I do not have physical documents on hand, I reques transparency and I am exercising my rights und...

I do not have physical documents on hand, I reques transparency and I am exercising my rights under the South African Policyholder Protection Rules and the Treating Customers Fairly (TCF) framework to demand that AVBOB retrieve my files and provide the following within three (3) business days: A Full Premium Paid Statement: A complete financial history showing every single monthly premium AVBOB received across both of my active accounts. Sum Insured & Cap Audit: Written confirmation of the original cover amounts for both policies and a detailed breakdown of how AVBOB's corporate cap was app****.