Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Ampath Laboratories is described by patients as a pathology provider whose clinical service is repeatedly undermined by its accounts, refund and collections processes. Customers consistently report double billing, unpaid refunds and accounts handed to debt collectors despite payment. A recurring theme is unanswered emails and generic automated replies, with a small number of named staff singled out for genuinely helpful, empathetic assistance.
Top Strengths:
- •Customer Service & Staff Quality: Customer Service and Staff Quality (1.2) carries the few bright spots, with Agnes in the call centre, Shane Rathbone in Debtors and Collen Ngobeni named for listening, courtesy and resolving disputes. Some patients still call the clinical care world class.
Replied to 96% of negative reviews
Reply time on negative reviews: 48h 5m
TrustIndex
2.3
Ranking
#19
in Medical Aid
Reply Time
48h 51m
NPS Score
-75
Recommended: Unlikely
Replied to 96% of negative reviews
Reply time on negative reviews: 48h 5m
Oct '25 - Sep '26
Frequently Asked Questions About Ampath Laboratories (Pty) Ltd
What do customers say about Ampath Laboratories (Pty) Ltd?
Based on recent customer reviews, Ampath Laboratories is described by patients as a pathology provider whose clinical service is repeatedly undermined by its accounts, refund and collections processes. Customers consistently report double billing, unpaid refunds and accounts handed to debt collectors despite payment. A recurring theme is unanswered emails and generic automated replies, with a small number of named staff singled out for genuinely helpful, empathetic assistance.
What is Ampath Laboratories (Pty) Ltd's biggest strength?
Ampath Laboratories (Pty) Ltd's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Staff Quality. Customer Service and Staff Quality (1.2) carries the few bright spots, with Agnes in the call centre, Shane Rathbone in Debtors and Collen Ngobeni named for listening, courtesy and resolving disputes. Some patients still call the clinical care world class.
What are the most common complaints about Ampath Laboratories (Pty) Ltd?
The most common complaint about Ampath Laboratories (Pty) Ltd, based on Hellopeter's AI analysis of recent customer reviews, is Claims Processing & Authorisation. Claims Processing and Authorisation (0.7) suffers from incorrect or missing ICD-10 codes, request forms captured wrongly at branch level and accounts submitted to medical aids after cash payment, leaving patients to reconcile rejected or duplicated claims themselves.
How does Ampath Laboratories (Pty) Ltd compare to other Medical Aid companies?
Ampath Laboratories (Pty) Ltd scores 0.7 out of 5 on Hellopeter's AI analysis of service quality in Medical Aid, compared to the Medical Aid industry average of 1.8. Their strongest theme is Claims Processing (0.9); their weakest is Billing & Payments (0.6). The top AI-rated Medical Aid business on Hellopeter is AGS Health (4.1). How is the AI Score calculated? →
Is Ampath Laboratories (Pty) Ltd trustworthy?
Ampath Laboratories (Pty) Ltd has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 84 reviews in the last 12 months. They reply to 96% of negative reviews, typically within 48 hours 5 min. Hellopeter has tracked Ampath Laboratories (Pty) Ltd across 840 total reviews. How is the TrustIndex calculated? →
Recent reviews (84)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2022
Extremely disappointed with Ampath Laboratory's handling of my newborn's blood collection and the lack of follow-up
On 6 September 2026, at approximately 05:00–06:00, an Ampath phlebotomist came to collect blood from my newborn baby while we were in the ward. Firstly, the procedure was performed in front of me, despite my understanding that newborn babies are normally taken to the nursery for blood collection. Secondly, the blood collection was handled so poorly that my baby's blood ended up all over her clothing. Most concerningly, I observed that the phlebotomist was not wearing gloves while performing the procedure. I immediately raised my concerns with the sister assisting me in the ward. The matter was then communicated to the day-shift Ampath phlebotomists, who came to speak to me. They explained that this was not how they normally conduct the procedure and supposedly apologised. However, the conversation then turned to an invoice that the phlebotomist from earlier that morning had apparently forgotten to give me. I was also told that someone would contact me during the following week to formally apologise and follow up regarding what had happened. It has now been approximately two weeks, and I have received another invoice, but still no formal apology, explanation or follow-up regarding the incident. This is extremely disappointing. I am not complaining about receiving an invoice. My concern is the lack of accountability and follow-through after an incident involving my newborn baby. It appears that there has been no difficulty contacting me when it comes to billing, yet the promised follow-up regarding my concerns has not happened. As a mother, I expected my newborn to be handled professionally and hygienically, and I expected my concerns to be taken seriously. I should not have to repeatedly follow up to receive an explanation for an incident that I was already told would be formally addressed. Had I been given the choice of laboratory at the time, I would have chosen Lancet. Unfortunately, that was not an option available to me. I would appreciate a proper response from Ampath management addressing what happened, whether the appropriate procedures and infection-control measures were followed, why the phlebotomist was not wearing gloves, and most importantly, why I was promised a formal follow-up that has still not taken place. This is not simply about receiving an apology. It is about accountability, professionalism and the standard of care provided to a newborn.
1 reviews | Active since Oct 2022
Extremely disappointed with Ampath Laboratory's handling of my newborn's blood collection and the lack of follow-up
On 6 September 2026, at approximately 05:00–06:00, an Ampath phlebotomist came to collect blood from my newborn baby while we were in the ward. Firstly, the procedure was performed in front of me, despite my understanding that newborn babies are normally taken to the nursery for blood collection. Secondly, the blood collection was handled so poorly that my baby's blood ended up all over her clothing. Most concerningly, I observed that the phlebotomist was not wearing gloves while performing the procedure. I immediately raised my concerns with the sister assisting me in the ward. The matter was then communicated to the day-shift Ampath phlebotomists, who came to speak to me. They explained that this was not how they normally conduct the procedure and supposedly apologised. However, the conversation then turned to an invoice that the phlebotomist from earlier that morning had apparently forgotten to give me. I was also told that someone would contact me during the following week to formally apologise and follow up regarding what had happened. It has now been approximately two weeks, and I have received another invoice, but still no formal apology, explanation or follow-up regarding the incident. This is extremely disappointing. I am not complaining about receiving an invoice. My concern is the lack of accountability and follow-through after an incident involving my newborn baby. It appears that there has been no difficulty contacting me when it comes to billing, yet the promised follow-up regarding my concerns has not happened. As a mother, I expected my newborn to be handled professionally and hygienically, and I expected my concerns to be taken seriously. I should not have to repeatedly follow up to receive an explanation for an incident that I was already told would be formally addressed. Had I been given the choice of laboratory at the time, I would have chosen Lancet. Unfortunately, that was not an option available to me. I would appreciate a proper response from Ampath management addressing what happened, whether the appropriate procedures and infection-control measures were followed, why the phlebotomist was not wearing gloves, and most importantly, why I was promised a formal follow-up that has still not taken place. This is not simply about receiving an apology. It is about accountability, professionalism and the standard of care provided to a newborn.
1 reviews | Active since Sept 2026
Worst service
Appalling service, zero care or willingness to help. The gentleman refused to call my medical aid to get authorization they said the lab should have called to get a list of codes and advised me to visit a more customer oriented lab. I will never recommend this lab to anyone who is serious about their health.
1 reviews | Active since Sept 2026
Worst service
Appalling service, zero care or willingness to help. The gentleman refused to call my medical aid to get authorization they said the lab should have called to get a list of codes and advised me to visit a more customer oriented lab. I will never recommend this lab to anyone who is serious about their health.
1 reviews | Active since May 2013
Ampath hands over account to credit collectors before we even knew about it
Ampath handed a account to vericred before they notified us about the outstanding account after numerous attemps to resolve it with them it was not resolved we have escalated it to the CFDC ,NFO and NRC as it is not getting resolved
1 reviews | Active since May 2013
Ampath hands over account to credit collectors before we even knew about it
Ampath handed a account to vericred before they notified us about the outstanding account after numerous attemps to resolve it with them it was not resolved we have escalated it to the CFDC ,NFO and NRC as it is not getting resolved
1 reviews | Active since Sept 2014
Ampath shampath
I am highly upset with ampath as they wrongfully handed me over for debt collection without trying to contact me via phone or email. I have not missed one payment in 9 months, but still they hand me over!
1 reviews | Active since Jul 2021
Can't hey any assistance
Can't get any help from the HR department. Been contacting them for over a month for a single document and i am completely ignored. Or, the one response i got was that they are too busy to assist me. I have been emailing them every week to follow up with no response to my situation. I am so disappointed.
1 reviews | Active since Jul 2021
Can't hey any assistance
Can't get any help from the HR department. Been contacting them for over a month for a single document and i am completely ignored. Or, the one response i got was that they are too busy to assist me. I have been emailing them every week to follow up with no response to my situation. I am so disappointed.
1 reviews | Active since May 2013
Handing over acount before i knew anout it
They handed a account over to their debt collectors before i got a invoice so i was not aware of the amount outstanding i am never going to use them again i will make sure whenever i go to docters that they make use of other labaratories for any pathology test that i have to get done
1 reviews | Active since May 2013
Handing over acount before i knew anout it
They handed a account over to their debt collectors before i got a invoice so i was not aware of the amount outstanding i am never going to use them again i will make sure whenever i go to docters that they make use of other labaratories for any pathology test that i have to get done
1 reviews | Active since May 2020
Ampath Labs are useless
My daughter did a 24 hour urine test to check for potassium and phosphate losses from her kidneys. She took the sample to Ampath Sandton Medi Clinic. It was clear that the staff were not sure what to do but they had all the documentation and we felt that the actual Laboratory staff would know what to do. They tested for everything EXCEPT the potassium and phosphate. And then said “sorry the sample isn’t usable anymore”. It’s just disgusting . They also charged her for all the testing. Lancet is significantly better. If you can, find a Lancet lab, DO NOT USE Ampath. Especially if the tests are critical.
1 reviews | Active since May 2020
Ampath Labs are useless
My daughter did a 24 hour urine test to check for potassium and phosphate losses from her kidneys. She took the sample to Ampath Sandton Medi Clinic. It was clear that the staff were not sure what to do but they had all the documentation and we felt that the actual Laboratory staff would know what to do. They tested for everything EXCEPT the potassium and phosphate. And then said “sorry the sample isn’t usable anymore”. It’s just disgusting . They also charged her for all the testing. Lancet is significantly better. If you can, find a Lancet lab, DO NOT USE Ampath. Especially if the tests are critical.
1 reviews | Active since Mar 2009
Shocking service for payment made NO INVOICE
after paying for Blood tests over R2,000 I can NOT get an invoice to summit to Discovery have made 12 phone calls even called their customer care line the sent me an attachment the is crypt cant open cant get a plane invoice emaied shocking service !!!!!!!!!!!!!!!!!!!!!!!
1 reviews | Active since Mar 2009
Shocking service for payment made NO INVOICE
after paying for Blood tests over R2,000 I can NOT get an invoice to summit to Discovery have made 12 phone calls even called their customer care line the sent me an attachment the is crypt cant open cant get a plane invoice emaied shocking service !!!!!!!!!!!!!!!!!!!!!!!