TrustIndex
2.1
NPS Score
-72
Recommended: Unlikely
Sep '26 - Oct '26
Frequently Asked Questions About Avbob funeral services
Is Avbob funeral services trustworthy?
Avbob funeral services has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2025
Appalling service from Avbob Fuberal Service
Avbob you guys send threatening messages to cancel policies that have been paid,u guys never ever respond to emails,one cannot get through to you on *** number,I am now stressed that I will die not knowing that my funeral will be sorted by you. I am so tired of trying to call u guys,is everyone dead at avbob? Taking debit orders are done promptly but attending to customers is like getting blood out of stone. I have made eft payments sent to all email addresses *** claim we can use. I am now fed up with *** bad service. Mavis Susan Martin I have left numerous messages for you to call on email,ur emails come back non existent. If I am not contacted asap I will go onto every social media platform to bring to people's attention how terrible Avbobs customer service is Highly annoyed client Caroline
1 reviews | Active since Feb 2025
Appalling service from Avbob Fuberal Service
Avbob you guys send threatening messages to cancel policies that have been paid,u guys never ever respond to emails,one cannot get through to you on *** number,I am now stressed that I will die not knowing that my funeral will be sorted by you. I am so tired of trying to call u guys,is everyone dead at avbob? Taking debit orders are done promptly but attending to customers is like getting blood out of stone. I have made eft payments sent to all email addresses *** claim we can use. I am now fed up with *** bad service. Mavis Susan Martin I have left numerous messages for you to call on email,ur emails come back non existent. If I am not contacted asap I will go onto every social media platform to bring to people's attention how terrible Avbobs customer service is Highly annoyed client Caroline
1 reviews | Active since Jan 2023
The worst funeral services, have no sense of 24 /48 hours to pay put funds in need
The worst funeral service that has been in business, ask me why i even opened a funeral cover with this people, I have never missed a debit and now when it comes to time to claim they dont have a sense of emergency, the 24/ 48 hours they are referring does not exist, their mail box to send forms they gave me 6 *** all saying mail box are full and they have backlogs People die everyday they should hire enough staff to avoid such. The funeral is Sat its Thursday today I send my documents on Tuesday, no money ,no communication, the worst experience, please avoid taking a funeral cover with AVBOB. Who needs financial stress when your heart is already broken in loosing a loved one..
1 reviews | Active since Jan 2023
The worst funeral services, have no sense of 24 /48 hours to pay put funds in need
The worst funeral service that has been in business, ask me why i even opened a funeral cover with this people, I have never missed a debit and now when it comes to time to claim they dont have a sense of emergency, the 24/ 48 hours they are referring does not exist, their mail box to send forms they gave me 6 *** all saying mail box are full and they have backlogs People die everyday they should hire enough staff to avoid such. The funeral is Sat its Thursday today I send my documents on Tuesday, no money ,no communication, the worst experience, please avoid taking a funeral cover with AVBOB. Who needs financial stress when your heart is already broken in loosing a loved one..
1 reviews | Active since May 2017
No customer care or servixs
I sent continuous emails to *** to try and resolve an issue. I only receive automated emails with a *** number to call, which I cannot use outside SA. Terrible customer service as nothing has been resolved
1 reviews | Active since May 2017
No customer care or servixs
I sent continuous emails to *** to try and resolve an issue. I only receive automated emails with a *** number to call, which I cannot use outside SA. Terrible customer service as nothing has been resolved
1 reviews | Active since Jul 2026
The meaning of disappointment-Avbob
I paid without failure, but I have not received my money for the claim or money back for all those monthly payments I made. They asked for everything and I gave them, but they refused to pay me back. This is from May 2026.
1 reviews | Active since Jul 2026
The meaning of disappointment-Avbob
I paid without failure, but I have not received my money for the claim or money back for all those monthly payments I made. They asked for everything and I gave them, but they refused to pay me back. This is from May 2026.
1 reviews | Active since Oct 2026
I do not have physical documents on hand, I reques transparency and I am exercising my rights und...
I do not have physical documents on hand, I reques transparency and I am exercising my rights under the South African Policyholder Protection Rules and the Treating Customers Fairly (TCF) framework to demand that AVBOB retrieve my files and provide the following within three (3) business days: A Full Premium Paid Statement: A complete financial history showing every single monthly premium AVBOB received across both of my active accounts. Sum Insured & Cap Audit: Written confirmation of the original cover amounts for both policies and a detailed breakdown of how AVBOB's corporate cap was app****.
1 reviews | Active since Oct 2026
I do not have physical documents on hand, I reques transparency and I am exercising my rights und...
I do not have physical documents on hand, I reques transparency and I am exercising my rights under the South African Policyholder Protection Rules and the Treating Customers Fairly (TCF) framework to demand that AVBOB retrieve my files and provide the following within three (3) business days: A Full Premium Paid Statement: A complete financial history showing every single monthly premium AVBOB received across both of my active accounts. Sum Insured & Cap Audit: Written confirmation of the original cover amounts for both policies and a detailed breakdown of how AVBOB's corporate cap was app****.
1 reviews | Active since Aug 2020
Avbob Piet Retief
Avbob Piet Retief needs to be closed, worst experience ever. My husband passed away in Piet Retief where he was working, but actually lived in Bloemfontein. They sent 1 thin man to fetch him, who was off duty, after being told my husband is a big man almost 200kg. Young adults staying at the lodge where my husband was staying had to help the thin man to get my husband onto the stretcher and into the vehicle. The stretcher had no straps to strap him down, so they used rope lying around the area, then realised they tide the stretcher in flat position and had to unstrap him, lift the stretcher and strap again to transport him to vehicle. I asked for his wedding ring, them knowing I am in Bloemfontein, said he didn't have one on. I know for a fact he never took his ring off. I sent one of my husbands work colleagues to avbob to find out about the ring and all of a sudden, he had one on. They said they would send me his death certificate when they courier the ashes, which they didn't do. I then had to go get another death certificate for his estate to carry on. When avbob got the death certificate from Home Affairs, I was then blocked from getting my marriage certificate, which they were supposed to get with his death certificate, this has delayed his whole estate process. They sent our Samba funeral the invoice to pay, Samba confirmed the amount before payment in an ***. Now, 3 weeks after it has finalized, they want me to pay an extra amount of R7645 saying my funeral policy didn't pay for the coffin and cremation, which was on the invoice sent to Samba, and which Avbob had confirmed the amount to be paid in said email thread. My dad passed away 7 weeks after my husband, I advised my family to use another service. With the service they used, the process went smoothly, professionally, staff were kind and respectful to my passed dad and family and no extra costs weeks later. Some of which Avbob Piet Retief showed nothing of. This branch needs to be looked into urgently!!!
1 reviews | Active since Aug 2020
Avbob Piet Retief
Avbob Piet Retief needs to be closed, worst experience ever. My husband passed away in Piet Retief where he was working, but actually lived in Bloemfontein. They sent 1 thin man to fetch him, who was off duty, after being told my husband is a big man almost 200kg. Young adults staying at the lodge where my husband was staying had to help the thin man to get my husband onto the stretcher and into the vehicle. The stretcher had no straps to strap him down, so they used rope lying around the area, then realised they tide the stretcher in flat position and had to unstrap him, lift the stretcher and strap again to transport him to vehicle. I asked for his wedding ring, them knowing I am in Bloemfontein, said he didn't have one on. I know for a fact he never took his ring off. I sent one of my husbands work colleagues to avbob to find out about the ring and all of a sudden, he had one on. They said they would send me his death certificate when they courier the ashes, which they didn't do. I then had to go get another death certificate for his estate to carry on. When avbob got the death certificate from Home Affairs, I was then blocked from getting my marriage certificate, which they were supposed to get with his death certificate, this has delayed his whole estate process. They sent our Samba funeral the invoice to pay, Samba confirmed the amount before payment in an ***. Now, 3 weeks after it has finalized, they want me to pay an extra amount of R7645 saying my funeral policy didn't pay for the coffin and cremation, which was on the invoice sent to Samba, and which Avbob had confirmed the amount to be paid in said email thread. My dad passed away 7 weeks after my husband, I advised my family to use another service. With the service they used, the process went smoothly, professionally, staff were kind and respectful to my passed dad and family and no extra costs weeks later. Some of which Avbob Piet Retief showed nothing of. This branch needs to be looked into urgently!!!