NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Alibaba.com
How is Alibaba.com rated on Hellopeter?
Hellopeter has tracked Alibaba.com across 55 reviews. Alibaba.com hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Alibaba.com? Write a review to help others decide.
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2018
Avoid Alibaba at All Costs
Alibaba.com is a deeply flawed and ************* platform for South African buyers, operating with a blatant lack of customer care and dispute mechanics that actively shield deceptive sellers. While marketed as a secure B2B marketplace, my personal experience trying to source automotive wheels exposes Alibaba's "Trade Assurance" as a complete illusion and a systemic trap for international consumers. The transaction began with clear, agreed-upon promises made by the supplier's sales representative. However, the moment my payment was processed, the seller immediately engaged in a classic bait-and-switch scheme, stating they could no longer deliver the specific wheels they had promised. When I rightfully requested a full refund for their failure to fulfill the order, the supplier attempted to ****** a $100 penalty fee, refusing to return the full balance of my money. Escalating the dispute to Alibaba's customer support team revealed a completely dysfunctional, AI-driven corporate structure that prioritizes platform fees over actual user safety: • The Bot Loop: Alibaba's support is run entirely by automated bots. For nearly three months, I repeatedly contacted their team, only to be met with generic, pre-programmed responses that failed to address the physical reality of the ****. • The Quality Assurance Tax: Alibaba charges users for mandatory quality assurance and service fees upfront, yet they completely abandon the buyer when a supplier refuses to ship the items. • Arbitrary Closure: Without reviewing the clear paper trail or intervening against the seller's breach of contract, Alibaba's automated system abruptly closed my case, locking away my funds without an option for human recourse. Alibaba and its network of unvetted suppliers operate with a level of greed and bad faith that borders on outright ********. Their sense of fairness and customer care is utterly horrific. As a South African buyer who has spent months fighting a losing battle against an unyielding wall of corporate bots, my strongest advice to my fellow South Africans is to completely boycott this platform. Your capital is not safe, your contracts mean nothing, and Alibaba will happily pocket your fees while leaving you to deal with financial theft on your own. Thankfully I used PayPal and they returned my funds
1 reviews | Active since Jun 2018
Avoid Alibaba at All Costs
Alibaba.com is a deeply flawed and ************* platform for South African buyers, operating with a blatant lack of customer care and dispute mechanics that actively shield deceptive sellers. While marketed as a secure B2B marketplace, my personal experience trying to source automotive wheels exposes Alibaba's "Trade Assurance" as a complete illusion and a systemic trap for international consumers. The transaction began with clear, agreed-upon promises made by the supplier's sales representative. However, the moment my payment was processed, the seller immediately engaged in a classic bait-and-switch scheme, stating they could no longer deliver the specific wheels they had promised. When I rightfully requested a full refund for their failure to fulfill the order, the supplier attempted to ****** a $100 penalty fee, refusing to return the full balance of my money. Escalating the dispute to Alibaba's customer support team revealed a completely dysfunctional, AI-driven corporate structure that prioritizes platform fees over actual user safety: • The Bot Loop: Alibaba's support is run entirely by automated bots. For nearly three months, I repeatedly contacted their team, only to be met with generic, pre-programmed responses that failed to address the physical reality of the ****. • The Quality Assurance Tax: Alibaba charges users for mandatory quality assurance and service fees upfront, yet they completely abandon the buyer when a supplier refuses to ship the items. • Arbitrary Closure: Without reviewing the clear paper trail or intervening against the seller's breach of contract, Alibaba's automated system abruptly closed my case, locking away my funds without an option for human recourse. Alibaba and its network of unvetted suppliers operate with a level of greed and bad faith that borders on outright ********. Their sense of fairness and customer care is utterly horrific. As a South African buyer who has spent months fighting a losing battle against an unyielding wall of corporate bots, my strongest advice to my fellow South Africans is to completely boycott this platform. Your capital is not safe, your contracts mean nothing, and Alibaba will happily pocket your fees while leaving you to deal with financial theft on your own. Thankfully I used PayPal and they returned my funds
1 reviews | Active since Nov 2022
Harmful products and bad communication
I am writing this review to issue an urgent warning to all South African business owners and entrepreneurs looking to source cosmetics via Alibaba. I placed a large order for cosmetic face creams with the supplier [Guaaguangzhou prink international cosmetics, co,ltd,] through the Alibaba platform, and it has resulted in a massive financial loss and a public health nightmare.First, the shipment arrived with significant physical damage due to terrible, substandard packaging. When I immediately contacted the company to dispute the damage, they took zero accountability, offered no solution, and aggressively blamed me for the transit damage.Worse was yet to come. I packaged the face creams and sold them to my first 12 customers. Shockingly, every single one of those 12 customers came back to me with a severe, painful skin rash all over their faces. This product is chemically hazardous, completely unsafe for human skin, and a massive liability. I had to instantly halt all sales and issue immediate refunds out of pocket to protect my clients.When I tried to urgently contact the supplier to find out what chemicals were in the product and demand an explanation, I discovered that they had BLOCKED me. They took a huge amount of my money, sent toxic and broken goods, and completely cut off communication to evade accountability.
1 reviews | Active since Nov 2022
Harmful products and bad communication
I am writing this review to issue an urgent warning to all South African business owners and entrepreneurs looking to source cosmetics via Alibaba. I placed a large order for cosmetic face creams with the supplier [Guaaguangzhou prink international cosmetics, co,ltd,] through the Alibaba platform, and it has resulted in a massive financial loss and a public health nightmare.First, the shipment arrived with significant physical damage due to terrible, substandard packaging. When I immediately contacted the company to dispute the damage, they took zero accountability, offered no solution, and aggressively blamed me for the transit damage.Worse was yet to come. I packaged the face creams and sold them to my first 12 customers. Shockingly, every single one of those 12 customers came back to me with a severe, painful skin rash all over their faces. This product is chemically hazardous, completely unsafe for human skin, and a massive liability. I had to instantly halt all sales and issue immediate refunds out of pocket to protect my clients.When I tried to urgently contact the supplier to find out what chemicals were in the product and demand an explanation, I discovered that they had BLOCKED me. They took a huge amount of my money, sent toxic and broken goods, and completely cut off communication to evade accountability.
1 reviews | Active since Feb 2019
Alibaba buyer protection assurance is a ****
BEWARE WHAT YOU BUY VIA ALIBABA. We used them assuming their buyer protection assurance protected our purchase. Well it did not. ALIBABA ONLY PROTECTS THE SUPPLIERS OF GOODS and DO NOT CARE ABOUT THE BUYER. I experienced this first hand. Don’t be fooled.
1 reviews | Active since Feb 2019
Alibaba buyer protection assurance is a ****
BEWARE WHAT YOU BUY VIA ALIBABA. We used them assuming their buyer protection assurance protected our purchase. Well it did not. ALIBABA ONLY PROTECTS THE SUPPLIERS OF GOODS and DO NOT CARE ABOUT THE BUYER. I experienced this first hand. Don’t be fooled.
1 reviews | Active since Feb 2026
*****/Money ****** happening on Alibaba
Pathetic responses from Alibaba after money has been ******!!! Complaints get canceled but nothing has been done. The person involved in *****ing my money even contacted me personally to cancel the complaint, but I refused. My second complaint got cancelled with evidence of *****sters contacting me personally, nothing has been done. How can Alibaba stil operate with so called businesses on their site that is *****ing from their customers.
1 reviews | Active since Feb 2026
*****/Money ****** happening on Alibaba
Pathetic responses from Alibaba after money has been ******!!! Complaints get canceled but nothing has been done. The person involved in *****ing my money even contacted me personally to cancel the complaint, but I refused. My second complaint got cancelled with evidence of *****sters contacting me personally, nothing has been done. How can Alibaba stil operate with so called businesses on their site that is *****ing from their customers.
1 reviews | Active since Feb 2024
Alibaba is a ****e
I have brought a drone with Alibaba.com last year December 12 but till today I haven't received it. Ive been following up with them but I've been getting empty promises from them. Now they have gone silent and not responding to my texts. Alibaba is a ****!!!!!
1 reviews | Active since Feb 2024
Alibaba is a ****e
I have brought a drone with Alibaba.com last year December 12 but till today I haven't received it. Ive been following up with them but I've been getting empty promises from them. Now they have gone silent and not responding to my texts. Alibaba is a ****!!!!!
1 reviews | Active since Apr 2024
Poor customer service delivery
They don't even deserve that star because the support team doesn't do their job, they no nothing about customer service and they don't care about our matters as long as they are getting paid