Unresolved dispute, Breach of Verbal Agreement and incorrect billing and ongoing legal threats by ADT security

Unresolved dispute : Breach of Verbal Agreement, incorrect billing and ongoing legal threats by Fidelity ADT. I'm writing to update my previous complaint and express my extreme dissatisfaction with how Fidelity ADT is handling my account. Dispute multiple discussions and apparent agreements, the company has failed to honour it word and is now threatening me with legal actions. On the 06 June 2026. I was contacted by Mmaphoko Ramada from LHR Attorneys who claimed I owe Fidelity ADT an amount of R5 208. I strongly dispute this amount. No service have been rendered at my property since October 2025 and I refuse to pay for service not received. Following my initial Hello Peter report. I have received a call from a Representative named Mpho, who offered a discounted settlement of R3 100. On the condition that they would come out and fix my faulty Alarm system. A manager named Mr Bogani subsequently called me to confirmed this exact arrangement. I request Mr Bongani to send this agreement to me in writing via ***. To date I have never received that invoice or ***. Instead a Technician assessment contradicted everything discussed with management, and I was billed further under the claim that the system was checked and fixed. When I explained this timeline to Ms Ramada at LGR Attorneys, she agreed that it was unfair to charge me for rendered service. She explicitly promised to halt any legal action escalate the matter back to ADT and follow up with me within two days. She failed to do so. Instead of receiving the promised resolution of the writing agreement from Mr Bogani. I am now receiving fresh legal threats from ADT security. I demand that Fidelity ADT security: 1. Immediately halt all legal and debt collection actions while this billing dispute is investigated. 2. Provide the written email confirmation of the R3 100 settlement and repair. 3 Credit my account for the months where Zero security service were provided since October 2025. 4 Have a senior Manager contact me directly to resolve this mess once and for all. Account number ***. Please assist!!!