Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Adt Security is described by customers as a provider under severe strain across every service theme. Recurring accounts describe unanswered calls and dropped lines in Customer Service & Communication (1.3), unprocessed cancellations and debits on closed accounts in Contracts, Billing & Cancellations (0.8), and alarms or panic buttons failing during break-ins in Emergency Response & Recovery (1.1). Isolated praise for individual responders exists, but customers frame it as the exception.
Top Strengths:
- •Customer Service & Communication: The strongest theme only by comparison. Customers occasionally name individuals such as Nadine Noach, Cameron Simpson and Alicia who restored confidence, and some sales consultants are praised, yet most describe dropped calls, unanswered emails and broken callback promises.
Replied to 98% of negative reviews
Reply time on negative reviews: 41h 33m
TrustIndex
2.3
Ranking
#3
in Home & Business Security
Reply Time
41h 23m
NPS Score
-90
Recommended: Unlikely
Replied to 98% of negative reviews
Reply time on negative reviews: 41h 33m
Nov '25 - Oct '26
Frequently Asked Questions About Adt Security
What do customers say about Adt Security?
Based on recent customer reviews, Adt Security is described by customers as a provider under severe strain across every service theme. Recurring accounts describe unanswered calls and dropped lines in Customer Service & Communication (1.3), unprocessed cancellations and debits on closed accounts in Contracts, Billing & Cancellations (0.8), and alarms or panic buttons failing during break-ins in Emergency Response & Recovery (1.1). Isolated praise for individual responders exists, but customers frame it as the exception.
What is Adt Security's biggest strength?
Adt Security's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Communication. The strongest theme only by comparison. Customers occasionally name individuals such as Nadine Noach, Cameron Simpson and Alicia who restored confidence, and some sales consultants are praised, yet most describe dropped calls, unanswered emails and broken callback promises.
What are the most common complaints about Adt Security?
The most common complaint about Adt Security, based on Hellopeter's AI analysis of recent customer reviews, is Installation, Equipment & Technology. Customers repeatedly report alarms triggering unprompted at night, batteries dying during load reduction, CCTV footage unavailable after theft, apps requiring paid technician visits, and technicians who miss booked appointment slots without any notification.
How does Adt Security compare to other Home & Business Security companies?
Adt Security scores 1 out of 5 on Hellopeter's AI analysis of service quality in Home & Business Security, compared to the Home & Business Security industry average of 2.1. Their strongest theme is Customer Service (1.3); their weakest is Billing & Contracts (0.8). The top AI-rated Home & Business Security business on Hellopeter is HelpMe (4.4). How is the AI Score calculated? →
Is Adt Security trustworthy?
Adt Security has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 250 reviews in the last 12 months. They reply to 98% of negative reviews, typically within 41 hours 33 min. Hellopeter has tracked Adt Security across 5,520 total reviews. How is the TrustIndex calculated? →
Recent reviews (250)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2025
POOR SERVICE DELIVERY- WASTE OF MONEY AND EFFORT
My premium is more than the system that was/is installed. Their agents have been saying they are gonna come and fix it. It's been months of me paying extra for nothing, all their agents are good at is asking for an address when I raise this with them. It's funny how they won't even refund my money all these months, since I have been actively trying to fix this issue with them. Also, the number for Coastal does not even go through, which means I am paying money to a company that can not even be reached telephonically. WHAT A WASTE OF MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
1 reviews | Active since Dec 2025
POOR SERVICE DELIVERY- WASTE OF MONEY AND EFFORT
My premium is more than the system that was/is installed. Their agents have been saying they are gonna come and fix it. It's been months of me paying extra for nothing, all their agents are good at is asking for an address when I raise this with them. It's funny how they won't even refund my money all these months, since I have been actively trying to fix this issue with them. Also, the number for Coastal does not even go through, which means I am paying money to a company that can not even be reached telephonically. WHAT A WASTE OF MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
1 reviews | Active since Mar 2025
Poor customer service, fees increasing everyday year
I've received an email from Adt that my account is owing R698, I have replied on that email, asking for clarification on that amount, to this day none of the consultants ever called, I tried to call the customer care and I was told to contact my relationship manager, who holds my account, so the whole Adt staff members are not trained to do the job? I dont recomment Adt to anyone, i was called by someone by the name of Hardy Germishuys, the guy is very rude, and he told me am not the only client he's calling. Poor clients service. ADT is increasing their fees every year, no I cant
1 reviews | Active since Mar 2025
Poor customer service, fees increasing everyday year
I've received an email from Adt that my account is owing R698, I have replied on that email, asking for clarification on that amount, to this day none of the consultants ever called, I tried to call the customer care and I was told to contact my relationship manager, who holds my account, so the whole Adt staff members are not trained to do the job? I dont recomment Adt to anyone, i was called by someone by the name of Hardy Germishuys, the guy is very rude, and he told me am not the only client he's calling. Poor clients service. ADT is increasing their fees every year, no I cant
1 reviews | Active since Mar 2009
Paying for an non existing service
We have been with ADT for the past 10 years. We actually pay an arm and a leg, and we don't really make use of armed response or alarms going off unnecessarily. Half an hour ago, our alarm went off for no reason, and we struggled to disarm the alarm. We checked our property, and everything is in place. The problem is that we are still waiting for a call from ADT. Why do we pay for this service if we do not get a response?
1 reviews | Active since Mar 2009
Paying for an non existing service
We have been with ADT for the past 10 years. We actually pay an arm and a leg, and we don't really make use of armed response or alarms going off unnecessarily. Half an hour ago, our alarm went off for no reason, and we struggled to disarm the alarm. We checked our property, and everything is in place. The problem is that we are still waiting for a call from ADT. Why do we pay for this service if we do not get a response?
1 reviews | Active since Jul 2018
They don't care about their customers
ADT is the security provider to my previous employer, after 100s of calls where I kept on telling them I've left their employment and spoken to management, they still ignore the fact that I'm no longer a contact person. This is a major breach of trust and security and ADT just couldn't care less
1 reviews | Active since Jul 2018
They don't care about their customers
ADT is the security provider to my previous employer, after 100s of calls where I kept on telling them I've left their employment and spoken to management, they still ignore the fact that I'm no longer a contact person. This is a major breach of trust and security and ADT just couldn't care less
1 reviews | Active since Jun 2015
Empty promises
Adt took my debit order despite me canceling my contract. I complained on hello Peter and they called the same day saying they would reverse it. I'm still waiting for my money back over a month later.
1 reviews | Active since Oct 2026
ADT driver registration number *** VERY RUDE , ABRUPTLY AND WITH ALOT OF ATTITUDE DOESNT EVEN APOLOGIES After bumping into
ADT driver registration number *** VERY RUDE , ABRUPTLY AND WITH ALOT OF ATTITUDE DOESNT EVEN APOLOGIES
1 reviews | Active since Oct 2026
ADT driver registration number *** VERY RUDE , ABRUPTLY AND WITH ALOT OF ATTITUDE DOESNT EVEN APOLOGIES After bumping into
ADT driver registration number *** VERY RUDE , ABRUPTLY AND WITH ALOT OF ATTITUDE DOESNT EVEN APOLOGIES
1 reviews | Active since Dec 2025
Debit order amount
We had agreed on R350 installment but they are debit R522 from my account. When I call them regarding the matter they transfer me to Anna who does not pick up. I reversed the debit order and they have now handed over my debt without resolving the issue of R522.
1 reviews | Active since Dec 2025
Debit order amount
We had agreed on R350 installment but they are debit R522 from my account. When I call them regarding the matter they transfer me to Anna who does not pick up. I reversed the debit order and they have now handed over my debt without resolving the issue of R522.
1 reviews | Active since May 2026
Unresolved dispute, Breach of Verbal Agreement and incorrect billing and ongoing legal threats by ADT security
Unresolved dispute : Breach of Verbal Agreement, incorrect billing and ongoing legal threats by Fidelity ADT. I'm writing to update my previous complaint and express my extreme dissatisfaction with how Fidelity ADT is handling my account. Dispute multiple discussions and apparent agreements, the company has failed to honour it word and is now threatening me with legal actions. On the 06 June 2026. I was contacted by Mmaphoko Ramada from LHR Attorneys who claimed I owe Fidelity ADT an amount of R5 208. I strongly dispute this amount. No service have been rendered at my property since October 2025 and I refuse to pay for service not received. Following my initial Hello Peter report. I have received a call from a Representative named Mpho, who offered a discounted settlement of R3 100. On the condition that they would come out and fix my faulty Alarm system. A manager named Mr Bogani subsequently called me to confirmed this exact arrangement. I request Mr Bongani to send this agreement to me in writing via ***. To date I have never received that invoice or ***. Instead a Technician assessment contradicted everything discussed with management, and I was billed further under the claim that the system was checked and fixed. When I explained this timeline to Ms Ramada at LGR Attorneys, she agreed that it was unfair to charge me for rendered service. She explicitly promised to halt any legal action escalate the matter back to ADT and follow up with me within two days. She failed to do so. Instead of receiving the promised resolution of the writing agreement from Mr Bogani. I am now receiving fresh legal threats from ADT security. I demand that Fidelity ADT security: 1. Immediately halt all legal and debt collection actions while this billing dispute is investigated. 2. Provide the written email confirmation of the R3 100 settlement and repair. 3 Credit my account for the months where Zero security service were provided since October 2025. 4 Have a senior Manager contact me directly to resolve this mess once and for all. Account number ***. Please assist!!!
1 reviews | Active since May 2026
Unresolved dispute, Breach of Verbal Agreement and incorrect billing and ongoing legal threats by ADT security
Unresolved dispute : Breach of Verbal Agreement, incorrect billing and ongoing legal threats by Fidelity ADT. I'm writing to update my previous complaint and express my extreme dissatisfaction with how Fidelity ADT is handling my account. Dispute multiple discussions and apparent agreements, the company has failed to honour it word and is now threatening me with legal actions. On the 06 June 2026. I was contacted by Mmaphoko Ramada from LHR Attorneys who claimed I owe Fidelity ADT an amount of R5 208. I strongly dispute this amount. No service have been rendered at my property since October 2025 and I refuse to pay for service not received. Following my initial Hello Peter report. I have received a call from a Representative named Mpho, who offered a discounted settlement of R3 100. On the condition that they would come out and fix my faulty Alarm system. A manager named Mr Bogani subsequently called me to confirmed this exact arrangement. I request Mr Bongani to send this agreement to me in writing via ***. To date I have never received that invoice or ***. Instead a Technician assessment contradicted everything discussed with management, and I was billed further under the claim that the system was checked and fixed. When I explained this timeline to Ms Ramada at LGR Attorneys, she agreed that it was unfair to charge me for rendered service. She explicitly promised to halt any legal action escalate the matter back to ADT and follow up with me within two days. She failed to do so. Instead of receiving the promised resolution of the writing agreement from Mr Bogani. I am now receiving fresh legal threats from ADT security. I demand that Fidelity ADT security: 1. Immediately halt all legal and debt collection actions while this billing dispute is investigated. 2. Provide the written email confirmation of the R3 100 settlement and repair. 3 Credit my account for the months where Zero security service were provided since October 2025. 4 Have a senior Manager contact me directly to resolve this mess once and for all. Account number ***. Please assist!!!