NPS Score
-100
Recommended: Unlikely
Sep '26 - Oct '26
Frequently Asked Questions About Avbob funeral services
How is Avbob funeral services rated on Hellopeter?
Hellopeter has tracked Avbob funeral services across 9 reviews. Avbob funeral services hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Avbob funeral services? Write a review to help others decide.
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2026
The meaning of disappointment-Avbob
I paid without failure, but I have not received my money for the claim or money back for all those monthly payments I made. They asked for everything and I gave them, but they refused to pay me back. This is from May 2026.
1 reviews | Active since Jul 2026
The meaning of disappointment-Avbob
I paid without failure, but I have not received my money for the claim or money back for all those monthly payments I made. They asked for everything and I gave them, but they refused to pay me back. This is from May 2026.
1 reviews | Active since Oct 2026
I do not have physical documents on hand, I reques transparency and I am exercising my rights und...
I do not have physical documents on hand, I reques transparency and I am exercising my rights under the South African Policyholder Protection Rules and the Treating Customers Fairly (TCF) framework to demand that AVBOB retrieve my files and provide the following within three (3) business days: A Full Premium Paid Statement: A complete financial history showing every single monthly premium AVBOB received across both of my active accounts. Sum Insured & Cap Audit: Written confirmation of the original cover amounts for both policies and a detailed breakdown of how AVBOB's corporate cap was app****.
1 reviews | Active since Oct 2026
I do not have physical documents on hand, I reques transparency and I am exercising my rights und...
I do not have physical documents on hand, I reques transparency and I am exercising my rights under the South African Policyholder Protection Rules and the Treating Customers Fairly (TCF) framework to demand that AVBOB retrieve my files and provide the following within three (3) business days: A Full Premium Paid Statement: A complete financial history showing every single monthly premium AVBOB received across both of my active accounts. Sum Insured & Cap Audit: Written confirmation of the original cover amounts for both policies and a detailed breakdown of how AVBOB's corporate cap was app****.
1 reviews | Active since Aug 2020
Avbob Piet Retief
Avbob Piet Retief needs to be closed, worst experience ever. My husband passed away in Piet Retief where he was working, but actually lived in Bloemfontein. They sent 1 thin man to fetch him, who was off duty, after being told my husband is a big man almost 200kg. Young adults staying at the lodge where my husband was staying had to help the thin man to get my husband onto the stretcher and into the vehicle. The stretcher had no straps to strap him down, so they used rope lying around the area, then realised they tide the stretcher in flat position and had to unstrap him, lift the stretcher and strap again to transport him to vehicle. I asked for his wedding ring, them knowing I am in Bloemfontein, said he didn't have one on. I know for a fact he never took his ring off. I sent one of my husbands work colleagues to avbob to find out about the ring and all of a sudden, he had one on. They said they would send me his death certificate when they courier the ashes, which they didn't do. I then had to go get another death certificate for his estate to carry on. When avbob got the death certificate from Home Affairs, I was then blocked from getting my marriage certificate, which they were supposed to get with his death certificate, this has delayed his whole estate process. They sent our Samba funeral the invoice to pay, Samba confirmed the amount before payment in an ***. Now, 3 weeks after it has finalized, they want me to pay an extra amount of R7645 saying my funeral policy didn't pay for the coffin and cremation, which was on the invoice sent to Samba, and which Avbob had confirmed the amount to be paid in said email thread. My dad passed away 7 weeks after my husband, I advised my family to use another service. With the service they used, the process went smoothly, professionally, staff were kind and respectful to my passed dad and family and no extra costs weeks later. Some of which Avbob Piet Retief showed nothing of. This branch needs to be looked into urgently!!!
1 reviews | Active since Aug 2020
Avbob Piet Retief
Avbob Piet Retief needs to be closed, worst experience ever. My husband passed away in Piet Retief where he was working, but actually lived in Bloemfontein. They sent 1 thin man to fetch him, who was off duty, after being told my husband is a big man almost 200kg. Young adults staying at the lodge where my husband was staying had to help the thin man to get my husband onto the stretcher and into the vehicle. The stretcher had no straps to strap him down, so they used rope lying around the area, then realised they tide the stretcher in flat position and had to unstrap him, lift the stretcher and strap again to transport him to vehicle. I asked for his wedding ring, them knowing I am in Bloemfontein, said he didn't have one on. I know for a fact he never took his ring off. I sent one of my husbands work colleagues to avbob to find out about the ring and all of a sudden, he had one on. They said they would send me his death certificate when they courier the ashes, which they didn't do. I then had to go get another death certificate for his estate to carry on. When avbob got the death certificate from Home Affairs, I was then blocked from getting my marriage certificate, which they were supposed to get with his death certificate, this has delayed his whole estate process. They sent our Samba funeral the invoice to pay, Samba confirmed the amount before payment in an ***. Now, 3 weeks after it has finalized, they want me to pay an extra amount of R7645 saying my funeral policy didn't pay for the coffin and cremation, which was on the invoice sent to Samba, and which Avbob had confirmed the amount to be paid in said email thread. My dad passed away 7 weeks after my husband, I advised my family to use another service. With the service they used, the process went smoothly, professionally, staff were kind and respectful to my passed dad and family and no extra costs weeks later. Some of which Avbob Piet Retief showed nothing of. This branch needs to be looked into urgently!!!
1 reviews | Active since Jan 2021
Great service
Great service. I would've appreciated less paper work especially having to authorise the claimant form. It's an unnecessary step because everything required from the form is available from the supportive documents required. The staff can better communicate with clients, but besides that, the service was commendable, there's constant communication and the funds for the funeral claim were processed in less than 48hrs (working days)
1 reviews | Active since Jan 2021
Great service
Great service. I would've appreciated less paper work especially having to authorise the claimant form. It's an unnecessary step because everything required from the form is available from the supportive documents required. The staff can better communicate with clients, but besides that, the service was commendable, there's constant communication and the funds for the funeral claim were processed in less than 48hrs (working days)
1 reviews | Active since Oct 2019
Contact
I have been trying to get hold of SOMEBODY either by email or on the phone for 2 months to find out WHAT is going on with my debit order. NOBODY returns my emails and the phone lines just keep getting cut off. Debit orders go off one month then the next month they dont the the next month they go off twice. WHAT IS GOING ON. This is shocking AVBOB used to be the best company to use.
1 reviews | Active since Oct 2019
Contact
I have been trying to get hold of SOMEBODY either by email or on the phone for 2 months to find out WHAT is going on with my debit order. NOBODY returns my emails and the phone lines just keep getting cut off. Debit orders go off one month then the next month they dont the the next month they go off twice. WHAT IS GOING ON. This is shocking AVBOB used to be the best company to use.
1 reviews | Active since Aug 2023
We were de*****ed by Avbob,
Dealing with Avbob has been the worst experience of our lives. While dealing with my mother's passing in June, Avbob has de*****ed my family for an amount of R43088.00 and we have called and tried to get assistance, but they keep sending us from pillar to post no sensitivity whatsoever. From the agent at Queenstown Anathi Ndyokomba who has not been forthcoming with information. Never calls back when we needed feedback, sent different invoices and with different inconsistent amounts. The call center agents have not been helpful at all. my family has gone through the worst time of our lives losing our mother, but Avbob has traumatised us worse. Poor service quality, ****** from us, shown no sympathy for our troubles. The Ngemntu family is horrified by their actions. They do not respond to my ***, giving me non existent numbers.
1 reviews | Active since Aug 2023
We were de*****ed by Avbob,
Dealing with Avbob has been the worst experience of our lives. While dealing with my mother's passing in June, Avbob has de*****ed my family for an amount of R43088.00 and we have called and tried to get assistance, but they keep sending us from pillar to post no sensitivity whatsoever. From the agent at Queenstown Anathi Ndyokomba who has not been forthcoming with information. Never calls back when we needed feedback, sent different invoices and with different inconsistent amounts. The call center agents have not been helpful at all. my family has gone through the worst time of our lives losing our mother, but Avbob has traumatised us worse. Poor service quality, ****** from us, shown no sympathy for our troubles. The Ngemntu family is horrified by their actions. They do not respond to my ***, giving me non existent numbers.
1 reviews | Active since Aug 2024
My mother, Mrs. Molele, a pensioner and long-time AVBOB customer, requested a refund in late July 2026. Unfortunately, the bank
My Mother Mrs. Molele she had a terrible experience with Avbob, she claimed her money back late July 2026 then they ask for her bank statement, then Miss Molele she wen to the bank for bank statement, then they print it out for her ,Unfortunately the bank print out live better statement its a capitec account for points not to receive any transection. then we reported the matter to avbob that the account they send the money is not for transections, then one of the consulted asked us to print out a correct bank account number as explained everything to avbob, because the live better account doesn't receive any money because its an account for points ,so capitec told us the money went back to Avbob, till today we didn't get any help and my mom she's a pensioner she is been a loyal customer for a very long time,she is stressing us about this matter because she is complaining about it every day its been more than two month and uses taxis to go to krugersdorp brunch wasting our money to call head office. Please *** assist my mother on this matter.
1 reviews | Active since Aug 2024
My mother, Mrs. Molele, a pensioner and long-time AVBOB customer, requested a refund in late July 2026. Unfortunately, the bank
My Mother Mrs. Molele she had a terrible experience with Avbob, she claimed her money back late July 2026 then they ask for her bank statement, then Miss Molele she wen to the bank for bank statement, then they print it out for her ,Unfortunately the bank print out live better statement its a capitec account for points not to receive any transection. then we reported the matter to avbob that the account they send the money is not for transections, then one of the consulted asked us to print out a correct bank account number as explained everything to avbob, because the live better account doesn't receive any money because its an account for points ,so capitec told us the money went back to Avbob, till today we didn't get any help and my mom she's a pensioner she is been a loyal customer for a very long time,she is stressing us about this matter because she is complaining about it every day its been more than two month and uses taxis to go to krugersdorp brunch wasting our money to call head office. Please *** assist my mother on this matter.