I received. There is a way to communicate with customers, and being rude or impatient is never acceptable. Now, because of this experience, I have to wait until tomorrow for another driver, which is an unnecessary inconvenience. I placed my order expecting a smooth delivery process, not to be left frustrated and having to rearrange things because of poor service. Bash seriously needs to look into how its drivers interact with customers and reconsider whether an 8-minute waiting period is reasonable. Customers are paying for a service and deserve to be treated with respect. Delivery is not just about getting an order from point A to point B; the customer experience matters too. I am genuinely disappointed because this could have been handled so much better. Bash, please do better. Better communication, more reasonable waiting times and professional drivers should be the bare minimum. This experience has left a very bad impression.
1 reviews | Active since Jul 2026
TFG Account Activated but No Card, No ***, No ***, and Now Blocked
My TFG account was activated in August 2026. I received credit and insurance documentation confirming approval, but I have never received a physical card, virtual card details, ***, or monthly statements. I am unable to access the account through the Bash app because it requires card information that was never provided. After escalating the issue to customer service, I received an SMS that the account has been blocked. I am therefore unable to access or monitor a credit facility that exists in my name despite repeated attempts to obtain assistance.
1 reviews | Active since Jul 2026
TFG Account Activated but No Card, No ***, No ***, and Now Blocked
My TFG account was activated in August 2026. I received credit and insurance documentation confirming approval, but I have never received a physical card, virtual card details, ***, or monthly statements. I am unable to access the account through the Bash app because it requires card information that was never provided. After escalating the issue to customer service, I received an SMS that the account has been blocked. I am therefore unable to access or monitor a credit facility that exists in my name despite repeated attempts to obtain assistance.
1 reviews | Active since Oct 2026
Bash poor customer service
Bought an item on Bash online on the 8th of October 2026 the expected delivery date was the 14th on that very same day I received an e-mail that my delivery is dalayed minutes after I received another e-mail stating the delivery has failed when I track my order via *** it stated my parcel was heading to witbank emalahleni a completely different address I inserted when processing the purchase, when I called their customer service they say I cancelled the order clearly they failed to do their job they got the addresses mixed up and made a cover up that I cancelled the order of which I did not, now I have to wait 7 days for a refund, very poor customer service they offer and soo unprofessional I wouldn't recommend any one to use their service furthermore I am going to cancel the account I have with TFG.
1 reviews | Active since Oct 2026
Bash poor customer service
Bought an item on Bash online on the 8th of October 2026 the expected delivery date was the 14th on that very same day I received an e-mail that my delivery is dalayed minutes after I received another e-mail stating the delivery has failed when I track my order via *** it stated my parcel was heading to witbank emalahleni a completely different address I inserted when processing the purchase, when I called their customer service they say I cancelled the order clearly they failed to do their job they got the addresses mixed up and made a cover up that I cancelled the order of which I did not, now I have to wait 7 days for a refund, very poor customer service they offer and soo unprofessional I wouldn't recommend any one to use their service furthermore I am going to cancel the account I have with TFG.
1 reviews | Active since Nov 2025
DELIVERY WILL END IN FAILURE - DON'T TAKE ANY RESPONSIBILITY
Bash cancelled my order and refuses to resolve the delivery issue Bash cancelled my order after what they claim were three delivery attempts, yet the tracking on my side shows only ONE failed attempt. That attempt happened after I had already left work for the day. They also claim my delivery address was incorrect, despite the address being correct. Nobody called either of the contact numbers I provided to arrange delivery or clarify the address. Bash's stated policy allows three delivery attempts, but the information available to me does not support their claim that all three happened. When I contacted support, they refused to take action to resolve the problem. I am extremely frustrated by the cancellation, the conflicting explanations, and the lack of assistance. I expect Bash to provide proof of all three alleged attempts, explain why neither contact number was called, and arrange a proper resolution so I can receive my parcel.
1 reviews | Active since Nov 2025
DELIVERY WILL END IN FAILURE - DON'T TAKE ANY RESPONSIBILITY
Bash cancelled my order and refuses to resolve the delivery issue Bash cancelled my order after what they claim were three delivery attempts, yet the tracking on my side shows only ONE failed attempt. That attempt happened after I had already left work for the day. They also claim my delivery address was incorrect, despite the address being correct. Nobody called either of the contact numbers I provided to arrange delivery or clarify the address. Bash's stated policy allows three delivery attempts, but the information available to me does not support their claim that all three happened. When I contacted support, they refused to take action to resolve the problem. I am extremely frustrated by the cancellation, the conflicting explanations, and the lack of assistance. I expect Bash to provide proof of all three alleged attempts, explain why neither contact number was called, and arrange a proper resolution so I can receive my parcel.
1 reviews | Active since Oct 2026
I paid for goods never received my parcel Phoned Ram Couriers and Bash They told me it is more th...
I paid for goods never received my parcel Phoned Ram Couriers and Bash They told me it is more than 30 days matter is out of their hands.Despite numerous calls and *** package is lost, without anyone taking responsibility.It is totally unacceptable.R700 is down the drain
1 reviews | Active since Oct 2026
I paid for goods never received my parcel Phoned Ram Couriers and Bash They told me it is more th...
I paid for goods never received my parcel Phoned Ram Couriers and Bash They told me it is more than 30 days matter is out of their hands.Despite numerous calls and *** package is lost, without anyone taking responsibility.It is totally unacceptable.R700 is down the drain