Based on recent customer reviews, Adendorff Machinery Mart draws praise for individual sales assistants at branches like Centurion, Roodepoort, Pietermaritzburg, East London and Brackenfell, where shoppers highlight product knowledge, friendly help and value for money. However, most feedback is critical, centring on tool and generator durability, faulty items out of the box, and difficulty sourcing spare parts. Repairs and warranty handling attract the strongest complaints, with customers describing unanswered phones and emails, missed repair appointments, unexpected handling and courier fees, and managers who promise feedback but never follow up.
Replied to 63% of negative reviews
Reply time on negative reviews: 271h 17m
TrustIndex
3.5
Ranking
#8
in Consumer Goods
Reply Time
246h 41m
NPS Score
-40
Recommended: Unlikely
Replied to 63% of negative reviews
Reply time on negative reviews: 271h 17m
Nov '25 - Oct '26
Frequently Asked Questions About Adendorff Machinery Mart
What do customers say about Adendorff Machinery Mart?
Based on recent customer reviews, Adendorff Machinery Mart draws praise for individual sales assistants at branches like Centurion, Roodepoort, Pietermaritzburg, East London and Brackenfell, where shoppers highlight product knowledge, friendly help and value for money. However, most feedback is critical, centring on tool and generator durability, faulty items out of the box, and difficulty sourcing spare parts. Repairs and warranty handling attract the strongest complaints, with customers describing unanswered phones and emails, missed repair appointments, unexpected handling and courier fees, and managers who promise feedback but never follow up.
Is Adendorff Machinery Mart trustworthy?
Adendorff Machinery Mart has a TrustIndex of 3.5 out of 10 on Hellopeter, based on 22 reviews in the last 12 months. They reply to 63% of negative reviews, typically within 271 hours 17 min. Hellopeter has tracked Adendorff Machinery Mart across 223 total reviews. How is the TrustIndex calculated? →
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2014
Adendorff Sprinfield 5 mins of your time is too much to ask
on saturday we called the springfield branch to check what time they closed they informed us at 1pm. We left ballito at 11:30 to go and purchase a ****eater. on the highway we ended with car problems we called them again at 12:40 to say we may be a few minutes late and we are around the corner and told them we are coming from far. We were not aware that the store had moved premises and went to the old premises realizing they were not in the same spot anymore, we called again it was not 12:50 then we asked someone for directions to where they are now situated. We arrived at the door at 13:05 and they absolutely refused to help us with a sale of R2000 for a ****eater. Such poor service in times like these when businesses are so desperate for sales you should make more effort as 10 mins extra would not have cost you anything. But now you lost a sale and have a disgruntled customer and a bad review, hope it was worth it!
1 reviews | Active since Nov 2014
Adendorff Sprinfield 5 mins of your time is too much to ask
on saturday we called the springfield branch to check what time they closed they informed us at 1pm. We left ballito at 11:30 to go and purchase a ****eater. on the highway we ended with car problems we called them again at 12:40 to say we may be a few minutes late and we are around the corner and told them we are coming from far. We were not aware that the store had moved premises and went to the old premises realizing they were not in the same spot anymore, we called again it was not 12:50 then we asked someone for directions to where they are now situated. We arrived at the door at 13:05 and they absolutely refused to help us with a sale of R2000 for a ****eater. Such poor service in times like these when businesses are so desperate for sales you should make more effort as 10 mins extra would not have cost you anything. But now you lost a sale and have a disgruntled customer and a bad review, hope it was worth it!
1 reviews | Active since Oct 2020
Extremely disappointed with Adendorff’s customer service
Extremely disappointed with Adendorff’s customer service I have spent thousands of rands with Adendorff over the years and have purchased numerous products from them. While I have generally been happy with the quality and value of their products, my experience when it comes to after-sales support and spare parts has been extremely disappointing. I have made repeated attempts to get assistance regarding parts, using WhatsApp, phone calls, email and Facebook Messenger. Despite trying multiple channels, I have either received no response at all or have been left without any meaningful assistance. What makes this even more frustrating is that I have been a loyal customer and have spent R1000s with the company. I don't think it is unreasonable to expect a response when a customer needs support or replacement parts. Good products are only part of the equation. Customer service and after-sales support matter too, especially when customers are prepared to spend their hard-earned money with your company. Unfortunately, my experience has left me feeling completely ignored and extremely disappointed. I genuinely wish Adendorff’s service was as good as their products. After this experience, I will certainly think twice before spending more money with Adendorff. I hope the company takes customer support more seriously, because ignoring customers who have repeatedly tried to get help is not acceptable.
1 reviews | Active since Oct 2020
Extremely disappointed with Adendorff’s customer service
Extremely disappointed with Adendorff’s customer service I have spent thousands of rands with Adendorff over the years and have purchased numerous products from them. While I have generally been happy with the quality and value of their products, my experience when it comes to after-sales support and spare parts has been extremely disappointing. I have made repeated attempts to get assistance regarding parts, using WhatsApp, phone calls, email and Facebook Messenger. Despite trying multiple channels, I have either received no response at all or have been left without any meaningful assistance. What makes this even more frustrating is that I have been a loyal customer and have spent R1000s with the company. I don't think it is unreasonable to expect a response when a customer needs support or replacement parts. Good products are only part of the equation. Customer service and after-sales support matter too, especially when customers are prepared to spend their hard-earned money with your company. Unfortunately, my experience has left me feeling completely ignored and extremely disappointed. I genuinely wish Adendorff’s service was as good as their products. After this experience, I will certainly think twice before spending more money with Adendorff. I hope the company takes customer support more seriously, because ignoring customers who have repeatedly tried to get help is not acceptable.
1 reviews | Active since Dec 2024
Addendorffs quality is atrocious.
The quality of their products is genuinely terrible. I bought about R5000 worth of products and roughly R1000 of the product were rendered inoperable within the first five uses some even before use. Bought an Oil samp and the main cap was broken. Electrical tester literally bought faulty. Spring punches breaking within 20 uses. Will be completely avoiding this company from now on.
1 reviews | Active since Dec 2024
Addendorffs quality is atrocious.
The quality of their products is genuinely terrible. I bought about R5000 worth of products and roughly R1000 of the product were rendered inoperable within the first five uses some even before use. Bought an Oil samp and the main cap was broken. Electrical tester literally bought faulty. Spring punches breaking within 20 uses. Will be completely avoiding this company from now on.
1 reviews | Active since Jul 2011
Zero service on new sales made online, no spare parts for equipment that needs repair.
I have been trying to get spare parts from the Bloemfontein branch since December 2025. Its always being ordered and I am promised I will get the call as soon as it arrives. After 8 months I have given up hope and purchased from different company. Then I made the mistake of ordering new items via their website, and paid for it by card. Days later I have receive no update on what is happening with my order. Phoned the branch and they said they cant see the order on their side, so cannot assist. This does not seem like a professional company that wants to take my money.
1 reviews | Active since Jul 2011
Zero service on new sales made online, no spare parts for equipment that needs repair.
I have been trying to get spare parts from the Bloemfontein branch since December 2025. Its always being ordered and I am promised I will get the call as soon as it arrives. After 8 months I have given up hope and purchased from different company. Then I made the mistake of ordering new items via their website, and paid for it by card. Days later I have receive no update on what is happening with my order. Phoned the branch and they said they cant see the order on their side, so cannot assist. This does not seem like a professional company that wants to take my money.
1 reviews | Active since Sept 2023
Excellent customer service
I have just made a purchase at Adendorff Machinery Mart in Centurion. The fast and professional service I got from Frans was excellent. Also good value for money.
1 reviews | Active since Sept 2023
Excellent customer service
I have just made a purchase at Adendorff Machinery Mart in Centurion. The fast and professional service I got from Frans was excellent. Also good value for money.
1 reviews | Active since Aug 2011
BMW N13 timing toolkit does not work, libility on the customer.
Worst experience with the company I have bought from them over the years from heavy duty equipment (engine lift, 1 to 3ton jacks, tools) to a simple multi meter. All the products worked and I enjoyed using them. To my horror now, I bought a BMW N13 timing chain tool kit. It is a prescision tool for a BMW engine. I opened the engine 3 times thinking its something else, I bought new sprokects, vanos valves until I actually did a detailed RCA. I discovered it is the timing tool kit I bought from Adendorff. It locked the exhaust cam shaft but allowed play for the inlet cam shaft. I took a video of it and tired to return the tool demonstrating its flaws. It clearly shows the flaw and they said "Sorry, we don't redund timing chain tools". How disappointing!!! The liability lies with the customer. Why sell a product that you do not accept quality for? I am deeply disappointed and don't think I will ever shop there.
1 reviews | Active since Aug 2011
BMW N13 timing toolkit does not work, libility on the customer.
Worst experience with the company I have bought from them over the years from heavy duty equipment (engine lift, 1 to 3ton jacks, tools) to a simple multi meter. All the products worked and I enjoyed using them. To my horror now, I bought a BMW N13 timing chain tool kit. It is a prescision tool for a BMW engine. I opened the engine 3 times thinking its something else, I bought new sprokects, vanos valves until I actually did a detailed RCA. I discovered it is the timing tool kit I bought from Adendorff. It locked the exhaust cam shaft but allowed play for the inlet cam shaft. I took a video of it and tired to return the tool demonstrating its flaws. It clearly shows the flaw and they said "Sorry, we don't redund timing chain tools". How disappointing!!! The liability lies with the customer. Why sell a product that you do not accept quality for? I am deeply disappointed and don't think I will ever shop there.