Scores reflect the Overall AI Score for each category
Based on recent customer reviews, AltcoinTrader is regarded as a trusted South African crypto exchange, with traders highlighting a swift, patient support team that often resolves queries within hours, a simple interface, and dependable withdrawals. Long standing clients of ten years or more speak of consistent service and locally competitive fees. The main frustration centres on KYC and level two verification, where repeated document rejections, blocked accounts and funds frozen during fraud investigations have left some users waiting weeks or months for clear, consistent communication.
TrustIndex
7.1
Ranking
#5
in Payments & Fintech
Reply Time
47h 26m
NPS Score
78
Recommended: Very Likely
Oct '25 - Sep '26
Frequently Asked Questions About AltcoinTrader
What do customers say about AltcoinTrader?
Based on recent customer reviews, AltcoinTrader is regarded as a trusted South African crypto exchange, with traders highlighting a swift, patient support team that often resolves queries within hours, a simple interface, and dependable withdrawals. Long standing clients of ten years or more speak of consistent service and locally competitive fees. The main frustration centres on KYC and level two verification, where repeated document rejections, blocked accounts and funds frozen during fraud investigations have left some users waiting weeks or months for clear, consistent communication.
Is AltcoinTrader trustworthy?
AltcoinTrader has a TrustIndex of 7.1 out of 10 on Hellopeter, based on 45 reviews in the last 12 months. Hellopeter has tracked AltcoinTrader across 465 total reviews. How is the TrustIndex calculated? →
Recent reviews (45)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2025
I am wring this review as a happy and satisfied client of Altcoin trader
I am wring this review as a happy and satisfied client of Altcoin trader. Not once did i have a query that was never resolved to my satisfaction. The Agents are efficient, friendly and patient. For 10 years, i have always had a happy and satisfactory service from Altcoin. Thumbs up👍🏽👍🏽👍🏽
1 reviews | Active since Mar 2025
I am wring this review as a happy and satisfied client of Altcoin trader
I am wring this review as a happy and satisfied client of Altcoin trader. Not once did i have a query that was never resolved to my satisfaction. The Agents are efficient, friendly and patient. For 10 years, i have always had a happy and satisfactory service from Altcoin. Thumbs up👍🏽👍🏽👍🏽
1 reviews | Active since Jul 2026
Help in 1 Hour
I tried to open an altcoin trader account. It was July 24th. Friday, so I didn't expect to hear anything over the weekend. July 30th, I opened a ticket to help with the verification of my level two on my account. 3 times sent photos and ID and address, without success. Friday July 31st I logged another ticket for help with verification. A lady from Alcontrader contacted me by phone and I was able to tell her my problem. 1 hour later my account verification was done to level 2, I was able to start trading. What a privilege to contact such a person and get so much help in 1 hour, which I couldn't get in a day with documentation. She is just an asset to your department. Grateful for your help
1 reviews | Active since Jul 2026
Help in 1 Hour
I tried to open an altcoin trader account. It was July 24th. Friday, so I didn't expect to hear anything over the weekend. July 30th, I opened a ticket to help with the verification of my level two on my account. 3 times sent photos and ID and address, without success. Friday July 31st I logged another ticket for help with verification. A lady from Alcontrader contacted me by phone and I was able to tell her my problem. 1 hour later my account verification was done to level 2, I was able to start trading. What a privilege to contact such a person and get so much help in 1 hour, which I couldn't get in a day with documentation. She is just an asset to your department. Grateful for your help
1 reviews | Active since May 2017
Instant witdrawals taking days, charged R70+. Checkers voucher doesn't work, terrible site.
firstly I was charged R71 for an instant withdrawal. This withdrawal came through about a day later. They blamed the banks, I'm **** outta luck, whatever, I decided to let it slide. Not even a few days later, I buy a checkers voucher to get food, its now 4 hours later, I still haven't had a working voucher. Once is a mistake, twice is a pattern. This is theft.
1 reviews | Active since May 2017
Instant witdrawals taking days, charged R70+. Checkers voucher doesn't work, terrible site.
firstly I was charged R71 for an instant withdrawal. This withdrawal came through about a day later. They blamed the banks, I'm **** outta luck, whatever, I decided to let it slide. Not even a few days later, I buy a checkers voucher to get food, its now 4 hours later, I still haven't had a working voucher. Once is a mistake, twice is a pattern. This is theft.