Based on recent customer reviews, Bank Zero draws heavy criticism for accounts being frozen or placed on hold without clear explanation, leaving customers unable to access funds needed for school fees, weddings and daily expenses. Many describe unanswered calls, emails and WhatsApp queries, no call centre and no senior escalation path. Onboarding and FICA verification failures, rejected funding deposits and app document upload limits frustrate new clients, particularly traders and business account holders. A minority praise zero monthly fees, a simple app and helpful WhatsApp support, while card durability drew mild concern.
TrustIndex
2.4
NPS Score
-86
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Bank Zero
What do customers say about Bank Zero?
Based on recent customer reviews, Bank Zero draws heavy criticism for accounts being frozen or placed on hold without clear explanation, leaving customers unable to access funds needed for school fees, weddings and daily expenses. Many describe unanswered calls, emails and WhatsApp queries, no call centre and no senior escalation path. Onboarding and FICA verification failures, rejected funding deposits and app document upload limits frustrate new clients, particularly traders and business account holders. A minority praise zero monthly fees, a simple app and helpful WhatsApp support, while card durability drew mild concern.
Is Bank Zero trustworthy?
Bank Zero has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 27 reviews in the last 12 months. They reply to 38% of negative reviews, typically within 421 hours 33 min. Hellopeter has tracked Bank Zero across 70 total reviews. How is the TrustIndex calculated? →
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2010
***gy-bank Not for Real Banking
BankZero is a "***gy bank" if you want to play with a bank account, and you keep your petty cash or convert your cake-tin coins into electronic money. See it as a concept that could have been the best invention since sliced bread, but like bread left on the counter, it has become really crusty. Their personal banking might be okay, but their business offering has serious limitations. First, they have no phone numbers (that ring), and WhatsApp is a best effort. When it works, it works, but you will know if it does not. Let your children play around with them; it's not for serious people.
1 reviews | Active since Apr 2010
***gy-bank Not for Real Banking
BankZero is a "***gy bank" if you want to play with a bank account, and you keep your petty cash or convert your cake-tin coins into electronic money. See it as a concept that could have been the best invention since sliced bread, but like bread left on the counter, it has become really crusty. Their personal banking might be okay, but their business offering has serious limitations. First, they have no phone numbers (that ring), and WhatsApp is a best effort. When it works, it works, but you will know if it does not. Let your children play around with them; it's not for serious people.
1 reviews | Active since Aug 2023
Bank Zero no Communication in urgent matters
Bank zero has placed my account on hold for verification. Once the documents were sent they have not removed the hold or contacted me in anyway. Jerome Sibiya, Customer Relationship Manager, has not been able to give me a turnaround time after several attempts. I need to use my account. Kindly assist with this matter as I have been more than patient.
1 reviews | Active since Aug 2023
Bank Zero no Communication in urgent matters
Bank zero has placed my account on hold for verification. Once the documents were sent they have not removed the hold or contacted me in anyway. Jerome Sibiya, Customer Relationship Manager, has not been able to give me a turnaround time after several attempts. I need to use my account. Kindly assist with this matter as I have been more than patient.
1 reviews | Active since Mar 2017
No Communication and Account blocked even after all FICA documants have been verified
Bank Zero asked for FICA documents I submitted them via email to the email address provided (***) The Bank Zero Banking App shows them as "Verified" Then after a couple of months I received emails every couple of months saying my account would be blocked because of non-submission of these FICA documents I emailed them with copies of the original submission and email, to show them I had submitted - No replies to my emails Now my accounts are blocked (can't do EFT, nor internal transfers) So I submitted a complaint to *** but got an automated response to say that I cannot do this if I do not have a reference number But *** never replies and so, does not provide a reference number So I called the Bank Zero number (***) provided by Bank Zero on their website for queries, however this number always just goes straight to mailbox So now, if all of Bank Zero's own channels for queries or complaints have been exhausted and are unresponsive, how is a customer supposed to find out why they have blocked an account, if the threats stated in advance of the deadline for submission of FICA documents are invalid, because the documents have been submitted and show as verified on the APP? How do you get communication as to what the problem is from a Bank that doesn't even seem to be there? So, I googled as to whether Bank Zero was in any kind of financial trouble, but Google says that the Bank is going well, no problems. If bank Zero bothers to read this, please contact me. And please don't dare give a potentially falsely defamatory auto response like I saw given to another complainant on Hellopeter, wherein you said that you have to block accounts that have been flagged by some authority - I am a retired professional with an impeccable reputation and will not take such responses lightly. Is this Bank about to run away with everyone's money? I see so many complaints
1 reviews | Active since Mar 2017
No Communication and Account blocked even after all FICA documants have been verified
Bank Zero asked for FICA documents I submitted them via email to the email address provided (***) The Bank Zero Banking App shows them as "Verified" Then after a couple of months I received emails every couple of months saying my account would be blocked because of non-submission of these FICA documents I emailed them with copies of the original submission and email, to show them I had submitted - No replies to my emails Now my accounts are blocked (can't do EFT, nor internal transfers) So I submitted a complaint to *** but got an automated response to say that I cannot do this if I do not have a reference number But *** never replies and so, does not provide a reference number So I called the Bank Zero number (***) provided by Bank Zero on their website for queries, however this number always just goes straight to mailbox So now, if all of Bank Zero's own channels for queries or complaints have been exhausted and are unresponsive, how is a customer supposed to find out why they have blocked an account, if the threats stated in advance of the deadline for submission of FICA documents are invalid, because the documents have been submitted and show as verified on the APP? How do you get communication as to what the problem is from a Bank that doesn't even seem to be there? So, I googled as to whether Bank Zero was in any kind of financial trouble, but Google says that the Bank is going well, no problems. If bank Zero bothers to read this, please contact me. And please don't dare give a potentially falsely defamatory auto response like I saw given to another complainant on Hellopeter, wherein you said that you have to block accounts that have been flagged by some authority - I am a retired professional with an impeccable reputation and will not take such responses lightly. Is this Bank about to run away with everyone's money? I see so many complaints
1 reviews | Active since Aug 2021
Silence after deposit. I want my refund.
Stay away problems from the start. No proper communication. They welcomed me asked to deposit money into my account. Told me my card is ready for delivery blla bla bla. After my deposit and welcome email another email my account was rejected. No refund No valid reason for their actions No further communication. All is very *****.
1 reviews | Active since Aug 2021
Silence after deposit. I want my refund.
Stay away problems from the start. No proper communication. They welcomed me asked to deposit money into my account. Told me my card is ready for delivery blla bla bla. After my deposit and welcome email another email my account was rejected. No refund No valid reason for their actions No further communication. All is very *****.
1 reviews | Active since Aug 2020
Worst customer experience trying to open a business account
Worst experience ever trying to open a business bank account. The app keeps crashing, with no error or indication of what is wrong. Opening a personal account looks like a 5-year-old created the app interface. Not worth it.
1 reviews | Active since Aug 2020
Worst customer experience trying to open a business account
Worst experience ever trying to open a business bank account. The app keeps crashing, with no error or indication of what is wrong. Opening a personal account looks like a 5-year-old created the app interface. Not worth it.
1 reviews | Active since Apr 2013
Refund Delays
I would like to express my dissatisfaction with the service I have experienced regarding refunds that have not reflected in my Bank Zero account despite being successfully processed by the merchants. On 27 September 2027, I made a payment using my Bank Zero card to Takealot.com. Due to circumstances on the merchant's side, I had to cancel the order. The cancellation was processed, and the refund was successfully approved and initiated by Takealot on the same day. Similarly, on 7 September 2027, I requested a refund from Amazon after certain obligations on their side were not met. The refund was also processed by the merchant on the same day as the request. Despite both merchants confirming that the refunds were successfully processed, it has now been almost two weeks, and the funds have still not reflected in my Bank Zero account. As a customer, I find this extremely frustrating and disappointing.
1 reviews | Active since Apr 2013
Refund Delays
I would like to express my dissatisfaction with the service I have experienced regarding refunds that have not reflected in my Bank Zero account despite being successfully processed by the merchants. On 27 September 2027, I made a payment using my Bank Zero card to Takealot.com. Due to circumstances on the merchant's side, I had to cancel the order. The cancellation was processed, and the refund was successfully approved and initiated by Takealot on the same day. Similarly, on 7 September 2027, I requested a refund from Amazon after certain obligations on their side were not met. The refund was also processed by the merchant on the same day as the request. Despite both merchants confirming that the refunds were successfully processed, it has now been almost two weeks, and the funds have still not reflected in my Bank Zero account. As a customer, I find this extremely frustrating and disappointing.
1 reviews | Active since Sept 2026
***********, HEARTLESS, AND HIDING BEHIND AI BOTS. YOU ARE RUINING LIVES.
I am writing this review out of pure desperation and absolute fury. Bank Zero has arbitrarily placed my account on "safe mode" without a single phone call, email, or notification. You have effectively frozen my life with zero explanation and zero warning. Because Bank Zero refuses to employ actual human beings for customer support, I have been sent from pillar to post trying to fix this. There is no support line to call. Instead, I am forced to argue with an AI chatbot on WhatsApp that is completely useless and incapable of solving a complex problem. It is a never-ending loop of robotic nonsense while my actual life falls apart. Do you understand the real-world damage you are causing? Because of your arbitrary "safe mode," I cannot access my own funds. I have not been able to pay my children’s school fees. Do you care that your lack of a support structure is directly impacting my children's education? This is not "disruptive banking," this is negligent, faceless, and cruel. You are playing games with people's livelihoods while hiding behind technology so you don't have to face the consequences. Fix my account immediately and give me a human being to speak to, or I will be taking this to the Banking Ombudsman. You should be ashamed of how you treat your clients.
1 reviews | Active since Sept 2026
***********, HEARTLESS, AND HIDING BEHIND AI BOTS. YOU ARE RUINING LIVES.
I am writing this review out of pure desperation and absolute fury. Bank Zero has arbitrarily placed my account on "safe mode" without a single phone call, email, or notification. You have effectively frozen my life with zero explanation and zero warning. Because Bank Zero refuses to employ actual human beings for customer support, I have been sent from pillar to post trying to fix this. There is no support line to call. Instead, I am forced to argue with an AI chatbot on WhatsApp that is completely useless and incapable of solving a complex problem. It is a never-ending loop of robotic nonsense while my actual life falls apart. Do you understand the real-world damage you are causing? Because of your arbitrary "safe mode," I cannot access my own funds. I have not been able to pay my children’s school fees. Do you care that your lack of a support structure is directly impacting my children's education? This is not "disruptive banking," this is negligent, faceless, and cruel. You are playing games with people's livelihoods while hiding behind technology so you don't have to face the consequences. Fix my account immediately and give me a human being to speak to, or I will be taking this to the Banking Ombudsman. You should be ashamed of how you treat your clients.