Refund Delays

I would like to express my dissatisfaction with the service I have experienced regarding refunds that have not reflected in my Bank Zero account despite being successfully processed by the merchants.

On 27 September 2027, I made a payment using my Bank Zero card to Takealot.com. Due to circumstances on the merchant's side, I had to cancel the order. The cancellation was processed, and the refund was successfully approved and initiated by Takealot on the same day.

Similarly, on 7 September 2027, I requested a refund from Amazon after certain obligations on their side were not met. The refund was also processed by the merchant on the same day as the request.

Despite both merchants confirming that the refunds were successfully processed, it has now been almost two weeks, and the funds have still not reflected in my Bank Zero account. As a customer, I find this extremely frustrating and disappointing.