Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Ampath Laboratories is described by patients as a pathology provider whose clinical service is repeatedly undermined by its accounts, refund and collections processes. Customers consistently report double billing, unpaid refunds and accounts handed to debt collectors despite payment. A recurring theme is unanswered emails and generic automated replies, with a small number of named staff singled out for genuinely helpful, empathetic assistance.
Top Strengths:
- •Customer Service & Staff Quality: Customer Service and Staff Quality (1.2) carries the few bright spots, with Agnes in the call centre, Shane Rathbone in Debtors and Collen Ngobeni named for listening, courtesy and resolving disputes. Some patients still call the clinical care world class.
Replied to 99% of negative reviews
Reply time on negative reviews: 58h 13m
TrustIndex
2.3
Ranking
#19
in Medical Aid
Reply Time
58h 28m
NPS Score
-75
Recommended: Unlikely
Replied to 99% of negative reviews
Reply time on negative reviews: 58h 13m
Dec '25 - Nov '26
Frequently Asked Questions About Ampath Laboratories (Pty) Ltd
What do customers say about Ampath Laboratories (Pty) Ltd?
Based on recent customer reviews, Ampath Laboratories is described by patients as a pathology provider whose clinical service is repeatedly undermined by its accounts, refund and collections processes. Customers consistently report double billing, unpaid refunds and accounts handed to debt collectors despite payment. A recurring theme is unanswered emails and generic automated replies, with a small number of named staff singled out for genuinely helpful, empathetic assistance.
What is Ampath Laboratories (Pty) Ltd's biggest strength?
Ampath Laboratories (Pty) Ltd's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Staff Quality. Customer Service and Staff Quality (1.2) carries the few bright spots, with Agnes in the call centre, Shane Rathbone in Debtors and Collen Ngobeni named for listening, courtesy and resolving disputes. Some patients still call the clinical care world class.
What are the most common complaints about Ampath Laboratories (Pty) Ltd?
The most common complaint about Ampath Laboratories (Pty) Ltd, based on Hellopeter's AI analysis of recent customer reviews, is Claims Processing & Authorisation. Claims Processing and Authorisation (0.7) suffers from incorrect or missing ICD-10 codes, request forms captured wrongly at branch level and accounts submitted to medical aids after cash payment, leaving patients to reconcile rejected or duplicated claims themselves.
How does Ampath Laboratories (Pty) Ltd compare to other Medical Aid companies?
Ampath Laboratories (Pty) Ltd scores 0.8 out of 5 on Hellopeter's AI analysis of service quality in Medical Aid, compared to the Medical Aid industry average of 1.8. Their strongest theme is Customer Service (1.2); their weakest is Billing & Payments (0.6). The top AI-rated Medical Aid business on Hellopeter is AGS Health (4.1). How is the AI Score calculated? →
Is Ampath Laboratories (Pty) Ltd trustworthy?
Ampath Laboratories (Pty) Ltd has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 82 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 58 hours 13 min. Hellopeter has tracked Ampath Laboratories (Pty) Ltd across 849 total reviews. How is the TrustIndex calculated? →
Recent reviews (82)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2010
Ampath trying to rob me and make gains from their incompetency
I gave birth last year Dec & in March Ampath accounts reached out to me about an overdue on baby's account for bloods done in Dec 25. I then gave them the babys medical aid details to claim from, they refused and said the first 3 days the baby is covered under my medical aid, they took the bloods on day 5 or 6. I explained that I followed the same route with Pathcare, hospital and Lancet and Medical aid paid as they covered her from the day of birth. I then followed up on weekly and monthly basis. I was told that they could only claim from my account and refused to claim from the baby's medical aid. Around May 26 they then changed the tune to say they were awaiting medical aid to pay which they later came back in August to say medical aid didnt pay. By this time the account was now handed over to collections with more R1000 interest. When I confronted them that the baby's medical aid had not received any claims from Ampath they then said they claimed from the medical aid without success & in August the medical aid rejected the claim because it 200+ days old and their reason was that the medical aid kept on rejecting the claim on prior months until the last reject in August 26 where the reason given was its now 200 days late. I wrote an email as the collections company was harrassing me & still is. I asked them to provide records so I can take the medical aid to task, Ampath only provided on *** without any attachment that they on reached out to the Medical aid in August 26. So why should I be penalised for their incompetency
1 reviews | Active since Jul 2010
Ampath trying to rob me and make gains from their incompetency
I gave birth last year Dec & in March Ampath accounts reached out to me about an overdue on baby's account for bloods done in Dec 25. I then gave them the babys medical aid details to claim from, they refused and said the first 3 days the baby is covered under my medical aid, they took the bloods on day 5 or 6. I explained that I followed the same route with Pathcare, hospital and Lancet and Medical aid paid as they covered her from the day of birth. I then followed up on weekly and monthly basis. I was told that they could only claim from my account and refused to claim from the baby's medical aid. Around May 26 they then changed the tune to say they were awaiting medical aid to pay which they later came back in August to say medical aid didnt pay. By this time the account was now handed over to collections with more R1000 interest. When I confronted them that the baby's medical aid had not received any claims from Ampath they then said they claimed from the medical aid without success & in August the medical aid rejected the claim because it 200+ days old and their reason was that the medical aid kept on rejecting the claim on prior months until the last reject in August 26 where the reason given was its now 200 days late. I wrote an email as the collections company was harrassing me & still is. I asked them to provide records so I can take the medical aid to task, Ampath only provided on *** without any attachment that they on reached out to the Medical aid in August 26. So why should I be penalised for their incompetency
1 reviews | Active since Apr 2015
Unacceptable Customer Service – Accounts Department
I am writing to express my utter disgust and disappointment with the level of service and lack of basic courtesy I experienced when dealing with your Accounts Department telephonically. I contacted your Accounts Department twice, as I did not receive the invoice I had initially requested during my first call. Naturally, I called again to follow up on this outstanding request, only to be met with an extremely abrupt, rude and impatient member of staff. The manner in which I was spoken to was completely unacceptable. The individual showed little to no interest in understanding my request, repeatedly rushed the conversation and demonstrated absolutely no patience, to the extent that I was barely given the opportunity to provide my ***. Instead, she made assumptions regarding my details and, when I attempted to correct her, became even more frustrated and dismissive. I find this behaviour entirely unprofessional and unacceptable. As a customer, I should not have to feel as though I am inconveniencing a member of your staff simply by requesting an invoice that your department was unable to provide during my initial call. Basic courtesy, patience and respect should be the minimum standard of service offered by any reputable organisation, particularly one that relies on long-standing customer relationships. I have been a loyal customer of Ampath Laboratories for a considerable time, which makes this experience all the more disappointing. I do not accept being spoken to in this manner, nor do I believe that any customer should be expected to tolerate such a blatant disregard for professional conduct. Please be advised that this experience has seriously undermined my confidence in your organisation. I will be taking my business elsewhere, regardless of any existing association between my doctors and Ampath Laboratories. My continued patronage is a choice, and I am no longer willing to support a service provider that allows this standard of customer care. I trust that this complaint will be taken seriously and that the conduct of the staff member concerned will be addressed appropriately. I would also appreciate written feedback regarding this complaint, as I believe management should be made aware of the manner in which its customers are being treated.
1 reviews | Active since Apr 2015
Unacceptable Customer Service – Accounts Department
I am writing to express my utter disgust and disappointment with the level of service and lack of basic courtesy I experienced when dealing with your Accounts Department telephonically. I contacted your Accounts Department twice, as I did not receive the invoice I had initially requested during my first call. Naturally, I called again to follow up on this outstanding request, only to be met with an extremely abrupt, rude and impatient member of staff. The manner in which I was spoken to was completely unacceptable. The individual showed little to no interest in understanding my request, repeatedly rushed the conversation and demonstrated absolutely no patience, to the extent that I was barely given the opportunity to provide my ***. Instead, she made assumptions regarding my details and, when I attempted to correct her, became even more frustrated and dismissive. I find this behaviour entirely unprofessional and unacceptable. As a customer, I should not have to feel as though I am inconveniencing a member of your staff simply by requesting an invoice that your department was unable to provide during my initial call. Basic courtesy, patience and respect should be the minimum standard of service offered by any reputable organisation, particularly one that relies on long-standing customer relationships. I have been a loyal customer of Ampath Laboratories for a considerable time, which makes this experience all the more disappointing. I do not accept being spoken to in this manner, nor do I believe that any customer should be expected to tolerate such a blatant disregard for professional conduct. Please be advised that this experience has seriously undermined my confidence in your organisation. I will be taking my business elsewhere, regardless of any existing association between my doctors and Ampath Laboratories. My continued patronage is a choice, and I am no longer willing to support a service provider that allows this standard of customer care. I trust that this complaint will be taken seriously and that the conduct of the staff member concerned will be addressed appropriately. I would also appreciate written feedback regarding this complaint, as I believe management should be made aware of the manner in which its customers are being treated.
1 reviews | Active since Nov 2023
BAD SERVICE FROM AR
Received a account from Ampath and the ampath at fourways hospital advised i can make arrangement of R100 and do not skip a payment, which i have not. Zipho Sigwebela she refused to give me an *** balance statement last month and said " Like I said before the arrangement can not be for a R100" And she handed me over. I told her i cannot afford to pay additional amount due to my mom not working at the moment. This morning she hands me over - i will never use AMPATH again for the lack of empathy and service.
1 reviews | Active since Nov 2023
BAD SERVICE FROM AR
Received a account from Ampath and the ampath at fourways hospital advised i can make arrangement of R100 and do not skip a payment, which i have not. Zipho Sigwebela she refused to give me an *** balance statement last month and said " Like I said before the arrangement can not be for a R100" And she handed me over. I told her i cannot afford to pay additional amount due to my mom not working at the moment. This morning she hands me over - i will never use AMPATH again for the lack of empathy and service.
1 reviews | Active since Sept 2020
DISGUSTING AMPATH AND VERICREDIT
I am a diabetic pensioner who went for bloods a few months ago. Momentum refused to pay for the bloods so I had to fork out R4000 which I am unable to do, so I paid something up front and scheduled payments over the following few months. I had one more payment of R200 to go off end November and today I get an invoice from Vericred demanding over R800, I will not pay it, I did not give Ampath the right to hand over my debt. I will not pay the outstanding R200 either, YOU CAN DO WHAT YOU WANT TO ME I HAVE NOTHING.
1 reviews | Active since Sept 2020
DISGUSTING AMPATH AND VERICREDIT
I am a diabetic pensioner who went for bloods a few months ago. Momentum refused to pay for the bloods so I had to fork out R4000 which I am unable to do, so I paid something up front and scheduled payments over the following few months. I had one more payment of R200 to go off end November and today I get an invoice from Vericred demanding over R800, I will not pay it, I did not give Ampath the right to hand over my debt. I will not pay the outstanding R200 either, YOU CAN DO WHAT YOU WANT TO ME I HAVE NOTHING.
1 reviews | Active since Jun 2014
Terrible service at Ampath in Southdowns!
Avoid Ampath in Southdowns at all cost. The manager (Dawie) is unbelievably rude! No greeting or acknowledgement of ones presence & very abusive. This man should not have a front-of-house position in any business. Left & went to Ampath in Highveld & what a difference - friendly, helpfull & efficient - like day vs night!
1 reviews | Active since Jun 2014
Terrible service at Ampath in Southdowns!
Avoid Ampath in Southdowns at all cost. The manager (Dawie) is unbelievably rude! No greeting or acknowledgement of ones presence & very abusive. This man should not have a front-of-house position in any business. Left & went to Ampath in Highveld & what a difference - friendly, helpfull & efficient - like day vs night!
1 reviews | Active since Apr 2025
obfuscations
they do blood tests at a network clinic in North JHB, BUT use their own codes,for procedure covered by Discovery, so of course because they didn't use Discovery codes, Discovery rejects the claim, Ampath then goes to the lawyers and ITC, when you tell them the error of their ways they say, "sorry, but we've already incurred costs to recover the money, you are liable for it all"
1 reviews | Active since Apr 2025
obfuscations
they do blood tests at a network clinic in North JHB, BUT use their own codes,for procedure covered by Discovery, so of course because they didn't use Discovery codes, Discovery rejects the claim, Ampath then goes to the lawyers and ITC, when you tell them the error of their ways they say, "sorry, but we've already incurred costs to recover the money, you are liable for it all"
1 reviews | Active since Apr 2022
Ampath's Disgraceful Treatment of a Hospitalised Patient Over Payment
I recently spent time in hospital and was absolutely disgusted by the way Ampath's employees pursued payment from me while I was receiving medical treatment. Between 02:00 and 04:00 on Tuesday morning, an Ampath employee woke me up to draw blood. I had no issue with the blood tests, but she also brought a card machine and demanded immediate payment. I was told that I could pay *** immediately or receive a bill for *** and lose the discount. Another employee returned at around 07:00, again insisting on payment. I explained that my wife had my bank card and would arrive at approximately 09:00. Even after she arrived, the employee returned with the card machine and continued demanding payment. I explained that my money was in a seven-day savings account and that early withdrawals would incur penalties. As I did not know how long I would remain in hospital, I offered to settle the account upon discharge. I was told that payment had to be made before I left hospital and that the employee would otherwise be held personally responsible. Then, on Wednesday morning, another employee, Simon, arrived to draw blood and again questioned me about payment arrangements. Let me be absolutely clear: I do not dispute the bill, and I am not refusing to pay. My complaint is about the appalling way payment was pursued. I was a hospitalised patient, unwell and dealing with the uncer*****y of my medical condition. Yet I was repeatedly confronted about money, including in the early hours of the morning, despite explaining my circumstances and confirming that I was willing to pay. Is this really how Ampath believes patients should be treated? Must someone lying in a hospital bed repeatedly justify their personal financial arrangements to employees who appear more concerned about immediate payment than basic compassion? I understand that Ampath is a business and that accounts need to be settled. However, there is a significant difference between professional billing practices and making a vulnerable patient feel pressured and harassed at their bedside. I find this behaviour utterly disgraceful and completely lacking in sensitivity. Patients should be able to concentrate on their health and recovery without being subjected to repeated demands for immediate payment when they have not refused to pay. I would like Ampath management to explain whether this is official company policy and whether they consider this treatment acceptable. I also want to know what steps will be taken to ensure that other hospitalised patients are not subjected to the same experience. This complaint is not about the amount charged. It is about dignity, compassion and the basic respect every patient deserves. Ampath needs to do better.
1 reviews | Active since Apr 2022
Ampath's Disgraceful Treatment of a Hospitalised Patient Over Payment
I recently spent time in hospital and was absolutely disgusted by the way Ampath's employees pursued payment from me while I was receiving medical treatment. Between 02:00 and 04:00 on Tuesday morning, an Ampath employee woke me up to draw blood. I had no issue with the blood tests, but she also brought a card machine and demanded immediate payment. I was told that I could pay *** immediately or receive a bill for *** and lose the discount. Another employee returned at around 07:00, again insisting on payment. I explained that my wife had my bank card and would arrive at approximately 09:00. Even after she arrived, the employee returned with the card machine and continued demanding payment. I explained that my money was in a seven-day savings account and that early withdrawals would incur penalties. As I did not know how long I would remain in hospital, I offered to settle the account upon discharge. I was told that payment had to be made before I left hospital and that the employee would otherwise be held personally responsible. Then, on Wednesday morning, another employee, Simon, arrived to draw blood and again questioned me about payment arrangements. Let me be absolutely clear: I do not dispute the bill, and I am not refusing to pay. My complaint is about the appalling way payment was pursued. I was a hospitalised patient, unwell and dealing with the uncer*****y of my medical condition. Yet I was repeatedly confronted about money, including in the early hours of the morning, despite explaining my circumstances and confirming that I was willing to pay. Is this really how Ampath believes patients should be treated? Must someone lying in a hospital bed repeatedly justify their personal financial arrangements to employees who appear more concerned about immediate payment than basic compassion? I understand that Ampath is a business and that accounts need to be settled. However, there is a significant difference between professional billing practices and making a vulnerable patient feel pressured and harassed at their bedside. I find this behaviour utterly disgraceful and completely lacking in sensitivity. Patients should be able to concentrate on their health and recovery without being subjected to repeated demands for immediate payment when they have not refused to pay. I would like Ampath management to explain whether this is official company policy and whether they consider this treatment acceptable. I also want to know what steps will be taken to ensure that other hospitalised patients are not subjected to the same experience. This complaint is not about the amount charged. It is about dignity, compassion and the basic respect every patient deserves. Ampath needs to do better.
1 reviews | Active since Feb 2012
If you owe a client pay them back
Since the 21st Sept the tedious back and forth correspondence with Ampath started. Emails regarding money Ampath owes me. They don't send everything they need from me to be paid back at once. All is done in drips and drabs. I have sent proof of payment directly from the bank of a payment they were questioning before they can now pay me back the amount owing. Proof of payment was sent to the given *** more than once. They are asking for proof of payment still. More than this I can't do. It seems like they are stalling and hoping that I'll tell them to just keep the money they owe me because why is everything so long winded?
1 reviews | Active since Feb 2012
If you owe a client pay them back
Since the 21st Sept the tedious back and forth correspondence with Ampath started. Emails regarding money Ampath owes me. They don't send everything they need from me to be paid back at once. All is done in drips and drabs. I have sent proof of payment directly from the bank of a payment they were questioning before they can now pay me back the amount owing. Proof of payment was sent to the given *** more than once. They are asking for proof of payment still. More than this I can't do. It seems like they are stalling and hoping that I'll tell them to just keep the money they owe me because why is everything so long winded?