NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Amc Cookware South Africa
How is Amc Cookware South Africa rated on Hellopeter?
Hellopeter has tracked Amc Cookware South Africa across 138 reviews. Amc Cookware South Africa hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Amc Cookware South Africa? Write a review to help others decide.
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2021
High expectations, zero after sale service from Amc
I bought an amc steam pot years ago. After about a year, the handle came lose and a part fell out from the handle. I ignored same and carried on using the pot. I dont use it often , id say once every 4 to 5 months. I grew up being told it has lifelong guarantee. I probably own this now about 6 years, and decided that i would fix the handle. I contacted the rep in our area. Since there were more parts from the inside of the handle that had fallen out. She asked me for a short video, And she unceremoniously just gave me the address of the nearest shop, and told me to take it there, for repairs. And with absolutely no effort on her side to assist me in getting it to the nearest outlet which was in Johannesburg, and im based in springs. She said as a rep she wasn't allowed to deal with repairs or help. This shocked me, as this displayed unprofessionalism from a company as big as Amc. A new pot would cost me r8000 and to imagine the entire sales pitch of "lifelong " guarantee does not exist. I most definitely will not buy from them again. Id rather buy an ordinary cheap steam pot, and not have expectations at all.
1 reviews | Active since Aug 2021
High expectations, zero after sale service from Amc
I bought an amc steam pot years ago. After about a year, the handle came lose and a part fell out from the handle. I ignored same and carried on using the pot. I dont use it often , id say once every 4 to 5 months. I grew up being told it has lifelong guarantee. I probably own this now about 6 years, and decided that i would fix the handle. I contacted the rep in our area. Since there were more parts from the inside of the handle that had fallen out. She asked me for a short video, And she unceremoniously just gave me the address of the nearest shop, and told me to take it there, for repairs. And with absolutely no effort on her side to assist me in getting it to the nearest outlet which was in Johannesburg, and im based in springs. She said as a rep she wasn't allowed to deal with repairs or help. This shocked me, as this displayed unprofessionalism from a company as big as Amc. A new pot would cost me r8000 and to imagine the entire sales pitch of "lifelong " guarantee does not exist. I most definitely will not buy from them again. Id rather buy an ordinary cheap steam pot, and not have expectations at all.
1 reviews | Active since Apr 2023
Please don't buy from them , worst service ever .
So i did a layby with Amc , and on Tuesday i called and cancelled my order, i was informed by the consultant i think his name is Mark that they received my documents , on Wednesday i received an email from Lusanda Mhlati that i need to resend my documents which i did , then a received and email :please allow 3 days for cancelation to be processed , I called in on Friday to do a follow up because i didn't receive any SMS or email from anyone to inform me what the penalty cost would be , just to be told that they did start on my application and they don't do refunds on a Friday so it would have to wait till Monday , i was so angry i requested an explanation, still no one got back to me i phoned at 2 o'clock just to be told the cancelation was just done and the money should reflect the next day , however the email states it takes 3 days (email sent by Mariah Peterson ) so my advice to anyone thinking of buying from them they have the worst customer service agent , they have a ****ty attitude , they dont get back to you , they lie just to get you off the phone i would not recommend them to anyone , Remember if you don't like your job them you shouldn't be in customer service , and i know they delayed my refund because i called and they didn't have answers for me so schedule the payment to a specific date and not an immediate payment ( next day payment )
1 reviews | Active since Apr 2023
Please don't buy from them , worst service ever .
So i did a layby with Amc , and on Tuesday i called and cancelled my order, i was informed by the consultant i think his name is Mark that they received my documents , on Wednesday i received an email from Lusanda Mhlati that i need to resend my documents which i did , then a received and email :please allow 3 days for cancelation to be processed , I called in on Friday to do a follow up because i didn't receive any SMS or email from anyone to inform me what the penalty cost would be , just to be told that they did start on my application and they don't do refunds on a Friday so it would have to wait till Monday , i was so angry i requested an explanation, still no one got back to me i phoned at 2 o'clock just to be told the cancelation was just done and the money should reflect the next day , however the email states it takes 3 days (email sent by Mariah Peterson ) so my advice to anyone thinking of buying from them they have the worst customer service agent , they have a ****ty attitude , they dont get back to you , they lie just to get you off the phone i would not recommend them to anyone , Remember if you don't like your job them you shouldn't be in customer service , and i know they delayed my refund because i called and they didn't have answers for me so schedule the payment to a specific date and not an immediate payment ( next day payment )
1 reviews | Active since Aug 2024
Unhappy AMC customer
What poor ****py service from AMC. My wife lay-buyed an air fryer and after i sent them an e-mail with the documents and 1st payment, i never heard from them again. On Friday a courier just rocked up at our place with the boxed air fryer. NO heads-up or notification about pending delivery. Luckily someone was home. On opening we noticed that the 2 front opening doors was misaligned. The agent suggested we take it in to Century City on Saturday morning, to my disgust. The building was`nt very customer friendly , no disabled or wheelchair ramp. I had the box on a trolley but had to carry it up 3 storeys, because there only was a stairs, no lift. I asked the consultant what their policy is on this, and she could`nt answer me, just saying she can exchanged it. The other machine had the same problem. By now very annoyed, i ask her to demo the machine, but she was clueless. I asked for a refund, on which the lady said there`s a penalty fee, but she also did not know what the penalty fee was. Very agitated i took the machine , because someone else wanted to buy it. Utterly disgusted by this reputable company. Zero communication, just dumping products on customers with poor after sales service.
1 reviews | Active since Aug 2024
Unhappy AMC customer
What poor ****py service from AMC. My wife lay-buyed an air fryer and after i sent them an e-mail with the documents and 1st payment, i never heard from them again. On Friday a courier just rocked up at our place with the boxed air fryer. NO heads-up or notification about pending delivery. Luckily someone was home. On opening we noticed that the 2 front opening doors was misaligned. The agent suggested we take it in to Century City on Saturday morning, to my disgust. The building was`nt very customer friendly , no disabled or wheelchair ramp. I had the box on a trolley but had to carry it up 3 storeys, because there only was a stairs, no lift. I asked the consultant what their policy is on this, and she could`nt answer me, just saying she can exchanged it. The other machine had the same problem. By now very annoyed, i ask her to demo the machine, but she was clueless. I asked for a refund, on which the lady said there`s a penalty fee, but she also did not know what the penalty fee was. Very agitated i took the machine , because someone else wanted to buy it. Utterly disgusted by this reputable company. Zero communication, just dumping products on customers with poor after sales service.
1 reviews | Active since Oct 2017
Extremely Disappointing Experience with AMC – Defective Premium Cookware
I am extremely disappointed with my recent experience with AMC. I purchased cookware during the December/January “Double the Savings, Double the Joy” promotion and paid via lay-by between January and March. My order was delivered on 31 March, but upon opening the (undamaged) boxes, I found several items with dents, scratches, and even signs of rust. This is completely unacceptable for a premium brand like AMC. I immediately reported the issue to my consultant, Jay, who inspected the items and agreed they were defective. While I commend Jay for her professionalism and ongoing efforts to assist, the overall process with AMC has been frustrating and exhausting. Over the past three months, I have had to deal with multiple collections, deliveries, inspections, and exchanges—only to repeatedly receive defective cookware again. To make matters worse, I was informed by Kelly Parker (Customer Service and Distribution Manager) that dents on one of the lids were due to the manufacturing process and that I should accept it as-is. As a customer who invested significantly in a premium product, I find this response unacceptable. What was meant to be an investment in quality cookware has turned into a stressful and time-consuming ordeal. After months of unsuccessful attempts to resolve the issue, I am still without a proper, defect-free set. I expect a definitive resolution. Customers should not be expected to accept visibly defective products—especially at this price point. Would not recommend based on this experience.
1 reviews | Active since Oct 2017
Extremely Disappointing Experience with AMC – Defective Premium Cookware
I am extremely disappointed with my recent experience with AMC. I purchased cookware during the December/January “Double the Savings, Double the Joy” promotion and paid via lay-by between January and March. My order was delivered on 31 March, but upon opening the (undamaged) boxes, I found several items with dents, scratches, and even signs of rust. This is completely unacceptable for a premium brand like AMC. I immediately reported the issue to my consultant, Jay, who inspected the items and agreed they were defective. While I commend Jay for her professionalism and ongoing efforts to assist, the overall process with AMC has been frustrating and exhausting. Over the past three months, I have had to deal with multiple collections, deliveries, inspections, and exchanges—only to repeatedly receive defective cookware again. To make matters worse, I was informed by Kelly Parker (Customer Service and Distribution Manager) that dents on one of the lids were due to the manufacturing process and that I should accept it as-is. As a customer who invested significantly in a premium product, I find this response unacceptable. What was meant to be an investment in quality cookware has turned into a stressful and time-consuming ordeal. After months of unsuccessful attempts to resolve the issue, I am still without a proper, defect-free set. I expect a definitive resolution. Customers should not be expected to accept visibly defective products—especially at this price point. Would not recommend based on this experience.
1 reviews | Active since Mar 2019
No refund paid?
I am waiting for my refund which was advise it will take 3 days. No one is replying to my mails and my refund is still not done.
1 reviews | Active since Mar 2019
No refund paid?
I am waiting for my refund which was advise it will take 3 days. No one is replying to my mails and my refund is still not done.
1 reviews | Active since Aug 2019
AMC Cookware is doing everything by the book
#BlackFriday - I get a mail from one of the promoters about the pan I was looking for. However, I am a director of my own company and do not have a personal account (i.e. do not draw a salary), thus my order was cancelled (my own choice), as AMC Cookware insisted that they cannot assist me, their procedures and policies requires a personal account. I have paid a previous order in 9 months (oriiginal term was 15 months), but previous good behaviour does not count for these guys. Are they prepared to bend the rules? No way!
1 reviews | Active since Aug 2019
AMC Cookware is doing everything by the book
#BlackFriday - I get a mail from one of the promoters about the pan I was looking for. However, I am a director of my own company and do not have a personal account (i.e. do not draw a salary), thus my order was cancelled (my own choice), as AMC Cookware insisted that they cannot assist me, their procedures and policies requires a personal account. I have paid a previous order in 9 months (oriiginal term was 15 months), but previous good behaviour does not count for these guys. Are they prepared to bend the rules? No way!