No Communication and Account blocked even after all FICA documants have been verified

Bank Zero asked for FICA documents I submitted them via email to the email address provided (***) The Bank Zero Banking App shows them as "Verified" Then after a couple of months I received emails every couple of months saying my account would be blocked because of non-submission of these FICA documents I emailed them with copies of the original submission and email, to show them I had submitted - No replies to my emails Now my accounts are blocked (can't do EFT, nor internal transfers) So I submitted a complaint to *** but got an automated response to say that I cannot do this if I do not have a reference number But *** never replies and so, does not provide a reference number So I called the Bank Zero number (***) provided by Bank Zero on their website for queries, however this number always just goes straight to mailbox So now, if all of Bank Zero's own channels for queries or complaints have been exhausted and are unresponsive, how is a customer supposed to find out why they have blocked an account, if the threats stated in advance of the deadline for submission of FICA documents are invalid, because the documents have been submitted and show as verified on the APP? How do you get communication as to what the problem is from a Bank that doesn't even seem to be there? So, I googled as to whether Bank Zero was in any kind of financial trouble, but Google says that the Bank is going well, no problems. If bank Zero bothers to read this, please contact me. And please don't dare give a potentially falsely defamatory auto response like I saw given to another complainant on Hellopeter, wherein you said that you have to block accounts that have been flagged by some authority - I am a retired professional with an impeccable reputation and will not take such responses lightly. Is this Bank about to run away with everyone's money? I see so many complaints